Do not trust this sham of a company. I scheduled a pick-up 12 hours ahead of time. They stood me up at 6AM on thanksgiving day, causing me to miss my bus. Multiple calls were met with an infuriating recorded loop. They cost me $50 and peace of mind. read more

Last Saturday, while biking on Haynes Point, I had a breakdown I couldn't fix. I needed a cab ride to my car in alexandria. I called Diamond cab around 3:30pm for a cab. Temps outside were about 56 deg., had my bike outfit on and standing there I started to get chilly. Well, over 3 hours later and four phone calls later someone finally showed up around 7pm to pick me up. By then I was chilled to the bone. The problem as I see it is that Diamond doesn't own any of the cabs, the drivers own them and franchise out their cab for service..., if they don't feel like picking someone up, they won't and Diamond is complicit in this behavor. As I am through with Diamond forever, just wanted to pass this despicable company behavior on. Buha Bye Diamond .... Forever! read more

Absolutely shameless. These people have no right to be in business. A taxi company is supposed to send taxis, but they often neglect to do this. I don't understand how they benefit from this, and I certainly didn't last night when I had to sit in the freezing cold and ended up curled up on a nasty, tiny couch. THANKS DIAMOND CAB!!! read more

You all have employed the GHETTO-EST, NASTIEST dispatcher I have EVER dealt with. 10/24/15 at or around 7:45pm. Not only was she impatient, she hung up in my face. That's got to be the most disrespectful thing you can ever do in a position like hers. She has NO sense of customer service...AT ALL. We all have a job to do. Mine was accommodating a large party (8) at the best steakhouse in the country. Ruth's Chris. We are KNOWN for our exceptional customer service. They had just spent over $1000 in our restaurant and needed to head to their next destination. We are in the same building as a secret governmental agency that has very strong firewalls and cellular data connection restrictions, so they were unable to download uber or any other automated taxi service (out-of-towners). Obviously, they needed a larger car. Taxis in dc carry 4 at most. We are not allowed to give out guest information to third parties AT ALL. Not even for cab services, so we give them as much information as we can (for the name we give Ruth's Chris) we are not allowed to give destination. Guests can as soon as they get in the cab. Like I said, WE ALL HAVE A JOB TO DO. So if she was simply unable to book the cab because of how little information I gave her I was willing to tell her " i understand. We will find another way" before I could even tell her how many people we needed a taxi for...CLICK! Right in my face. The words that accompanied her actions were "we will call when a cab is outside" I called her back and told her not to ever hang up on me ever again. She then proceeded to argue with me. "I wasn't even supposed to take the cab reservation" "you didn't give me a name or destination" "I had to book another cab" when I asked to speak to a manager and for her name she said "my name in s the dispatcher. You can speak to whoever you want...my name is the dispatcher." ignoring the fact that she never even gave me a chance to tell her the specific accommodations I needed. She is so use to customer processing she doesn't stop to listen. EVERY CHANCE I GET I AM GOING TO DETER ANYONE THAT NEEDS TO CALL A CAB AWAY FROM THIS SERVICE. YELP ISNT THE LAST REVIEW IM GOING TO WRITE EITHER. WORST SERVICR EVER!!!!!!!! read more

I called for a taxi at 5:53am to take me to a conference hotel, and the cab arrived in less than 5 minutes. The driver was great. Well, DC taxi drivers are always great to talk with. Just a couple of weeks ago, I was in a cab with a driver who was a former Ethiopian diplomat. It was amazing to talk with him. Experience the amazing taxi culture in DC. read more

Worst customer service ever!!!! I just called to schedule a pickup for a customers that has a physical disability and can't walk too far to catch a cab. The woman who answered the call was completely rude and indiferent. She even hung up the phone as I was trying to ask a question. My coworker tried to call back to check on the status and once again the same woman said "They will call you" and hung up the phone again! I will NEVER give a cent to this company. That woman needs to get fired!!! read more

I live in NW DC, and I have never once had a problem with Diamond Cab, who I use every few months. They always arrive on time or a little early and are clean, direct, etc. I'm sorry that others on Yelp have had bad experiences, but I wonder if they represent the minority, because really, all has been fine with me. read more

