It was the first time coming here since 2007, where I needed a blood draw + other tests done recently. Sometimes, I will hang out with friends, who were doing their own blood draws here too. I do like the location a lot, since it's basically near where I live, and I could go there right when it opens at 6am and get it done and still have plenty of time to get to work on time. I love the fact that there was hardly a wait. I basically was the 3rd in line and there was about 3 others in front of me, but one of them headed straight for the restroom, so I pulled a number before they serviced the initial walk ins. I didn't have a copy of my insurance card, but they said that's ok. Just got to give them the necessary paperwork and forms and your driver's license, and you are good to go. I was basically in and out of there within 15 minutes.The entire process was rather quick and very professional. I'm sure it was the fact that I was one of the first people in line that morning, so it was indeed fast. Quick tip is to get there early. Depending on what kind of test you have, you probably would need to fast the night before. I was so hungry when they drew my blood, that I just felt everything gurgling inside me. It was crazy! Best thing I did after leaving the location was to look for a good breakfast spot (or new one) and just go to town on it. It was magical, I swear! Parking is pretty much plentiful here, where they share the same parking space as Petland and Great Harvest Bread Company. Located in a strip mall across the street from Kahala Mall Shopping Center, this DLS facility is next door to Assagio Square and my favorite Lanikai Juice. Too bad they were not open when I was done. I could have gotten a smoothie. If you don't drive, route #1 and #22 stops by here very frequently, so you can do your thing here, if it is most convenient for you. The interior of this place is very much like a doctor's office. Very meticulously clean, white, and just spotless. The staff here is very good in what they do and very friendly too. I would definitely come here again, if I needed another blood draw. Support local! A+ read more

The 5 stars is for Desiree at the Pearlridge location (above Big City Diner). I came very early ... by 7am ... having not slept much the night before in anticipation of this blood-draw procedure. I have "very deep veins," or so I've been told, and have had the worst experiences no matter who has tried. I've even had to go by way of the veins on my hand, and that has been tricky as well. I usually end up with bruises on both inner arms and my hands after all the prodding and searching for a viable vein. Imagine the pain and discomfort of all that. Now, fast forward to my time yesterday at DLS with Desiree. She was great from the time she came to the waiting area, called my number, and escorted me to her work station. I told her of my nervousness because of the hard time I have doing this procedure, and she listened carefully. She started with one arm, seemed to find a possible vein, but then switched arms before doing anything, saying she wanted to "check all of her options." The other arm, within seconds, ended up being doable and before you know it, she was done. Other than the minor discomfort of the tight band and the quick needle sting, it literally was a piece of cake. She's my new best friend, seriously. A day later and no bruising or nightmares! If you have uneasiness and issues about doing a blood test, go to the Pearlridge DLS AND ASK FOR DESIREE!! I do agree with other posts regarding the poor handling of patients as they arrive to the clinic, though. I, too, had a kinda rude reception when I first went in. There were maybe 3 people already seated, so it wasn't busy in the least. This being my first time at DLS, I did not know the procedure and just assumed that I needed to check in. I stood at the counter, and a tech came over and asked what I needed. I started to tell her that I have no paperwork, that the doctor sent it electronically, and mid sentence, she abruptly told me to just go have a seat. Did not give me a moment to tell her it was my first time there. So I just sat there, and another gal came out to call a number. I had no idea that I was supposed to pull a number. I asked her about the number system, and again, same kind of rude response. Could barely point out the number machine -- as if it was too much for her to answer -- then told me to go back and sit down/somebody would be with me in a minute. Just plain unfriendly and cold, so not a good feeling in my gut at that point. Then, along came Desiree, and she was just amazing. She made up for the others, although she should not have had to. Luckily, I tend to think that it's not how you start off, but how you finish when conducting some type of business transaction. However, I do strongly urge DLS management to look into this and other reviews regarding poor customer service, especially pertaining to the waiting room. Most people are good and patient and kind, and they deserve better treatment than what is being offered in some cases. It's truly unacceptable to be treated rudely and abruptly. Those who come there, like me, are tense and fearful. A smile and a nice welcome could help them tremendously to feel a bit more at ease. Having Desiree become a trainer/teacher for the others could be a starting point. I will return to DLS in the future and hope/pray that Desiree is still there. read more

