Due to my health, I need blood work done once a month or every other month. When I was young and healthy enough to donate blood, even the blood bank needed to poke me several times before they could find my vein. For some reason, they would always say my vein moved -- like it had legs and walked away on them! I was usually in pain because the needles are not small. Even when I go to the ER, both of my arms usually end up with 4 pokes total -- 2 in each arm. They try 3 times and then call another nurse. This is the story of my small, sneaky veins. lol It is very rare for anyone to get blood from my vein on the first try. I always ask for butterfly needles. That is, until I started going to DSL. I have had several blood draws there and they have never missed. I usually get Norma, who is very professional and caring. She knows my veins are small, but she has never once missed. When I was with Kaiser, 2 nurses missed my vein, so they had to call an anesthesiologist with ultrasound equipment just to locate it. After 4 pokes, they needed to call in a specialist. lol Several times I went to DSL when I was very cold, and I know that when your body is cold, your veins are even harder to find. Even then, they never missed. I would like to recognize the technicians, especially Norma, for always getting my vein on the first try. To put it in perspective -- Kaiser hospital nurses missed 4 times and had to call an anesthesia technician to come withdraw blood and place my IV, meaning 5 needle pokes total. With Norma, it is just one poke. DSL will always be my go-to lab for blood work. This message is for upper management: without Norma and the other technicians there, I would not continue going to that DSL location. Because they do a fabulous job and only need to poke me once, I will always choose that location. Please make sure they are recognized and appreciated for their outstanding work. read more

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I can't comprehend the low ratings for this Lab. I've come here more than a handful of times and I've never received bad service by the Staff. If possible, I would advise going later in the day, more towards the 3-4pm slot just because the Kupuna tend to be there first thing in the morning so you may have to wait a while. If it is busy, don't forget to pull a number and just chill outside if you can't find a seat, but pay attention to the sign so you don't miss your turn. Phlebotomist are very thorough with your information and always double or triple checks the reason for your visit. Drawing blood has always been less than a 5min visit. They are close on Sundays so if fasting, keep that in mind :) read more

I had fasted over 12 hours the evening/night/early morning so that I can take my blood test at this DLS Waipahu where one parks in the Waipahu Festival Center parking lot. Stupid me, come the morning of the blood test I woke up and went to watch some tv as it was just a little past 6am (the lab opens at 6:30am). I must have been in a stupor as I proceeded to fill a glass of milk and opened a package of soda crackers. While eating my second cracker and already having downed half a glass of milk, I realized that my blood test was for within a few minutes and why did I eat and drink prior? Know the instructions say to NOT drink anything except water or eat anything, but I had to ask. I called at about 6:25am (to find out if anyone would answer/pick up), 6:35am and 6:46am. On that last call, I decided to finally leave a voicemail slowly giving details and contact number to return my call to find out if by chance I still can get my blood test that day. No call back for the rest of the day... what a disappointment, guess there is no dedicated receptionist/person to return phone calls. I go there early Saturday morning and reach there at opening time of 6:30am. I saw a crowd of people waiting outside for their number to be called (as the last time I was here they were practicing covid prevention, so there was limited seats inside the lobby area). I went to the vertical post that contains the numbers located just outside fronting the entry door. I am #27... #27 already I say to myself and it's just opening??? Reality hits and so I wait outside standing up while many others already are leaning against the front walls of businesses as they wait for their number to be called. While outside, one of the technicians would come out and call out a number and so people pick up on the hint that since one party was called, they should be ready to have an available seat once another party departs form the lab, right? Or so we thought... well what everyone outside thought. After about 35 minutes waiting outside another tech came out to call three numbers and said there were plenty of seats (well, it is not like we go to the lab often but perhaps months in between depending when our doctors require us to take a blood test --- and I along with all the others thought and remembered that months ago, there still were not a lot of seating available inside due to covid distancing protocols. Since the number they called was close to my #27, I then decided to walk in and saw there were three seats empty. Got my number called and showed my i.d. and insurance card at the front, and the technician pointed to me that I was to go to booth #1. Before the blood test, I told her that I called yesterday before and after they opened... no one answered and so after a few calls not being picked up, I told her I left a voice mail but no one returned my call ! I was met with sincerity plus apology by the technician. She took the time to listen to me by stopping what she was doing and hearing me out as a client. Wow, this person actually was listening and NOT trying to give me any excuses. This made the rest of my stay there as she took my blood test satisfied that my point was taken and a true apology provided. This office has two things they need to do to provide better customer service: 1) return all phone calls on that day during regular business hours, 2) provide a sign just outside entryway OR some type of rolling LED number indicator that will visually show those waiting outside what number they are on so that those near the number to be called can be seated inside. I have to give this past Saturday's blood test visit two stars... it was going to be worse, but due to the sincerity of the technician in booth #1, I increased it by one star to two stars. By the way, DLS' own website is outdated as it says as of March 2022, masks are still required. However upon going into the office, persons waiting for their blood test were not wearing any masks (except for those who wanted to) though the staff were still wearing the masks. read more