One of their cab driver was about to hit me on the crosswalk in Dupond Circle. Unfortunately, I couldn't get the licence plate number. The driver had a long beard and he was an older guy. I really recommend you not to use their service because the drivers do not care about the traffic rules. read more

I am in the process of looking for another cab company for my re-occurring work related taxi rides. This company offers by far, the worst cab service I have dealt with. Assuming I had just gotten "lucky" with the bad first couple of rides, I gave them 5 tries, but every time only proved how bad they are, on all aspects. When you call, the people that answer the phone are unprofessional and unfriendly, most of them. The cabs do not show up. When they do show up, is after multiple follow-up calls. One time a cab called 1-hour and 10 minutes later saying he was outside, needless to say, I had already taken another cab. Another time, a driver called 54 minutes later, to ask if I had ordered a cab. The cars are not always clean either. With so many competitors, and with the new wave of phone apps to order cabs, I would guess this people will be unemployed (out of business) at some point. read more

Diamond Cab is awful! It was a snowy night and I had a black-tie event to get to. Knowing it would be busy, I called 1 1/2 hours early for a cab to pick me up at 6 p.m. The dispatcher said no problem. 6 o'clock came and went, then 6:15 and 6:30 -- no cab. I called back and the phone just kept ringing. If anyone ever did show up, they didn't call to tell me they were outside. read more

We called and asked if we could order a cab for 6 pm at 5 pm and were told to call back 30 minutes prior. We called back at 5:39 and were told a cab was on its way. 6:20 pm, no cab. We called and the operator ARGUED with us, saying that SHE never told us it was on its way, someone ELSE had. Its the same company! Regardless, she also told us that she was waiting to see if someone was coming our way (H Street corridor, we know, its "out of the way") any time soon and that she thought we should go grab any cab driving by because it might be all night waiting. That's why we ORDERED A CAB! Very different from "thanks! a cab is on its way!" We ended up driving, dealing with having to park on U street on a Saturday night and we were 30 minutes late to the wedding. I'll never call Diamond Cab ever again. read more

Awesome. I needed them on a busy Thursday night and they came within 10min. They also refused to take passengers who claimed they called first, driver checked name and location. Yellow cab instead said it would take 45!!!min to send a cab. Go with Diamond any time. read more

Recently a friend and I took transportation hone from a night out- his uber ride was $15 because of surge pricing and my cab ride was $10 with tip. Cab rides in DC are simply much cheaper than Uber. Don't know where the urban legend came from that they aren't. read more

Today a Diamond cab driver found my wallet in his cab. He used my doctors appointment card to call their office and get my work phone number. He called me at that number and drove back to my office to return the wallet. I offered him some cash but he refused. I forced him to accept $40.00, well worth the hassle of replacing my drivers license etc. I don't know if this reflects on Diamond Cab in general, but then again, do any of these reviews? I didn't ask for the driver's name but I should have. I was just so excited and relieved to get my wallet back. read more

Transferred me three times, gave me 3 different answers. Finally told me they couldn't take reservations unless I was going to the airport or the train station, and then hung up. Congrats, jerks: you lost 4 cabs' worth of business. read more

I have been using Diamond Taxi for 20 years or more, and i travel a lot (3-5 trips per year). I always ask for an advance reservation. I have NEVER had a taxi show up other than early - except once when there was a mixup on the address, which was quickly corrected. Maybe some dispatchers are scratchy - i think they have improved, but the taxi drivers have always been very polite, helpful with my bag, and good conversationalists. read more

i used this company yesterday morning to get from Logan Circle to National Airport for a 7:00 a.m. flight. I called the night before and, while the phone connection was not good, the dispatcher was very courteous. I scheduled a cab to arrive at 4:30 a.m. I called back later to modify that to 5:30 and there was no problem in conversation with the dispatcher. My taxi arrived at 5:22 and called me, and I went downstairs at 5:30. The driver was courteous and everything was fine. So if you are looking for an early morning pick-up to get to the airport, Diamond worked fine for me. read more

