I recently was in a car accident and my insurance company (Progressive) recommended Diamond Automotive for repairs as it's one of their preferred vendors and a lot of different Progressive customers have said good things about the body shop in the past when they had their service done there. My Progressive claims adjuster submitted the claim details late in the afternoon on a Friday to start the repair process the following week, and within 10 minutes I had a call from the offices at Diamond Automotive to try to schedule my appointment to drop off my car. The lady I spoke with was so nice and professional and wanted to help me any way that she could to make me feel at ease during the process. When I arrived at Diamond Automotive, they checked me in and set me up with my representative, Manny who was an absolute delight, shook my hand and made me feel welcome and walked through the damage to my car and next steps along with an estimated time frame. While I was meeting with Manny, the front desk had already been speaking with Enterprise and had someone en route to come pick me up to take me to the rental car lot while I was checking my car in for repairs. I was in and out in less than 15 minutes. Manny called me back the same day to update me on how my car looked, an estimate of the cost of the damages billed to Progressive and next steps and estimated time line. Diamond Automotive was already ordering parts and getting the wheel in motion to get my car back to me as quick as possible (the hold up was with Progressive being cheap and not wanting to pay all of the cost of damages done to my car by another Progressive driver - but that's nothing against the body shop there). Diamond Automotive went above and beyond to help me and kept me informed every step of the way and got me my car back as soon as possible and the repair work was truly superb. I was in the car and they were still detailing the car to make sure their work was flawless. I hope to never have body work done again, but if I do it will definitely be with Diamond Automotive. read more

Estoy tan agradecida con el equipo de Diamond Automotive por todo lo que han hecho por mí (y mi auto)! Desde que llegué a sus puertas, frustrada luego de 3 estimados, y agonizando sobre cuánto iba a tener que pagar porque el que le pegó al auto no tenía seguro y yo no tenía que gestionar a través de mi seguro, Andrés Cortes me dio gran esperanza al buscar alternativas de piezas de calidad pero económicas. Se notaba que sabía de lo que estaban hablando y se notaba que el esmero, sin prisa, con toda la intención de proveer servicio al cliente de excelencia y profesionalismo. Me dieron ganas de hacer arreglos adicionales que hacía tiempo pensaba hacer, como el bumper de al frente y el bonete. El resultado fue mucho mejor de lo que pude haber imaginado. Mi auto es bastante viejito, pero yo lo trato como una quinceañera y ellos hicieron lo mismo. Trataron a mi auto con el mismo esmero como si fuera una Range Rover! No me hicieron sentir que me estaban ajorando para contratarlos y, una vez los contraté, no se olvidaron de mí. Me ayudaron a coordinar el alquiler de auto, me mantuvieron al tanto del estado del arreglo cada vez y el trabajo se hizo en mucho menos tiempo del que pensé. Mi auto quedó como nuevo a un buen precio! Especial agradecimiento a Andrés Cortes y Henry por su esmero! I am so grateful to the team at Diamond Automotive for all they've done for me (and my car)! From the moment I came to their doors, frustrated over the first 3 estimates I'd gotten for my rear end collision, and dreading how much I'd have to pay out of pocket because the person who hit me was uninsured and I wanted to avoid my insurance, Andre's Cortes gave me some hope as I noticed he knew what he was talking about and wanted to help me find financially sound but quality parts. They were knowledgeable, professional and had a true sense of customer service. It made me want to fix additional parts I'd been meaning to have painted, like the front bumper and hood. The end result was so much better than I could have hope for. My car is iolllld , but I treat it like a teenager and they did the same... they treated my old car as they would treat their Range Rover clients. I'm so impressed with their prompt and excellent service. I never felt rushed by them to sign up with them and , when I did, I never felt like they forgot about me. They even helped me coordinate my rental car pick up, kept me informed of my car's status and were much quicker than anticipated. My car looks brand new at a very good price! Special shoutout to Andres Cortes and Henry. read more