Diagnostic Laboratory Services - Hours on my visit Sat., June 3, 2023. Mask is NOT REQUIRED even though the DLS website states otherwise. - Laboratory Testing Near Me - Waipahu, Hawaii

The many phlebotomists who have drawn my blood here know what they're doing! I've had bad experiences at the other main local lab chain, having my blood drawn from my hand after multiple unsuccessful jabs. The last time I was here my phlebotomist seemed new and young, but when he drew my blood I didn't even feel anything! Thank you! read more

The phlebotomist there are excellent, but the billing department SUCKS!! Time and time again, they send me a billing statement and insurance payment was never applied. I called DLS Billing Dept...only to find out they did NOT apply to correct insurance...AGAIN!! I swear, this has happened to me at least 7 times...same old story. I'm not sure why I need to provide our insurance card and they make a copy of it. Billing Dept. doesn't even look at it and does their own thing. Billing Dept Director or Manager need to get FIRED!! read more

Poor customer service, Allow me to describe the lady was assisting me. She was short pacific islander lady with attitude and rude. She told me NOT asking for my letter of appointment, and I replied I do not have it with me but it should be in the system. Then, she found it and and indicated that my appointment is for 26 April 2023. But I insist, I said no ma'am is for today 8 May 2023 walk-in. Then, she continue insisting that my appointment is past. Then, she realized that 26 of April 2023 in the letter was the day the letter was created. Don't even say a word or apologize. I believe in my humble opinion she just work there get paid without loyalty to employeer. - to leadership and management feel free to reach out to discuss further. My phone number is 808-388-5269. read more

Almost never a line here, and parking is always close. I'm a hard poke, and they always have someone who is able to find a vein! Staff is real nice here and the facilities are clean! I love my local Waipahu DLS!! Today, Reggie drew me and it was painless and he got it on the FIRST try! See u again in 3 months my friends! read more

I like the staff that works here. I had Aunty Norma today and she was very nice and polite. Service here is quick. I never have to wait more than 2 minutes. The hours are good and location is convenient. read more

Diagnostic Laboratory Services - While waiting, this is what is posted. Make sure you verify your information. - Laboratory Testing Near Me - Waipahu, Hawaii

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Husby and I finally did our blood work for our annual exam. I dread going to places like this. In my past experience it's crowded if you go after 8am and service is slow. With Covid I prepared myself to be patient. LOL... and expect long lines and long wait. But surprisingly, it was just the opposite. Take a number wait in line right outside the office & 6 feet from others and when seats are available you walk in take a seat and wait until they call your number. Fast, friendly and efficient. The girls and guys are so nice especially to our kapuna's. Because they do need extra TLC:) Gosh, I wanted to give an extra shout out to 2 gals.... The receptionist who tripled check for my lab work from my PCP. And could not find it even after calling my PCPC office to say they sent is a month ago etc etc ... nothing ... finally all paperwork was done verbally overt the phone. And the other shout out goes to the female phlebotomist who was friendly and patient. They were both professional and trusting. Thank you !!!! Keep up the great work !!!! read more