When I called the dispatcher was one of the rudest and most unfriendly people I have ever dealt with, It should have been my first warning. The taxi I ordered never showed up so I walked to the nearest large intersection. Once there I flagged down a taxi which happened to be a Diamond Taxi. I asked the driver to take a certain route and he started yelling at me. When I told him that it was fine and to proceed on his selected route he started screaming that he didn't have time for this. He was a miserable person. read more

Wish I could give zero stars. Called to request a pick-up. Took almost 10 minutes to get the operator to accurately enter my phone number and address. She evidently never finished third grade, because she was completely incapable of recording my street correctly, although I slowly spelled it out for her numerous times. Once she finally figured it out and found it in the system, I was told a cab would be there soon to pick me up. I even received a call 5 minutes later from a gentleman telling me "cab 314 will arrive in a couple minutes." After waiting a half hour, I called dispatch to check on the status. To my utter disbelief, they had no record of my request, and I heard several people discussing in the background and no one seemed to know anything. I was finally transferred to someone who seemed halfway competent and claimed to be a supervisor, who apologized for the mix up, took my information again and assured me a cab would be there soon. I waited thirty more minutes, again no word, and, thoroughly frustrated, left to walk to the bus stop. To my astonishment, I came across a Diamond cab and not two blocks from my house, who promptly stopped when I flagged him down. Upon entering the cab, I asked if he had received a call for my pick up, and was informed that he had heard nothing on the radio, even though he had recently checked in and given his location in my neighborhood. I will NEVER, under any circumstances, call them again, and hopefully you will save yourself the time and frustration and call someone, anyone else. read more

I used them for early morning airport runs for 18 months. I called the night before and every single time they were there early. The only problem was a time I was running 3-4 minutes late and they had already left -- it took 10-15 minutes to get them back. read more

Called the night before to reserve a 5am cab to airport. Dispatcher was rude. At 5am no cab showed up. I called again and there was no record of my reservation. Finally got picked up 25 min late. Luckily security lines were short. Next time I will download the Uber APP. read more

Diamond cab is horrible! I stopped using them over a year ago because of so many problems (12 hours late, not showing up). I had to use them because red top was not coming into dc after the blizzard. I called the night before to reserve a cab for 6 am to go to national. At 6:20, they were not there. When I called the dispatcher hung up on me. I will never use them again!!!! read more

DO NOT USE Diamond Cab. You will wait for hours before finally recognizing that they are NEVER GOING TO SHOW UP. If you call to check up on the cab, they will alternate between lying that your cab is "on the way" and simply hanging up on you. They are the closest cab company to my home, so I have repeatedly tried to use them -- hoping each time that things will be different. Shame on me for being fooled over and over again. Learn from my mistakes and AVOID DIAMOND CAB AT ALL COSTS. read more

I have used Diamond a number of times for early morning pickups to the airport. The drivers are always prompt, courteous, and call me several minutes before arriving. While the cabs may not be new, they are clean and comfortable. read more

I live in Southwest DC. My wife and I always use Diamond to pick us up. It's the only cab company I have saved in my phone. They always arrive within 10-15 minutes and the drivers are always friendly. read more

We reserved a cab the night before and called again in the morning 15 minutes before the cab was supposed to come and it never came. Called again once they were 10 minutes late, spoke to a different person who said they would send a cab right away. Five minutes later, we took it upon ourselves to call out a van taxi (As we needed to hold six people) and as we were on our way to Union Station, they called again asking to confirm our location. If we had waited for them, we would have missed our train home. Ridiculous! read more

I wish I could give Diamond Cab no stars. Very ghetto service. Customer service sucks. They will hang up on you if they are not happy with you. read more

Just called Diamond to order a cab. The woman was so rude and she hung up in my face. I asked her for an estimate of when the cab would arrive and she very nastily said, "I don't know Mam. I have very few cabs on the street." I said, 'Well, will someone call me when you know, so we can know when to come out?" She said something unintelligible and hung up in my face. I don't know where the nasty attitude came from. I hung up and called Red Top. They came in 5 minutes and were very professional. Guess I'll be using Red Top from now on. read more

45 minutes and no cab to the airport. 3 calls to dispatch and they kept saying a few minutes. Finally, the person admitted there was no taxi nearby. Absurd that they are still in business. Is there a website or way to file a formal complaint? read more

