This is my go-to for bloodwork and my experience is typically good. This morning technician Jennifer that provided services was not. Not only did she poke me twice but buried the needle and kept moving it around to find my vein. She was in no way empathetic and her sorry at the end was very dry. read more

They billed my old insurance from over a year ago and didn't think twice about it. When I called in to try to figure out what was going on the lady was rude and said "I don't know, I'm not your insurance!" Well, the person you billed wasn't my insurance either and what's why I have a $650 bill right now. Called in and was 3rd in queue and at 5:00 pm sharp the dumped the queue and sent me to VM. At least clear your queue first. read more

I had bloodwork done. I was unaware that this lab existed for the past 11 years!!! A gf shared it with me by chance. I've been going to Straub in Pearlridge for YEARS ... fighting the traffic unnecessarily!!! The Diagnostic Lab at Queens West is just a couple miles down the street and they're open from 4am!!! How awesome is that?!? I'll miss the ppl at the lab at Straub, but it's difficult to NOT take advantage of this lab. AND the technicians are very welcoming and kind. Love it!!! read more

Horrible service from a male Filipino mid age. Similar to what someone described in previous posts. But I want to add he was heavy built. Anyways, he was rude. Rather than scolding patients you should learn how to talk to customers rather than looking down on customers and scolding them on how to fast for a blood test. Management need to look into the people they are hiring. read more

The staff were helpful. I have a special need and she was very patient with me. The service was fast. The waiting room was very clean and roomy. read more

I love these people super professional and cordial, plus the wait is minimal. I come here for all my lab work. They immediately acknowledge you when you come in; plus they have a number machine. Melody and another girl with a very unique name (I'm sorry I forgot her name) are tops. I highly recommend this place. Specially if you're not a fan of needles they do such a good job; before you you know it; the job is done! Also the plenty of hospital parking is very convenient read more

Cyndy's Bottom Line: Professional & compassionate *Convenient location and hours. *Open free parking with ample handicap stalls upfront. *Technicians and entire staff are professional, caring and attentive. *Prompt and efficient service. *Clean and comfortable seating area. read more

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After several attempts at another lab which was a complete fail, I finally got my blood draw! Check in process fast, lots of parking and no wait! My tech was very professional and friendly considering it was very early in the morning. Automatic temp check, hand sanitizer and very clean! Bright, spacious and distanced seating. Asked if I had an arm preference which was a first for me and I loved that she asked! My only concern when I get blood drawn is will they be able to do it in one try? Believe me I've had some bad techs where it would take several pokes and even had the damn needle moved while in my arm! This did not happen and I was so grateful for this! This will be my location from now on. Hours convenient and lots of parking! read more

Diagnostic Laboratory Services - Laboratory Testing Near Me - Ewa Beach, Hawaii

First time at this DLS at West Oahu. They have free parking and when I went around 10:00 AM there was no line. The staff are very friendly and professional. I was greeted as soon as I walked in. They made a copy of my license and insurance card and asked me the name of my dr. I was then escorted back to have my blood drawn. The location was very clean. The lab tech looked up my orders and talked to me to make sure I was ok while I was having my blood drawn. I was in and out in less than 10 minutes! The only complaint is that she put tape on my site, it hurt when I had to remove the tape. I prefer the cloth wraps that are easy to remove. They have them at POB 1 DLS which is where I usually go to get my blood drawn. This location is very convenient as I moved and live close by. read more

Diagnostic Laboratory Services - Lobby - Laboratory Testing Near Me - Ewa Beach, Hawaii