Thursday, 2/16/23. Gave at least one star because there was no wait (we were only ones there) so was helped promptly and another for opening the door for me as I left pushing a wheelchair. The older lady needs to take a course in customer service. Seemed to be in a bad mood. The other one had trouble drawing blood. My dad has good, visible veins and doesn't move. No past issues when getting blood work done. She used a butterfly needle (not really necessary for his arm) and missed the first time, unintentionally dislodging the needle, which made the area bleed. So on to the other arm. Successful in drawing the blood needed. Both arms have big bruises now. First time in all the years I've been taking him to this location where this has happened. I gave a good review previously, but not this time. Such an unpleasant experience. read more

Excellent service every time with Norma! She's an old timer who is very sweet and takes good care. Service is fast as they try to get everyone in and out and quickly as possible read more

Not too many places can find my deep tiny veins, and sometimes I have to get poked more than once or ultimately on the back of my hand, or actually walk out because they are not experienced enough to find it, after twisting and turning the needle to a big whopping painful bruise, but these guys are the best at finding it in one shot. Plus, they are friendly, professional and fast. It really takes someone excellent to train another to be specialized in this type of field to keep the patient comfortable when poking me for blood, or they will hear me start screaming out "bloody murder" for not getting it right. I'm definitely returning here. Plus they are in the same area as festival Marketplace and restaurants for one stop shopping. read more

Visited this location for a Drug Test for my new job and I was the only one there the entire time. Unfortunately the drug test forms my job gave me didn't have the company information on it, so the lady said I had to call my job. My job ended up verifying that I indeed work there. Heads up, just make sure you have your jobs information on the first page of the paper. I had no idea it was supposed to have that information so I kind of felt helpless. It was super fast and I'm glad I chose this location. read more

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the phlebotomists are so friendly and painless when I get my blood work done. they are fast and never have to wait.

Norma was awesome. Very nice and did a great job for my blood work today!!! Mahalo

Here for labs this morning. Unusually busy, looks short staffed, staff looks stressed out, but the lady who drew my blood was nice.

I just went here for a drug test and there was no line, surprisingly. I feel like any establishment in the Waipahu area is relatively busy, just my opinion, but this one was not. My last two drug tests that I've had to do, I've done them by my house the Diagnostic Laboratory in the Kapolei Shopping Center. Since I was on my way home from school I thought I'd save me some gas and go to the Waipahu one. You take a number, wait to be called, and do the test. They are fast and polite, or maybe because I had a cute guy assisting me. Whatever, it was quick and easy I was in and out in less than twenty minutes. WINNING. :) read more

Came here to do a drug test for my job. The pearl ridge DLS currently cannot do drug tests so i was instructed to come to this one. I'm not familiar with the Waipahu area so it took me a bit of time finding the place. There was no wait which is a big plus side for me. I wouldn't say there was a lack of customer service but more so that the workers were very straight forward, no extra chatter. I went in did the test and was out in no time. The only reason why i take away stars is because i felt like i had to ask about everything because hardly anything was given or even said to me. Overall, no wait but the customer service was 'meh'. 3 shakas out of 5! read more

MON, 4-22-19 at about 7am Awesome! NORMA is the best! She's friendly, efficiently and has a great sense of humor. When she takes my blood, I don't feel the needle going in and there's no bruising! Thank you, NORMA, for being an excellent phlebotomist with outstanding customer service skills. Aloha. read more

Jackie was absolutely amazing by far the best tech that has ever taken my blood, I hate getting blood drawn so a 3 hour glucose test on Christmas Eve with 4 draws was not on my ideal list but it had to do it. This location is clean and the entire staff is a step above the rest. If I ever need anymore diagnostics done I will be going here read more

Worst customer service ever! All the workers need to find some personality! I'd drive a hundred miles just so I don't go to this one ever again. read more

Now I know why they are not busy. They are the worst. Workers don't do anything but walk around talking story. I was the only one in there and still had to wait. read more