I'd give zero stars but can't. The wash itself doesn't work. Leaves smudges aside from the grime…read moreand dirt. Very disappointed! And I paid for the 30.00 service which is the best they have. They just make excuses.

The brush they use always scratches up my car! Every single time I come here they always scratch…read morethe crap out of my car with those damn brushes. 0/10 not coming back again

The "DD" crew just blew me away on how incredible they did with my 2014 Caddy XTS... IT WAS A TRAIN…read moreWRECK when I took it in... Anthony and his fellow detailer attacked every 1/4 inch of my car... when I saw it, I hardly recognized it... trust me, it did not look this good since the day I bought it... The engine compartment even looked brand spanking new!!!! People this is the go to place for car detailing at the Show Room level... Cory, Anthony and Anthony's side kick, I wish Yelp had a 10 Star rating system, because you guys would get ALL TEN STARS...!

I took my truck here and asked Cory(Owner) for a truck detail because my new born daughter will be…read moreriding in the truck. He told me it will be $260 and I agree thinking it's going to to be spectacular job. When I got my truck back it's half ass work with dog hair still on the car, spots never touched in multiple places. I highly do no recommend this place. I paid my $220 and never coming back. Seriously, save yourself a head ache and go some where else. I still have a face mask by the side of the seat that wasn't even touched. I wish I could give it no stars. What a waste of time and money. Corey did offer to give me a free car wash or a refund half refund. I declined. If money was a issue I would have done it myself. This was a waste of time.

The most expensive, and worst, car wash in Dothan. Made a bad decision to go here when I was…read morepressed for time. Average wash, sketchy employees, and maybe 25% of the vacuums work at any given time. Needs to go out of business soon.

I stopped by this car wash in 2024 to wash my car. I was having trouble and an attendant came out…read moreand helped me and I got my car washed. From that point on, I was receiving a $22 charge on my credit card that I used and I was thinking that it was my husband stopping by and getting his car washed. In a recent conversation with my husband I discovered that the few times that he did wash his car at a car wash it was paid in cash so there were $308 in charges that were charged to me since 7/14/24. In asking around, I discovered that this particular car wash (Car Wash USA #433 Dothan AL ) did this to many customer who only went in on a one time wash. I have written my credit card company but if I can not get refunded, I will contact an attorney to stop this company from fraudulent activity.

I totally agree with the previous reviewer. Do NOT use the…read morelocation by the mall. One day I went through twice, after purchasing the Deluxe car wash. Neither time did the car wash turn on. I called the 1-800 number to explain the issue and get a refund. Linda was rude and told me they would have to look at the "books" to see if it didn't turn on and would then issue me a refund in 4 weeks. To my shock, my "refund" was a few $9.00 vouchers called "Dothan Dollars". These vouchers did not cover the two $11.00 car washes I purchased. I tried to use the voucher today. Once again, the car wash malfunctioned. I called the 1-800 number again and spoke to Linda. She was rude and blamed the malfunction on the position of my car. I stated that could in no way be true because the employee that happened to be there was right behind me and witnessed the entire event. Plus, if it was my positioning, the wash wouldn't have come on. Instead, it sprayed the front of the car, not the back. It was obviously a machine malfunction. Do NOT use any of these locations. The machines take your money and do not perform as expected. Furthermore, you will lose your money since they DO NOT offer refunds. Absolute scam.

So half a year since the last review, it seems not much has changed. I paid for the full $15 wash…read moreand spent 10 mins wiping soap off my car. But on the plus side, there was a LOT of soap dispensed during the car wash... at least they weren't skimping on the suds. So, I gave them more than 2 stars. The vacuums had enough sucking power, but both hoses attachments kept falling off. There were clean rags and window washer bottles for each stall, so for that I give them another star. Of the 5 car washes I drove by in Dothan, this one was by far the best... I did not pass the previous reviewers recommendations (they were out of my way).

You cannot beat the price of Gentle Touch. My cars have always been spotless when the guys are…read morefinished!

Dropped my vehicle off after telling them I'm going out of town by lunch, came back 2 hours later…read morestill not done and only to find out they were putting other cars ahead of mine. A total of nearly 4 hours just to get a wash and vacuum and then my vehicle was scratch all up as if they used a brush to wash it with. That was my 2nd and last time. The first time it smelled like MJ was being smoked and the tirned a floor mat upside down on my new seat with sand being left. I was like hey bud ya suppose maybe you can get this sand off my leather seat where you turned my floor mat upside down and laid it on the seat? I swear they act like they're high all the time!!! The other carwash on the circle that hires only illegals for cheap labor is just as bad as lock your valuables up! Dothan, we really need a good carwash. I just do it myself now!

Do NOT use the location by the mall. One day I went through twice, after purchasing the Deluxe car…read morewash. Neither time did the car wash turn on. I called the 1-800 number to explain the issue and get a refund. Linda was rude and told me they would have to look at the "books" to see if it didn't turn on and would then issue me a refund in 4 weeks. To my shock, my "refund" was a few $9.00 vouchers called "Dothan Dollars". These vouchers did not cover the two $11.00 car washes I purchased. I tried to use the voucher today. Once again, the car wash malfunctioned. I called the 1-800 number again and spoke to Linda. She was rude and blamed the malfunction on the position of my car. I stated that could in no way be true because the employee that happened to be there was right behind me and witnessed the entire event. Plus, if it was my positioning, the wash wouldn't have come on. Instead, it sprayed the front of the car, not the back. It was obviously a machine malfunction. Do NOT use any of these locations. The machines take your money and do not perform as expected. Furthermore, you will lose your money since they DO NOT offer refunds. Absolute scam.

Don't use the automated car wash. It doesn't wash the whole…read morecar. There is a line of unwashed dirt still on the back of my car. That and the dryer only blows for about 15 seconds, even though the timer says over a minute. Wasted $9 on this place.

Been going to this car wash for almost 20 years and always a superb job…read more Went today 12/26/2017 and worst wash job ever had anywhere. The interior was cleaned to perfection as it is done by the hard working guys on the end of the line.............but if there was any soap to wash outside of car it was mixed 99% water as the exterior of car was filthy. I asked for manager to show him that even the bee poop as I call it which will wash off with soap was still all over car. He did not seem to care and told me new owners, new detergent, etc and I would need to get it washed elsewhere. I told him he has lost a customer said " OK with him ". Will have to go somewhere else from now on and I would not recommend them to anyone.

Been going here for years but this will be my last time. Service sucks, obviously new owners dont…read moregive a shit. Hope their business suffers. Good riddance!!