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This is by far my favorite DLS on island. I have been using their services for over 10 years now. The staff is always so friendly, even during the stress of the COVID pandemic. Not only are they friendly, but they are efficient as well. I wish I remembered her name, but the best phlebotomist I ever had is at this location. It's not every day you get a 16g needle stuck in your arm and not feel it! The results turnaround time is almost always faster than they estimate which has come in handy so many times. For me, their hours are actually convenient. I work at 6:30am and they're open at 4am. So a quick stop before work and I'm all set! No traffic, no lines. And yes, they are adhering very nicely to COVID precautions so I do feel safe coming here. read more

if i could leave a negative -10 review i would. horrible experience. the lady seemed like she didn't want to do the blood draw after 3:15pm. kept ignoring my question if i could do the other blood draw and told me they open at 4:30am. then when she did the blood draw it was stab so painful in and out. left there it felt like the needle was still in there, started to get muscle tightness in the crook of my elbow, as if i did dumbbell work. next day the pain is still there, stiffness still there and then the huge bruise showed up. So annoying DLS at Queens Wesr treats patients like that, they should not be working there! If you don't want to do your job go work someplace else! this was on 3/28 at 3pm. Never going back here! read more

Diagnostic Laboratory Services - elbow bruise from blood draw - Laboratory Testing Near Me - Ewa Beach, Hawaii

Wow, the Middle-aged Filipino male at the front desk with glasses was very unprofessional and rude. To whoever manages this DLS location at Queens West POB, you need to have him checked. Whether going through something personal, or what have you, doesn't give anyone an excuse to be pilau to your patients. Take pride in your work and act like a healthcare professional. On the other hand, the other worker, Monica, was so sweet. I overheard her talking to another difficult patient who was giving her smart remarks, but she was so patient with him and still respected him with kindness. Being a healthcare professional myself, it's these type of people who truly make a positive difference in patient care. read more

I had to go get my blood test done per my pcp, and I had to come to this place! Super glad there was a person at that little booth before you drive into the lot, he helped us out on directions to find this place. Definitely would've been lost if he wasn't there. There was construction going on so we parked in the guest parking lot and followed the signs where it said pedestrian walk way and just walk straight and the door is to the left of the diagnostic laboratory sign. Small place but , make sure to have your ID and Insurance cards ready to give to the people in front! The awesome lady that drew my blood was Jo! She asked if I ever had my blood drawn and I have but the last time was so traumatic that I was actually kind of scared to get my blood drawn before coming here. She was great! Took 4 tubes of blood within a minute! Initial pokes always hurt but she did it in one try! So thankful she knew what she was doing ! Thank you so much Jo for making an always unpleasant experience somewhat pleasant ! read more

At mom's age there are mant tests to be done making sure she is as healthy as can be. When a blood test is needed this is the place I ask to go if possible. Parking is abundant but it's amazing how the handicap stalls are always full. There's 4 of them. I've been there many, many times and I doubt it if I parked in any of those stalls more than twice. Because they open very early, at 4am, and mom gets up early we get this taken care of early. Then, we go to breakfast to replenish the nutrients she just lost and her body can begin building new blood cells. Service is always top notch. Mom talks to the young staff who try to joke around. Even though the staff constantly changes the decorum remains the same. Good customer service with empathized tender loving care. If mom is happy then I'm happy and that's good enough. read more

Never a wait time to be served. But the wait time for the bathroom is cringy. My advice, us the restroom in the hospital by the chapel instead of the one in the lab. Cleaner, quicker, and better ventilation. read more

Staff is friendly and professional. I have been going here for 15+ years. Good workers and are on the ball.

I went to this location about 3x. Every time I go, I'm there for about 5-10 minutes. I love that. They're so fast, and the workers are so nice. The facility is clean, and the best part is, they open so early. read more

Terrible! Went there for a drug screen and the girl named mary accidentally ripped the seal and they didnt have any spares so I had to wait almost another 30 to 45 minutes for a driver to go get the spare from the other facility no apologies or anything just an inconsiderate attitude so ugly! read more

The staff was professional and efficient and the facilities were very sanitary. Jennifer was excellent with a light touch. Although there was a long line numbers were being called quickly and I had a short wait time. Very satisfied with their service!! read more

Been frequenting this place often for my blood work and it feels as if im doing the girl in the morning shift a disservice!! Very very unprofessional with the attitude of "Oh no another customer"!!! If you dont like your job, quit!!! And the end of blood draw she may as well throw the vial at me to verify if thats my birth date!!! Geezuz!!! DLS ought to educate their staff on genuineness!!! read more

