After a few years of having Joe and his crews come out to our house with great results, the last…read moreproject--a full kitchen remodel--showed us he's decided to cut a lot of corners and has basically given up on supervision of his crews. In the past, we've had a great crew for other projects and we saw Joe around almost every day while the work was going on. We felt like he kept the quality of the work at a high level. With our kitchen remodel, Joe seemed nowhere to be found. We had to constantly monitor the crew, correcting blatant sloppiness of the work. As an example, we had to have a painter out 5 times to paint one wall before we finally got it correct.
The electrical (done by Kevin, Joe's brother) was passed off to one of his workers. While we did a walk-through on what we needed before the wiring started, none of the information we gave Kevin was passed on to the guy actually doing the work. We had to repeat ourselves constantly to the the man doing the work. Once he had the right info, he did the work adequately, but there was still a lot of re-doing of work throughout the project that should have been common sense: Re-centering a dining room light; placing can lights in kitchen so they're not blocked by cabinets (!!); having to tell them to wire a light already installed in the backyard to the switches in the kitchen (had to tell them 7 times before it happened). The highlight of the whole electrical experience was texting Kevin about an item, then receiving a text (that he obviously thought he was sending to his worker) stating what a "f***ing pain" I was being for asking when he would do something--since he'd stated it would happen two days prior.
Other basics had to be repeatedly followed-up on like sealing the front door they installed; getting the door stained and sealed correctly (still never got them to stain around the door knob correctly as they stained around the old lock hardware instead of the new stuff we bought. Was never sure why they didn't stain and seal the door BEFORE the hardware was installed to begin with.); trim around cabinets being installed straight; finishing panels on cabinets being cut straight and without jagged edges; installing cabinet door and drawer handles straight (!!); installing baseboards with some sealant and making them straight with the flooring.
During the painting of the entire house interior, they STAPLED floor paper to the hardwood floors. It was 3 months before we think we got the final staple out of the floors. While the floors aren't new, they're not in horrible shape and we weren't replacing them. Staple holes are not an attractive addition to the decor. The painters also re-painted our deck (the one Joe built for us in 2010). Unfortunately, they only scraped the deck, but never power-washed it. The amount of debris and dust from the kitchen remodel on the deck was a lot. After they painted the deck, I had to clean out screws, nails, drywall bits and other debris from between the boards--all of it with sloppy deck paint on it. When I complained, their response was to put another coat on the deck. Less than 6 months later, a good deal of the paint is pealing up since there wasn't a clean base to adhere to.
In addition to the painting, we requested Joe replace some boards that were rotting on the deck, as well as closing the back of the stairs for a soon-to-arrive puppy. (We realize this rotting happens living out by the ocean in the Outer Sunset--this is not a reflection of his 2010 build this long afterwards.) He said the boards were fine. Within 3 months after the project, we had to have someone come out to replace the very same boards as they were disintegrating, along with several stair boards. That was an addition $1,300 we had to pay for that. Several of the boards that he installed to close up the stairs are cracked and loose only 6 months later. Again, quality of work was never checked on by him. I think if it had, this type of thing wouldn't happen.
I put the review to two stars because the past projects with Joe were great. This one, however, makes us unable to call him again for any project. It's unfortunate. We felt like we were in good hands going into the kitchen remodel. Afterwards, we just hope everything stays together.