My teeth are looking amazing, it's been only a few months and I see so much progress already.

Terrible customer service, no communication, untimely service. Half hour appointments take 1+ hours. You have no idea what is going on/the progress of your treatment because no one in this office communicates. read more

No wait time, appointments are quick and easy. The staff is always helpful. This location has on-site parking, the office is clean and welcoming. read more

Just wanna say I still hate smiling with my teeth . And they don't even care about your teeth only money. During my treatment I asked about the flare in my teeth and they just brushed it off so after my $3000 braces treatment was over I came back again because I hated the flare I had and they said they could fix it for another $2000. The doctor said I could shave them down but I went to another orthopedist and thank goodness I did because she said the only way to actually push back my teeth is with tooth extraction but she doesn't recommend shaving them or extracting because my roots on 2 teeth are too short and it would be too damaging which is something they did NOT TELL ME! read more

Another update! So here we go again with another canceled appointment! Well, I guess I would not necessarily call this a cancellation... I KNOW I made an appointment for 5/28/24 @1p however when I called customer service to confirm something unrelated, I was told that I do not have an appointment on this day and that my appointment is In July @5 as the office will be closed on 5/28!! HOW ANNOYING!!!!! read more

The dentist and staff are unprofessional. The dentist abandoned my young child and refused to continue working on her braces yet the staff are trying to charge me for incomplete dental work. Consumers Beware! Business is fraudulent! If I was able to rate this dental clinic a zero, I would. Please do your research before coming here this dental clinic had a lawsuit in 2019! read more

This place is a joke. Multiple issues during the course of my daughter's orthodontic treatment. Billing was a mess. Extra charges outside of the contract constantly. The staff is incredibly rude. On multiple occasions we have gone to an appointment (after taking child out of school and taking time off work) to be told the doctor had "an emergency". Schedule is not flexible. They only do certain procedures at certain times which are never friendly for a child in school or a parent that works. This is the Walmart of orthodontics! read more

my sons teeth look horrible, he's been going here for years and his teeth are spacing again. smh The people here only care about money, they won't except a payment plan to remove the stuff from my sons teeth. I wish he never went there. Dont go to this place, avoid it at all costs. read more

I went for a consultation and was told I needed braces right away. I did X-rays and got braces and was told 2 years. upon the day of my removal I was told I had a balance which I asked if I could break it down into 3. I was told no. that was August. I still have the braces in my mouth which I'm sure have now messed up and teeth but the problem now is that no one has called me since ! plus there's a sign about accepting insurance and they don't. I wish I looked into this when I was looking. read more

Doctor impersonal and cold. He kept telling me that the bottom teeth were making progress, but it the end they are still crooked. When I needed him to consult with my regular dentist about my implant, he said he reached out, but my dentist of 30 years said he never received a call. read more

this is my second time visiting the Hackensack location. I originally started my treatment here, then switched to Fairlawn location because they're much cleanerand professional. I came in for an emergency appointment because my wire was sticking inside my gum causing extreme pain. My appointment was at 12:30. I arrived at 12:24 and I wasn't seen till 1 PM. The lady in the desk told me I need to sit down and wait and she doesn't care because I'm not gonna skip anybody in line, which wasn't what I was trying to do. She was extremely disrespectful and nasty to me, saying she doesn't give a fuck. She don't care is what she kept stating. I even spoke to the manager, and the manager was just laughing and not saying anything and that's crazy too me lol i don't know how the owner would feel about this but i bet they'll brush it off and she'll continue to disrespect people. I recently just searched up their reviews and was baffled that they have a two star rating and all of these bad reviews. I was literally afraid something was going to happen lol. going back to the woman at the desk maria i think her name is she even got up out her seat and tried to intimidate me as if she wanted to fight and she wasn't told anything by her manager. Her manager was just laughing.i see exactly why they have so many bad reviews. read more

They helped my teeth become more straight the nurses are super nice the place is clean quick and effiecent they never leave me disappointed.