My mother has heart disease and has to have her blood drawn on a regular basis. Most of the time the phlebotomists are pretty friendly. This recent one that my mom had seen was quite rude. Smiling or talking I guess is not part of her job. Getting blood drawn is not always comfortable or pain free. This particular phlebotomist gave no warning of when she stuck her needle and my mom said that this time it was quite painful. When patients come in to the lab, it could mean a normal check up but it could also mean that their health may not be the best. It's best to treat these patients with kindness because you never know what's going on with their lives. Is it not part of the human health care field to have compassion? I am yelping this because this is not the first time my mother has encountered this rude phlebotomist. Hoping they up their standards on customer service. read more

Diagnostic Laboratory Services - Laboratory Testing Near Me - Ewa Beach, Hawaii

Got turned away. Had my kids with me & my two patients (one in a wheelchair)... Brought one of my patients for some tests for the nephrologist, even brought in a lab slip that was faxed over to me by the drs. Office. Because it wasn't specified on what kind of urine test was needed on the slip, my patient couldnt do it. I don't understand why they couldn't just collect urine, and call her nephrologist when they open the next day. Other places do it, why can't they? Never again, such a waste of time to go there, where they can't go "above and beyond" read more

Very friendly staff (more so than the Queens POB 3 location!) and great location for residents in Ewa Beach. The waiting room is small though. There is a lobby with comfier seats right outside though. read more

Diagnostic Laboratory Services - Diagnostic Laboratory Services entrance from the lobby area. Seats are comfy. - Laboratory Testing Near Me - Ewa Beach, Hawaii

These girls doesn't even know how to smile or even just grin when they greet you good morning. They say good morning with a "I'm not happy you're here" face lol. Was going there for a while coz it's more convenient and these girls are always ALWAYS snobby. Specially this girl Jennifer, she's the rudest and no manner phlebotomist I've ever known. I've been poked my whole life a hundred times and never encountered anybody as rude as her. She pokes you without warning so I'm guessing she loves surprises. I sure hope she doesn't do that to the elderlies (although I highly doubt it). So I just go to clinical labs in the clinical services side because they are always helpful and friendly. Too bad they're gonna close soon. read more

Super convenient on my way to work I can get my blood drawn at 530am and get Starbucks in the hospital right after. Never any wait

Lame!! Waited for 40 minutes. Terrible customer customer service. NOT even a thank you for waiting!!! What's worse is that they have sassy attitudes!!! read more

Friendly, conscientious staff and short waiting periods. Hours are great (open early, closing late, and on Saturday mornings!). Location is great also as I live in Ewa, right on the way home off Fort Weaver! read more

Excellent quick and easy service wasn't too much of a wait as we were the only clients waiting. Workers were awesome at taking a hemoglobin test for my two year old. No complaints here! Happy they finally are in Ewa beach. read more

I love the location and the facility is clean. The girl that work there must hate their job. Upon entering I greet Jennifer with a "Good Morning" and she responds, "Take a number". This is the second time I have had her draw my blood and it really stings when she does it. There is a checklist on the wall for service and she can't even manage a smile. Luckily, I am not afraid to get my blood drawn, but I can imagine the anxiety a person might feel if they had this type of service. I walked out a second time very unhappy with their customer non-care. What a way to start my Saturday morning. read more

I've been here 3 times and have had great customer service by the awesome staff! I even had an issue with a lab order not properly sent over from my doctor office, and the staff called and got a new order put in for me-- on a Saturday! I was so relieved and thankful. I recommend this place to anyone who has to get blood work done. Fast, friendly, convenient! read more

Had to stop by there early this morning to draw some blood samples. Stoked that they're open at 0400 in the morning and close to home. Had the chronic vibe walking in so early but tech was welcoming, took care of my paperwork quickly, drew my blood, and I was off to work before the traffic nightmares from the Westside could even begin! read more