I was T Boned about 4 yrs ago and was recommended to diamond.... I advised them that my radiator was cracked or damaged as it was leaking when they towed it and there was fluid all Over the floor as well they insisted it was not 14 days later the car was ready for pick up as soon as we left the lot and got on the expressway the car started to overheat I called immediately and they told me to bring the car back we went back the next day having to stop let the car cool down and etc until we got there they looked at it supposedly and said there was nothing wrong with it again in the way home cars continuing to overheat the say lifetime warranty but they didn't even do that they literally dismiss us like nothing my husband ended up having to replace the radiator himself as the radiator was IN FACT DAMAGED!! Then the hood that was supposedly realigned wasn't on the expressway driving I notice the hood moving up and down immediately called was told to bring the car back we did and they basically insinuated that we had done something to the hood that that was not their fault or how they do business well let me tell you apparently it is! I took back the car 2 days ago as the car drivers side door was making a noise when closing the wind sounded like it was coming thru the door window and etc my husband only took the windshield panel off and saw wires were not taped or out together properly they were cut and all over the place we had been having to change the battery and the alternator battery 3 times and alternator 2 times! We were told to bring it in no problem supposedly the door was "replaced with a new door only to wind out when they pulled my file from the accident repair they put a used door they took the panel off immediately they said the speaker just dropped out of the door and it was want even the speaker that belonged to the car. that same day we had to rent a car to leave the car so they could go over it when they took the car the gentleman came back and said that wasn't work Diamond had done that someone else had touched the car after they repaired it! Again insinuating that we had done something to the car door that car had not been touched repaired or etc by anyone and never had another accident since then how are you gonna sit there and basically say I'm not saying your not telling the truth but your lying and someone has touched the car! They told me it would be fixed and no problems.... Now tell me how it takes 2 days you tell Me that you put clips fixed the wiring and etc as soon as we left the lot went to return the rental and close the door and sounds like something fell off broke or etc everytime the door was opened or closed it was making the same noise! Had to run some errands and my husband looks back to get my purse and notices the back panel had been removed and not out on properly now please explain what my back drivers side door has to do with the front door!! Why were and why did u touch my back door when there was no need we got home my husband had to take the a k door panel off to see that the clips were loose it hadn't even been put together properly like wtf and then in too if they have to then take the front door panel to see what it was that was going on.... He takes the door panel off the clips for the windows and locks wasn't even out together properly the screws were loose all they did was get all the wiring that was cut and loose and wrapped blk tape on there they also blamed us saying that the metal in the door was cracked and we had something to do with it but would repair it again my husband had already taken the panel off only to find again wires taped together and a bolt and a piece of metal that had come off from where they said they were going to fix it! I will never recommend Diamond to ANYONE!!! A company that supposedly prides themselves on their work and does half ass jobs then makes me wait to day to take up wires and put a bolt on the metal door made me waste $200 for renting an economy vehicle for 2 days so what was it that was really done with the car. O besides the free "soft wash" they did!! No reason to have kept my car for 2 days when before we even left to enterprise the panel was already off and has started working on it they made me waste $200 for no reason it was something that could have been done right there and then if that's all they were gonna do was out tape around the wires and then "fix the window and door" and that didn't even happen the window doesn't go down anymore its getting jammed just like it was before they actually took the speaker that was in the car and kept it threw it away or I don't know left those wires uncovered like really! It wasn't even worth the trip back to diamond for what more shitty service and being accused of doing damage to a door and bolts that require special tools is bullshit! God forbid ANYTHING were to ever happen to my car I WILL ABSOLUTELY NEVER EVER EVEN BOTHER TAKING IT TO DIAMOND! read more

Excellent prompt service. Great quality & Daniel kept me posted every step of the way.

Told me my car would just be in the way if I brought it in and wouldn't be worth it to them

Located in Hollywood/West Park area just off 441 this place is an absolute gem! Get it, Diamond Automotive, a gem. Anyway, I digress, but seriously they made what could have been a hassle such a smooth and easy process. Great communication throughout, flexible and accommodating, and most importantly great body work with a lifetime guarantee!! The whole operation seems to run pretty seamlessly and everyone we encountered was pleasant to work with. Special shout out to Andres C for making this process easy peasy. If you need body work or get into an accident, check if they are on your insurance list (chance are they will be as they are certified on many different types of vehicles and with many insurances) and go to them without hesitation!! read more

Diamond Automotive - Body Shops Near Me - Hollywood, Florida

See all

I love this place Hands down my car looks brand new Diamond auto did a beautiful job ! I will be taking my car there always when needed and there honest and very professional. read more

Diamond Automotive - Body Shops Near Me - Hollywood, Florida

I took my car to Diamond after my car accidente, they took care of me quickly and very professionall. They were caring and empathetic to my situation. When I dropped off my car they were very detailed explaining the process and even called the car rental for me and arranged a pick up. Through the process Andres the business owner called me and kept me updated on the process and steps they were taking to fix my vehicle and the attention to detail was amazing, as I was dealing with a family emergency as well as the car issue I forgot to put gas in my tank and I do apologize for that and even with that they were understanding. Car was picked up as I was out of town and once more Andres called me and explained all about the lifetime warranty they offer for their job. Totally amazing and highly recommended as the work they did you would never think I was in an accident. They even gave me a car wash. Great value. read more