Absolutely atrocious. I called for a cab and very politely asked how long they expected it would take. The dispatcher said she didn't know and immediately hung up on me. I called back and politely played dumb saying we got cut off. I tried again asking if she thought they could be there within 30-40 minutes. Again, she just hung up on me! Dispatchers are often rude, but I've never been treated like that before. Completely ridiculous. read more

what can i say, i'm giving 4 stars only until the inevitable f-up happens. until then, they pick my sorry tail up early once a week and thats about it for now. i've had worse luck with street cabs (just a couple of times actually; one had the audacity to throw my money at me when i asked him why he drove in a circle when i specifically asked him not to). since i dont have any flights scheduled till a year from now, ill be back to bitch, i'm sure, and lower this rating. until then, i've had decent dudes ringin' my bell to pick me up on time, sometimes 5 minutes early (which irritates me bc i have girly things to do in the morning). read more

Diamond cab. The absolute worse. I have given this company numerous chances to improve their professionalism and customer service skills. They are rude on the phone, often times unreliable and late, etc. Mind you, I only use this company since they service the area I live in. I will say however, that prearranged cab services seem to be the most reliable service offered by the company. read more

As promised, they honored our booking of the day before and came and picked my friend up at 3:45 am. Granted, we called the night before to confirm after reading the yelp reviews. But the fact that they showed up that early at a house where we've never scheduled pick up before gives me faith. read more

I find Diamond has improved immensely with new GPS system, and especially find Dispatcher 5 effective. I now can rely on them to come when I call. They know to come to the back gate to get me as am on walker. I was told they did not do reservations. read more

This is the worst experience I have ever had with a taxi company on my life. I called 50 minutes ago and still no cab. I am now walking home in the rain. Never call this company. Ever. The only reason I have them one star is because you can not post a zero. read more

In 40 years that I have been living in DC, Diamond Cab has never failed me. They have shown up on time, and while sometimes the drivers haven't been exactly chatty, well, then neither then I when trying to get to Dulles at 4 in the morning especially when there is a stupid system that doesn't allow them to pick of a ride for the way back). Maybe, some of you should send less time on your devices and more time with people face-to=face and you would get better service. read more

DO NOT USE DIAMOND CAB!! Our driver tried to cheat us on the cab fare. When I called to schedule a pickup time with the main office, they quoted me a fare of "definitely no more than $20" to get from Van Ness to Reagan Airport (DCA). The next day, as the driver was pulling into the departures terminal, I noticed that the fare meter was not turned on. Then, we arrived, he quoted us a fare of $27.35 (Perhaps he thought the non-round number makes the fare seem more legit.) When I told him that I was quoted a fare of no more than $20, he stammered and insisted that $27.35 was the fare. When I then asked him why the meter was not turned on, he got more agitated and asked "Well, what do you want to pay then?", which clearly indicates that the $27.35 fare was made up since he was suddenly so flexible in negotiating a proper fare. I WILL NEVER USE DIAMOND CABS AGAIN! read more

I called and they told me they couldn't radio any cabs and did not accept online reservations even though the site has online request forms. The lady was very short and asked me where I was going. Since I was calling for someone I asked her to give me a second to find out. Cutting me off she said, "Call someone else," and promptly hung up. Sorry to bother you disgruntled cab dispatcher from hell. After reading the other reviews here and my brief, yet morning ruining experience, I will not be calling them again. read more

So I never write reviews like this, but I have never been treated worse than I was by this cab company. I ordered a cab with plenty of time to spare (an hour) and the cabbie arrived late. When I called to inquire, I was put on hold and left on hold-- for 6 minutes and 37 seconds! I hung up and phoned back and was put on hold again. I missed my Amtrak train to NY for a work meeting, and I am appalled at Diamond Cab's lack of decency to at least tell you what's going on. read more

I must have missed these reviews. What a mistake. I arranged for Diamond to take me to DCA on Christmas eve. Of course they did not come. They called me 1 hour late to see if I still needed a ride! In the meantime I had to drive myself to the airport where Economy parking was full. This will cost me $100 extra. What a crappy company. Do not, no, DO NOT use this company if you actually need to go somewhere. read more