I've been to several different DLS locations in the past month and this by far my absolute favorite. I popped in around 2pm on the way to get my daughter from school to find an empty parking (woo hoo!), zero wait (yay!) and it appeared I was the only customer in the whole place (bam!). The technician sat me down in a patient room as she punched in my information into a computer and printed out my lab labels. It was a quick one vial blood draw and I was done in a jiffy. Getting your blood drawn is rarely fun, but this place made it as painless as it could have been. I'll definitely be coming back here before going to a DLS location in a hospital because of the ease of getting in and out. The shopping center is a little weird to find, so if you're heading East, take the freeway exit and then a u-turn at the first traffic light. DLS will be on your right. read more

I've never had a good experience here before so I typically go to Hawaii Kai or Ala Moana. I even wrote a review several months ago after an exceptionally bad customer service experience. But I went this morning because this location is the closest and most convenient one for me. I was so pleasantly surprised today. A lab technician named Sarah promptly took care of me. She was very friendly and so good. I had to write this review since Sarah was one of the best technicians I have ever had, and I've had many. I hope I am lucky enough to get her when I go there again next month. read more

I just recieved a certified letter signed by you. I am an APRN specializing in psychiatry and addictions, who has served the Island of Hawai'i for 24 years. Imagine my surprise, when, after ten hard hours of work in the trenches, to arrive home and read a certfied letter stating that DLS will not longer serve me as a patient or my hundreds of patients throughout the state of Hawai'i. You refer to multiple interactions, which I am unaware of. To my knowledge, only one interaction with a very rude billing person occurred several months ago. This was after several requests from me for a copy of bills (never recieved and only discovered after a dunning notice did reach my mailbox). In fact, DLS billed the wrong insurance co., even though they had the correct information in file, which I hand-carried to the Waimea branch. Please provide me with explicit details of how this led to this very mean-spirited letter. Please explain to me why you have decided to make access to decent care and daily life harder for my hundreds of indigent, severely mentally ill patients. Please explain to me how questioning a bill that DLS sent to collections never reached me even after multiple requests to review it and a sincere effort (to resolve the matter sans false claims by DLS to HMSA). I was treated very poorly by DLS billing and still have not received the requested bill. I cannot understand how multiple billing and communications errors on DLS's part give you a license to deny me or my patients access to laboratory services in an underserved state with an underserved population. Please resolve this matter quickly and peacefully by admitting that DLS submitted a false claim and then failed to retract it and subjected me to bullying by your billing department. ~ O au me ka ha`a ha`a (I am humbly yours), Elizabeth Bush, MSN, APRN, CARN-AP, CSAC, CCDP-D Board Certified Psychiatric Advanced Practice Nurse (NP and CNS) Certified Addiction Registered Nurse, Advanced Practice Certified Substance Abuse Counselor Certified Co-Occurring Disorder Professional-Diplomate (retired) "I have had a larger responsibility of human lives than ever man or woman had before. And I attribute my success to this: I never gave or took an excuse. Yes, I do see the difference now between me and other men. When a disaster happens, I act, and they make excuses". ~ Florence Nightingale http://addictionsprofessional.com read more

I had to take a number outside then stand outside on the sidewalk in the rain for 15 minutes before I could sit inside another 15 minutes. Then the computer lost my doctors orders and the girl would not even call the doctor to resolve. She told me if I wanted to try to call the doctor I would have to go back outside . All on no food for going on 13 hours . Huh ? You call this patient service ? read more

they put a sign on door and say they are closed even though hours say open. wouldn't give me a 50 cent cup without prescription even though they knew doctor was sending. have me sit in office for long time to get a cup when I came back and would not give any estimate of how long it would take until I pryed it out of them. these people don't care about customer service. read more