BEWARE FOR THESE SCAMMERS, THEY CHARGE THE INSURANCE POLICY FOR WORK & PARTS THEY NEVER DO. I EVEN HAD TO GO MULTIPLE TIMES FOR THE SAME PART, that they had supposedly already replaced and charged the insurance for. JOHN THE OWNER, WILLIE THE COLLISION ADVISOR ARE ALL SCAMMERS. Do yourself a favor and take the Collision to the dealership. IF I COULD DO NEGATIVE STARS I WOULD. Horrible experience, I had the advisor scream at me over him not want me standing 20ft away to witness the car getting worked on, I wonder why they were so enraged by the thought of me witnessing their work. Took 2 months+ and car never got done. PLEASE STAY AWAY. The owner says I'm disgruntled and I am, but guess what, that does take away from The fact the my insurance was charged over 10K+ in parts & labor that was in fact never done. They will up-charge your insurance as my ex-best friend Leonardo that works there warned me about. I told him that as long as they got the car fixed right that would be okay, and they couldn't even do that. They bragged about how many millions they did every month yet all comes from defrauding insurance & the only reason they have 5 star reviews at all is because the collisions were probably easy and the customers are none the wiser, they just want their car fixed. SCAMMER ALERT. Go to Sun City Auto Collision in Doral, Florida. They will get your car right the first time. read more

Although my car wound up being a total loss, Ricardo Forero kept me informed and advised as he dealt with the insurance companies. He was respectful and a pleasure to deal with from beginning to end. I hope I'm never in another accident. If I am, I know I'll bring it to Ricardo to take care of! read more

Diamond Automotive - Oops - Body Shops Near Me - Hollywood, Florida

Brought my car here following an accident I had - which I was reluctant to drive it this far. I just needed to get an estimate done. But because this wasn't for insurance purposes, they refused to do an estimate for me after I drove over 30 minutes to get there and after they told me they would do it over the phone! He told me to go to another bodyshop that was independent. He said there are places near by. When I asked where one was, he just told me "around the corner". I was not happy when I left. I found another shop who were very accommodating & happy to do it for me. They got my business! read more

The best thing about diamond automotive was how handsome the guy who coordinated my repairs was. I do not recommend. Very slow service poor communication and incomplete work. read more

Diamond Automotive is a very professional company. Two of my family members took their cars there for repairs. So, I decided to take my Infiniti QX60 there as well. They went over and beyond. My car looked better leaving there than it did when I first drove it off of the car lot. Manny is THE GUY!!!!!! Ask for him and tell him Shenika sent you. I will refer them to anybody. Everything about the work they do is QUALITY!!!!!!! read more

Horrible company and Service Pay over 3k on this place and they still give me the car damaged. They tell you u have guarantee the whole time they just scamming and telling you, you need to buy parts on the side without a Maneger even approving just to make a side money from you. read more

Dialed four automotive places and I guess because I am a female, I must not know that OEM is AC Delco for my Pontiac "ahhh no no. We use spark plugs from O'Reilly's. Much better". Sure. Dialed here. Told them what I know I needed and they politely set me up with an appointment. Worth the wait because the person on the other line was not rude nor interrupting me every other breath. I cannot stand grease monkey minds. These folks, off a first impression, are professional ASE types. Just my style. read more

Great communication! Repairs were done well , Took along time due to supply chain issues but they kept in constant contact and kept us informed . Thanks again Andrew! read more

Worst company! I just picked up my car yesterday at 4:30 pm and got home around 5:30 pm , and the battery is drained. I went to turn the car back on 6:00 pm and it just keeps flickering and will not turn on. This battery is only about a year old. Customer service on the phone just argues says batteries just go dead out of the blue, ( they go dead if you leave a light or something on in the car while working on it) and says to bring it and they will check if it was their fault or I should just take it to where I got the battery. They will not pay for a jump or a tow. There was no issues before my battery up until I went to pick it up. Do not get your car fixed here they will drain your battery and just argue with you!! read more

I dropped off our car to fix the bumper and back gate. It was only there a few days and was already fixed and painted. Manny gave us great service! Highly recommend this company for any type of car repair. Great job!!! read more

Went in for body damage and paint job few years ago through insurance company, paint began peeling from hood in multiple locations. They don't honor their lifetime guarantee for the paint job, owner refused to redo only offered discount for another one. read more