I made appointment for my daughter 6 weeks ago. They don't even call me to cancel the appointment. When the days come. I called them to check what time is my appointment They told me the appointment was canceled. They don't even call me to let me know .The lady who answered the phone is not nice at all. I will never going back again. By the way the service is not good too. read more

Worst place I've ever been to! This place is so unprofessional, the staff are on a different page and have no idea what they're doing. Stay away from this place! I was completely misinformed when multiple Invisalign attachments fell off at the beginning of the treatment. I was told they weren't going to be necessary but just at end of treatment , the doctor states that isn't the case. Now they want more money and more time to complete my treatment so I can see the results that were initially promised. read more

This is for Diamond Braces in Spring Valley, NY. I wish there was an option for zero stars. They are the worse. Stay away!!! Very unprofessional. The office manager is nasty and condescending. Check your bills because she will charge you late fees for no reason. Save your money. But remember you get what you pay for. They move you in/out like cattle. You will have an appointment at 11am along with 20 other people. It is terrible! The worse business in the world. You will regret it! read more

Do not go to this place they dismiss your concerns and belittled me when i was trying to tell them i feel something is wrong that im experiencing excessive pain in the front part of my teeth. Come to find out i have major root ebsorbption from the treatment they provided which was harsh to my teeth. Had they listen to my concerns and complaints of pain and not belittled me saying "A 7yr old can deal with this pain" in which i replyed can a 7 yr old give birth to 3 children drug free. DO NOT GO HERE. read more

Save your time and money stay away! I set up an appointment for a "free initial consultation". During the consultation the price for invisialign went from $5000 with insurance to under $4000 paying cash. I felt like I was dealing with a used car salesperson. I called back the following week to get the braces, and the price went up hundreds of dollars with a threat that the promo was expiring the following week and that it would be $300 more in a few days. This was after I confirmed the price would be valid for a week. Mind you this is for a 18+ month relationship! The low price was nothing more than a high pressure sales tactic. I'm glad I didn't fall for it. 6 weeks later, a bill for $300 was reported to me by my insurance company for the "free" consultation. I gave them the opportunity to make it right and asked them to honor their price, they didn't. I asked them to refund my insurance. They claim they'll send a letter to my insurer. I suspect that isn't over. Sad. The dentist seemed like a nice guy, I suspect they do good work. Their billing department made it easy to go elsewhere. This company made me understand why people hate the dentists, hint, its not the drill. read more

I had sex on your dental chairs and they were comfy af. 10/10 would pipe a bitch on dem chairs again.

Love the place. Staff is very friendly. Customizable payments that makes them affordable and they accept many insurances.

If you're reading this, please do not waste your time or money at this place (especially the Staten Island location). Every time I've gone to this place, they messed up my billing and tried charging me hundreds of dollars more than I actually owed. Thankfully, I saved my original contract and every receipt they've given me. Diamond Braces told me my treatment would take at least 18 months, when my primary/other orthodontists after I went for second opinions, told me it should take no longer than 4 months. Towards the end of my treatment, they told me that my insurance stopped covering part of the treatment ($1,800) and expected me to pay upfront. After contacting my insurance, they told me this was not true. After this, I finished my treatment elsewhere. The more people I ask, the more horror stories I read about this place. read more

Diamond Braces is an amazing place ,, i highly recommend coming here . the people are here amazing and super duper nice ! very welcoming and careful for their clients ! I love this place so much and i'm going on my third year with this outstanding place !! This is the best place , with high quality and very involved with this pandemic and keeping their clients safe , with an awesome smile ! :) - Amaya silva read more

I came here a few times when I was 14 to start the procedure for braces, but never really did anything until I was 18. From the start, I've never liked this place. First of all, I am Chinese, I speak English fluently. The staff at this place seem to speak Russian or Ukrainian. I dont really know, but they seem to always chat 24/7 in their language and can't stop. Their EXCESSIVE chattery has been getting on my nerves since day 1 and I managed to go through with it for a year now. Each time I would visit for my appointment, the "doctor" at the time would look at my teeth, then tell an assistant what teeth to do what with. I have no idea who my doctor is and who has seen me, due to the lack of communication. The doctor after looking at my teeth would then walk away, drink coffee at the corner and chat with his coworkers. The assistant who is assigned to me would then proceed with the orders the doctor gave him, but at the same time as he is operating on me, he would constantly look up, not pay attention at all to what he is doing with my mouth and CHAT WITH THE DOCTOR. I find that extremely irritating and unprofessional, since its in another language, so whether if its work related or not, it doesn't matter. They are chatting. **** In addition to their chatting, they never tell you what they will do to you! Out of nowhere an assistant would pull out a drill and start using it on you!!!! **** I was forced to this location after nowhere in Brooklyn would accept my insurance. Dont come here if you have another choice!! read more