I want to increase their stars but again.... This place is so terrible. The poor elderly who just put up with some of these clowns unprofessional attitude and negativity. Do you think our elders or anyone needing a blood test really need to wait in standing, and social distancing maybe even in the hot sun outside the door, for a receptionist to come out to just acknowledge you and it take 15-20 minutes? So sad to see how people who know that their job is to work with people, talk nicely and merely smile with your eyes above your mask - act really ornery (maybe not all but some in particular, and you know who you are in your white jackets). What they need to do is calm the fears of many who need to take a blood test that might be telling them they have type of blood cancer, Covid, a deficiency in certain vitamins that cause other illnesses, etc. Patients are already caught off guard, scared, don't know what to expect (esp with every businesses variety of COVID rules) and mostly worried about what their results will reveal. They don't need misleading and confusing signage, take a number stands that have no simple directions, 2 chairs to sit on, long and grueling waits especially for the elders who look they are so defeated by this businesses' service.... so appalling for those who are working here as untrained and/or unappreciative health care workers to act like this. Find another job if you don't like your own and don't know how to smile. Let someone else work. read more

I don't understand why a reservation system is not institutionalized. Everytime I need to get labs done, I feel like I need to arrive one hour before opening otherwise the queue is already snaking around the building. Why encourage people to "gather" during a pandemic? read more

I usually go to Clinical Labs, but thought it would be a good idea to come to the Hawaii Kai Diagnostic Labs location since I live nearby. I went in at 8:30 and waited for an hour before even being greeted, only to find out that they didn't have my paper work. I understand that things happen, but the lady at the front was rude and kept sighing as if I was inconveniencing her. Clinical Labs is much more sanitary and quick. I'd rather drive to Kaimuki than to come back here. read more

The PARKING - Enter on Kilauea Ave (before YMCA). You'll drive down a long alley and will force you to turn right. Or you may enter right after the Waialae off ramp from Kalanianaole Hwy. Note - some stalls in the parking lot are designated with shops or times so park carefully. The PROCESS - when you enter, grab a number. Have your ID and insurance card ready. They will make a copy of it. On any given day, there are 2-3 workers and things move fairly at a good pace. I like going super early to avoid the long waits. read more

Wow! Mahealani was awesome! I have veins that are referred to as "hard to poke" or " hard to stick" because they're small and move around, but Mahealani said that they were good! I've never been told that before! And sure enough, it was a painless poke! No jiggling or poking me in three other places! Very impressed! Applause to Mahealani for her expertise and friendliness! read more

I needed to receive a routine blood test on a Saturday and was anxious to head over to Diagnostic Laboratory Services - Kahala as fast as I could before they closed. Thankfully the small and often crowded parking lot along Kalanianaole Hwy. that houses other stores like Petland, had multiple open stalls, and I was able to snag a parking space easily. I rushed in just at 11:30, whew -I made it before closing! The place was empty and the front desk worker asked for my ID and insurance card promptly. I waited all of 5 minutes before being seen by a nurse. Yay for no long lines! I must have seemed nervous with my fidgeting and sweaty palms (I hate needles!). However, the nurse was so kind and immediately made me feel comfortable talking story and making jokes and before I knew it, the pain (or lack thereof) was over! Pros: -Clean and sterile environment -Friendly and professional staff (thank you to the nurse that made me feel so at ease!) -The entire process is fast and efficient Cons: -None at this time :) *Hours of Operation: Mon-Fri: 6:00AM-4:00PM Sat: 6:00AM-12:00 PM read more

Located next to petland in Kahala. The service was polite, helpful and fast. The phlebotomist was pretty good, one stick and relatively painless. Faclities are clean. Lots of parking in the lot as well. read more

Located by Kahala Mall, behind Assagio Ristorante, next to Great Harvest Bakery and Petland. The staff are friendly and give instructions clearly. Parking can be a challenge, bur the wait isn't long. You're in and out quickly! read more

I had to go here to take a drug test recently and I can say that this was one of the better Disgnostic Laboratory locations that I have ever been to. Location was super close to my house - located right next to Petland in Kahala with ample parking in front. They are open from 6am, so it was really convenient for me to go before work and still get to work on time. It was really busy, even though I went really early in the morning but the line moved fast and they were able to take me within 20 minutes of arriving. The facility is really clean and nice and the staff is just as amazing. They are really nitpicky in everything that they do and you know that they are truly doing their job well. I highly recommend this location to anyone that needs blood or urine work done. read more