Blown away! From the service, the communication, the quality of work... I've dealt with a lot of shops over the years as someone who has built a handful of cars and never have I had an experience as easy and seamless as this one. Will not be going anywhere else read more

Great great service I had an accident front and side and hood damaged Nelson took great care of me even returned my car fresh washed and detailed .i really appreciate how fast they got the job done also my car looks brand new thank u so much again for diamond automotive great customer service also car service read more

I took my Mazda3 with a rear crash to Diamond and it was a huuuge mistake. The car was in their shop for over 2 months. They would call me to say that the vehicle was ready but every time there was something wrong or pending. They have zero quality control and they rush to finish the work but don't care for the quality of their work. If you care for your car don't bring it to this place, they don't care. Here are some of the issues (there was so many that I don't remember all) that I had to deal with, some of the issues were fixed after I noticed and complained, but other issues I am living with it: - Driver rear door sometimes open and other times doesn't open (they tried to fix it several times but they couldn't, so they asked me to take it to the dealer to see if they could fix it) - Poor paint job everywhere (see picture attached, they repainted the car I don't know how many times and they still didn't get it) - Several interior and exterior scratches due to workers lack of care and protection with their tools - Loose interior parts (again nobody checked anything and we - customers - have to check all details since they don't do their job) - Spare tire parts/tools missing (again, after I noticed and complained, they ordered and provided it) - Replaced rear car logo for an used and old one (again, that's their strategy, they try and if customers don't notice, it pass) - Replaced rear wipers for used old one (they changed my rear door for an used door and consequently I inherited old wipers, old blades and an old car logo) - Bumper not attached properly (same thing) - Rear glass crooked (same thing, nobody notices until you do) - Passenger door stainless trim damaged ( I noticed, complained and they changed) - Door rubber ripped, probably they replaced it for an used from another car (same thing, nobody notices until you do) - Front crash left behind (front of the vehicle had a superficial crash but they didn't do anything because they "forgot") This is just some examples but there are more. I promised them I would not do a bad review IF they would finish their crap work properly, but if you are reading this review is because (after more than 7 trips back and forth, after more than 2 months in the shop and after approximately $16k spent) they did NOT finish it. I gave them all the time needed, all the money that they asked, all the patience that I have. Unfortunately I can not stay quiet and let them do the same thing with other people. Bottom line, if you like your vehicle and you want to have peace of mind, go somewhere else. read more

Diamond Automotive - Body Shops Near Me - Hollywood, Florida

Quoted me $300 for a job on Tuesday , told me it would be done the same day. Then I had to call them towards closing time to ask for my car to which they then told me it won't be done until the following day in the morning. The next day comes and I get a phone call in the morning telling me they misquoted me and that it will now be $800 and the car won't be done until 2 pm . I get here at 2 pm and to no surprise they're still not done. Decided to try them out after seeing such high reviews, would not recommend. read more

Very easy to work with. Called when they said they would call. Delivered car when they said it would be delivered. Friendly, competent staff. Didn't have to wait long either. Will recommend read more

By far one of the most trustworthy, honest and reliable shops in South Florida. Would 1000% recommend to go here!!

After an car accident damaging my car's suspension, rims, grill and more, I couldn't be happier with the service I received from Manny, Danny and all of the people here at Diamond Automotive. Everyone I spoke to was professional, kind and helpful. My car was returned in amazing condition and I couldn't be happier with the service I received here. I will definitely return for any of my car repair needs. Their customer service went above and beyond and helped turn a frustrating situation into an easy and pleasant experience. read more

I currently took my vehicle to get repaired at Diamond. The service was so friendly and helpful. Everyone from the time you walk in was super polite. The process was fast and the service was informative. When I had to drop my vehicle off, Manuel and Maitte were so great, they truly were friendly, honest and made sure that all aspects were understood. Maitte was very sweet and she was so detailed on her description of damages that needed to done. Diamond Auto and its staff were a pleasure to work with :) Thank you again staff!!! read more

I brought my Lexus here for repairs. We parked on the street, at Mary Brickell village and it was hit, badly. I choose Diamond because of their terrific ratings. As soon as I drove in to Diamond, John greeted me, explained everything to me, and answered all my questions. A service man walked by and said not to worry he worked for Lexus and would be personally taking care of my car. Everyone was cheerful, said hello and they were busy! I received a call the next day letting me know my car would be ready in 5 days. In 4 days it was ready! My car looked fabulous! I highly recommend this company. They're knowledgeable, experienced, professional and they quickly deliver. They gave me a lifetime guarantee on the work they performed!! They will be the company my family and friends go to. read more

