My Experience:
I had a somewhat small - medium sized tile repair job.
The Good: - To look at the job, the owner, John, came to my house on the day and, very close to the time he said he would. - While not giving me an exact date to start, he told me, 'within three weeks', which, was fine. I was expecting company in 4 weeks, so, that would have worked out. I asked him more than once if the job was either too small or, he didn't think he'd be able to do it, from either a skill or time perspective. The responses were: Not too small, no problem doing it, timing within 3 weeks. I left that meeting with a very positive feeling.
The Bad: - Approaching 3 weeks, NO John. NO response to a couple texts. He did respond to a phone call. He told me he had been away and didn't get my texts. At least one of the texts I had sent him was when he was still around (Besides, the last I knew, wherever you are on the planet, texts still come through when you get back within signal range). He said he would do the job after my company left. After the they left, and over the next 3 weeks, I contacted him no less than 3 times. His responses: [i'm just finishing a job and could be at my place by the end of the week], [just finishing a job and can be there in a few days], [ just finishing a job and i'm clear after that so i'll be able to get over to your house]..Never showed or, had the courtesy to text/call to tell me he would not be doing the job. My final text to him asked if he was still planning to do the job and, if not, to let me know so I could look elsewhere. Yep, you guessed it, NO response.
I wasted close to 2 months waiting on him. Good craftsman or not, he is certainly not on my 'recommend' list. read more