Went in to get blood taken but hate needles. The nurse (Rochelle) was so sweet. When I felt lightheaded she got me an ice pack and found me a room to lie down. Very appreciative of the added TLC! read more

Great courteous staff that will usually get you on the first stick (if seasoned). Absolutely no wait times during the afternoon hours but plan to wait if you go in the morning. This is typical in most situations since doctors order fasting blood tests and everyone wants to get this done b4 eating breakfast. They are located right next to petland in kahala with lots of parking. Their facility is clean and staff practice hand hygiene according to CDC guidelines which is awesome read more

I have to do a blood test every 6 months for the past 30 years, and bruises very easily with regular needles (always). I have very fair skin, the bruise will stay on my arm for at least 1 week. I will always request butterfly needles. As usual, I have requested butterfly needle this time to Fumie. She was not happy and keeps arguing that she never heard about being bruised from the regular needle. I didn't want to argue with her and kept quiet, but she keeps "lecturing" me on the sizes of the needles. The experience was not pleasant with her rude attitude. Fumie might know the needles, but I know my body better than her. Totally disappointed with the services. read more

Arrived at 7:30 on Thursday morning and still waiting 45 minutes later for my number to be called.

Fumie at Kahala DLS is the best!!! She looked at one arm, saw a vein, poked it and got it! Amazing!!! Everyone has had to inject me several times before finding the right vein to draw the blood! She is awesome!!!! Thank you Fumie! read more

Love that they open at 5am, so that I can get my blood drawn, and walk to starbucks, all before heading to work. The employees are always so happy (even though the sun is not even up). Great efficient service at this location! read more

Shout out to all the crew there, but especially Aaron (i think that was his name) for being the most polite, cheerful, thorough and least painful blood drawer ever! read more

I was dreading my blood test for two weeks until I came here. Usually hate needles but that was an incredibly smooth and painless process. The nurse I got was really nice and knew what to do to stop me from thinking about it. read more

I came here to take my daughter to get some blood work done. Twice once when she just turned one and then again at two years old. Since she's a little baby they just prick her finger and collect blood into a tube. First experience was great, I got in and out within 10 mins. This time around a male wanted to collect blood on my daughter. I can only assume he was new. No problem, they have to learn some where right? He was nice so I was debating on this review actually. But the amount of time and how much my daughter cried broke my heart. It took him so long to collect the blood. And it was so messy! It went all over my legs, her hands, his hands! Her sweater and I swear till this day I can't even get all that blood off her sweater no matter how many times I washed it. To top it off he dropped the fricken tube of blood he took forever to collect and they had to redo it. Which made my poor daughter cry even longer. And got two sore fingers. Lesson learned, I'll never allow someone NEW to ever touch my baby. read more

First time coming here and they are very quick and friendly. Walked in and they immediately greeted us and helped us with the forms. Got us all ready to get some samples. They are very professional and nice. Would come here again. read more

Wow! What an unexpectedly amazing visit to have blood work! The staff who took my sample Ms B. did a fantastic job today. My veins are quite small and I dislike getting tests done because I'm always left with pain a sore arm and worst a large purple bruise but Ms B was amazing. The best. All the staff was professional and the lab and office fine so this review is more for their superstar. Everyone should be so lucky to get her. Great experience I'll be back read more

I like this location because they have great service. Whenever I went to get lab tests done, I hardly ever had to wait. They are quick and efficient. Parking is available in the same parking lot as Petland. The interior is clean and air-conditioned. Diagnostic Laboratory also opens early, which is a plus. read more

I arrived here around 10:30 waited for an good hour & half. I don't understand why it takes so long to draw blood it such a simple procedure. But at least they didn't miss my vein & they do wash their hands before they see you. read more

These two stars are really for Zack (sp) because he was very friendly, helpful, skillful, and caring the past times I been to this location. With my health I frequently need lab work. This location used to be really good. They used to be really friendly, efficient, and skilled. That has long since changed. Wait times are almost always forever - sometimes it seems like only one tech is taking customers. I hear all the techs that used to work here have since transferred to other locations. I wish I knew what location. read more

Lucked out Friday AM and got Fumie to do my blood draw. Fabulous. Hardly felt the needle.