Wow, I can't believe I didn't think to check the yelp reviews before I booked my Invisalign consultation appointment here. I wouldn't have wasted my time. So, I decided to go with another orthodontist after 4 different consultations. This place was a runner up though & according to the other reviews, it seems like I dodged a bullet. This place is a braces factory. There are a million people waiting & it seems like there are a million doctors (or technicians) running in the back. I didn't wait long at all! What I didn't like was the receptionist. She was so rude and condescending the whole time from the first minute to the last. When I realized she was the lady who handles payment/finance there, I assumed she runs the joint & I really didn't know if I could handle being talked down to for the next 16 months. As I continued to go on other consultations, I realized they didn't talk at all about after care & maintenance. I didn't like that either. I'm glad I didn't go with this place. I was seduced by how quick the whole appointment went, but that was about the only positive thing I could say. Oh also, the doctor I saw was ok enough. I just didn't like that he didn't mention maintenance. read more

Terrible experience! I previously had braces in the past, but one of my upper teeth was overlapping another one so I went to Dr. Oleg basically to fix the one overlapping tooth. I had the braces at Diamond braces on for almost 2 years and when they were removed the tooth looked exactly the same and the rest of my teeth that were originally straight had shifted forward. Also, Dr. Oleg said he filled my teeth to fix the problem and this did not fix the problem! I spoke to him about returning my money so I could go to a different specialist and he refused. This guy is dishonest, arrogant, and on top of that incompetent! Please don't go here, save your money, your teeth, and the headache! The office wait time is terrible at well. They schedule you at one time and do not see you until 1 hours from your actual appointment time. Once you go inside you sit in a strange single office that shares the dental chairs with 4 other patients. there is no privacy. And the dentist goes from patient to patient. Which terrifies me because I hope that he is changing his gloves multiple times. read more

This is to update my prior review. Diamond braces recently started an automatic monthly payment system now, which is convenient and fair. My dental treatment is going well so far and it should be noted that my prior review had NOTHING to do with my Invisalign treatment or the dentists there. Not once did I even talk about my treatment, so I really hope to avoid any confusion. The doctor has been giving sound advice as to how to proceed with my treatment and is very patient. My prior review really had more to do with the administrative function of Diamond braces, which I see has been improving. Anyways, my treatment is not over so please take my review with a grain of salt, as it will be updated if necessary. read more

They have very good attention, all the staff are very friendly, the prices are very cheap too, I hope they will open the englewood branch soon read more

How I wish I would of looked up the reviews for this company. They are dishonest crooks. So I paid 4200 out of pocket for my child's braces , no insurance used I told them I would submit claims directly to my insurance myself. After submitting my insurance claim for reimbursement I find OUT by my insurance that Diamond braces submitted a claim and they are getting the $1840 that shouldn't reimbursed to me. My insurance is not sure why they would submit a claim since I paid for services upfront and told them would reach out MYSELF to my insurance for reimbursement. So of course I get the run around from this company and finally speak with a lady Ziorky who understands the situation and ensures me that they will forward me the payment my insurance sends them( 2 payment of $920.) Now another lady joceltn called me and saysthey are keeping 500 of the 920 because they amount I paid was not the correct price and now since my insurance sent them money the price changes to $5400. Braces are expensive and it just infuriates me that since I already started treatment with these thieves I don't have much choice unless I get another few grand to seek continual care elsewhere. ​ Just complete baloney. So please DO NOT seek dishonest, FRAUDULENT BILLING PRACTICES from this company. As a parent I know we all seek best options for our children especially in regards to Braces. However RUN to another orthodontic​,ANY other one. read more

Worst place to go to!!! Please don't make the same mistake I did. All they want is your money. I'm not satisfied with my teeth after invisalign and I had to pay for braces as well bc the invisalign did nothing. A total waist of money. They lie on the treatments. The worst experience!!! read more

Did not like it that I have to pay $300 for lower retainers that my son had broken two weeks after attending a two week cruise and did not report it within a month since I came back (July 5 -it was done and was broken within two weeks when I came back on July 22) . I had an appt on aug 9 and the secretary told me that since it was more than a month that we have to pay $300, we been going to this place for two years and cannot believe that they can't make any excuse for a few days and was told that it was company policy that it has to be a month. What an excuse , and I did not even get a notification that they move to a new office . How unprofessional!!! read more

I love this dentist office my son work was supposed to cost alot And they work the price down to something affordable. I will visit them in the future. This surgeon John HansFord made my son visit a blast. I highly recommend it read more