My car was on the verge of being totaled and Ricardo and the team at Diamond saved it! They did a great job and in a week my car looked brand new. Thank you! read more

Diamond Automotive - Before - Body Shops Near Me - Hollywood, Florida

See all

Boyfriend's vehicle has been in the shop since November. Insurance company paid them and the car still hasn't been repaired. I paid them a visit personally in early January and was told the part was ordered but on back order and that the vehicle would be ready for pick up no later than 3 weeks. It's been over a MONTH. My boyfriend contacted them by phone last week and was told that the part was out of stock and that if he begged to differ, to go get it himself. So we went from "waiting for a part" to "there is no part". We contacted a news station who contacted them. Suddenly, the part miraculously appeared and was ordered. Body shop informed us that the car would be ready by this week. 8 days have passed since that conversation and the body shop has informed us that the car is still being repaired. I DON'T KNOW WHAT'S GOING ON but they have definitely deceived us. Very unprofessional and untrustworthy. I do not understand why it has taken so long to have a vehicle repaired, and the lies and contradictions have been outrageous. Dissatisfied is an understatement and we intend on suing this business for negligence as my boyfriend has been without a car and a JOB for over 3 months no thanks to this body shop. John, if something is not done soon, expect repercussions. The events that have played out during the course of the last month have been ridiculous and inexcusable. read more

I gave them one star because I couldn't give them zero. This place is garbage. They do sloppy work and take huge amounts of time. They had my car for a month and their follow up was non-existent. I had to call them in order to find out how my car was doing. As far as work is concerned, I have panels underneath my car and instead of clamping them these pigs threw on some painters tape and gave me my car back like that. They even gave me back my car without the windshield wipers properly fastened. If you have All State like I do, find yourself another shop. read more

This people did a great job to my car, it looks like the accident never happened. No delays, great communication. Excellent customer service. read more

I went to Diamond Automotive to have my vehicle repaired. I received excellent customer service from the receptionist. Especially Andres the adjuster. I would differently recommend Diamond Automotive to anyone that needs their vehicle repaired. read more

Was referred to them by Mazda. Waited weeks for my estimates and never got them at the end... every time you call they have an excuse. Huge waste of time :/ Got my work done fast at another repair shop in the area. read more

Don't use this body shop they cheaped it out big time on my car to protect Progressive Insurance and did not honor damage to my car that was done by the other driver. They charged the insurance company for a new hubcap on my car and "banged" out the old one and put it back. When I brought it to the adjuster's attention they got me a new one, which I picked up and installed myself! read more

The only person I will ever let work on my car is adam he's by far the best mechanic I've ever know and really great prices to.Adam and Christina really has the best shop around town read more

I'm really happy with Diamond Automotive. Came recommended by my insurance company so I was skeptical, but found they are very professional and work really fast. Sebastian helped me on two separate occasions and each time was amazing. Will definitely use them in the future! read more

Had an accident -- front end damage to my 2017 Chevy Bolt. Progressive Insurance recommended this shop so I drove it over there Monday morning. Nice looking shop & friendly people. Told me the car would be ready by Friday. On Friday they called me that the car would be ready after 2:00. I was there at 4:30 to pick it up. It was ready & waiting --- and looked better than showroom new -- not only repaired (in just 5 days) but shined up and polished from bumper to bumper!! It looked better than when I bought it new from the dealer. THANK YOU DIAMOND. read more

I don't write too many reviews on yelp but this time I decided to take the time and commend the people at Diamond Automotive. Right from the start their dealing with us was very very nice and professional. The ladies at the reception counter were extremely helpful in getting all the paperwork done in a jiffy. I would like to specially thank and commend Mr. Richard Reyes (Richie), he went way way above and beyond to satisfy me as I'm a very very fussy and extremely detail oriented person. Richie takes pride in his work. My 2014 Mercedes E-350 was side swiped from front bumper, headlights to the right rear fender. When I saw my car after repairs, it looks like nothing happened to it. I was pleasantly impressed and surprised by the quality of work done by these guys at Diamond. They are one of progressive insurance companies authorized network repair shops. I highly recommend Richie's work and customer service. In my opinion he's an asset to Diamond automotive. Thanks again to Richie and his staff. read more

See all

An absolute amazing experience! All employees are polite and welcoming. My car looks great. I would definitely recommend this location.