I am so disappointed withe Edison office! Don't be fooled by the reviews that come up when you google them. Little did I realize that they are all reviews on their own website and not on google! First, they are a factory line for braces! Wish they would be as responsive to our concerns and improving customer service as they are in collecting payments! I waited 25 minutes yesterday and today to reschedule an appointment I was given an appointment 6 weeks from the appointment even though 2 of his brackets are falling off. They are blaming their lack of customer service on COVID19 but they are not willing to accommodate children's change in school schedule along with the fact that the child has only been seen 4 times so far this year even though they are supposed to be seeing him every month! I am strongly considering changing Orthodontists if I don't hear back from their owner and fix their issues. read more

Very clean and professional. At times it could get pretty busy, never had to wait long. Diamond braces has other locations but, for now I'm sticking with Hackensack. My daughter loves coming here as you could see! They also see adults (just a thought). #happycleaning read more

Diamond Braces - Always busy - Orthodontists Near Me - Hackensack, New Jersey

I have been going there for a while now & they service they provide is beyond these stars. The most I like is how the office is clean & the staff is so friendly. Also, you can see the sterilization & everything which makes you more confident about all the instruments being clean. I would definitely recommend anyone to go & get there braces done or at least consult done because in the end you will get a SMILE which you always have dreamed off :) read more

I LOVE this place! I've always been insecure about my teeth and I'm finally done with my journey with Invisalign! The staff here is amazing, helpful, knowledgeable, make you feel very comfortable. I am very satisfied with my experience here at Diamond Braces! read more

I highly recommend Diamond Braces! I had my braces done there when I was younger and took my younger sister there to get her braces. Their service is fantastic and the wait time was minimal. The doctors were thorough with my sister, which was something I didn't get when I went to other local orthos. The staff was very friendly and went out of their way to help, including finding out our insurance coverage, which helped us understand our costs and how to save. Overall, the service and price was fantastic, my sister and I both had great experiences, several years apart. Not sure why all the hate but this place gave us awesome smiles. read more

I am very disappointed with the customer service with this orthodontist. They told me "wasting our time and my time by not taking care of yourself". I was very disappointed. I wouldn't recommend this orthodontist. read more

They are good people they treat you right they are fun they're funny and they really put a smile on your face really my teeth are messed up and now my teeth are perfect and they're even giving me a bit more time because my open line is a bit damaged and now my other line is looking good and better than ever and I have this favorite person that always I see her and she always makes me laugh and I always in the car last like two twins were like brother and sister and her name is mabell and she's so good and she's so fun and she in relates to me read more

I'm done with my Invisalign braces. Yes, they are invisible. Yes, they are convenient. Yes, you could go out while having them on. But don't get me wrong - it's still orthodontic treatment, it's still full time commitment and it's ... pain-in-the-neck :) In short words I'm happy that I'm done with it. Also I'm really happy that I've choose Diamond-braces-dental-office. Thank you doctor - you are the best. Thank you Alina and Vicky and all staff in this office. Easy to make appointments, easy to find a parking, minimal wait time - makes this office great. Thanks for one and a half year of good care and amazing results. read more

Dimond braces is the best place to get your braces done they are sooooo niceeee.They don't judge and they are very understanding. Whenever I broke a bracket they would give me a pass but you do have a limit .i love them so much. I highly recommend it here. You'll get the best experience!!!!! If you ever think about getting braces definitely come hereeee!!!!!!-Emeli D. read more

** added one star today because the representative who gave us the emergency appointment was so pleasant. We will go back to the office the fix it this evening. Hopefully things will go better from now on. ---------------------------------------------------- I really don't want to give this place a bad review, after all the representatives are friendly and they accept most insurances which is a big plus. Making appointments is easy and fast, wait time is usually ok. My son has been going to this place for months now. After every appointment, we had to go right back to the office, because something has already broke off and needed to be fixed right the way. Every single time! Not because he chewed on hard stuff or anything, most of the time we just pulled the car in the driveway or just walked into the door coming back from the appointment. Something fell off or broke off. Today he had another appointment, after he came home, guess what? They forgot to staple the whole entire bottom teeth. The wire came right out when he tried to brush his teeth. Look at the picture!! Blue rubber band on the top to hold the wire in place, the bottom, nothing! The entire wire comes right out! Yep, tomorrow we will have to go back to the office again. Another emergency visit! This is getting really stressful for us the parents thinking that our son is not in good hands or they did sloppy job every single time? Very worried now, definitely look elsewhere for our younger son who will also need braces. What a shame, the staff in the office are quite nice, the girls that handled the phone calls are patient and professional. I will update the review later depends on my experiences in the future. So far, my experiences at Diamond braces are bad, really bad! read more

Diamond Braces - Orthodontists Near Me - Hackensack, New Jersey