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    Dhruv Nikhita MD

    3.5 (2 reviews)

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    Suntree Endocrinology - Dr. Pipek

    Suntree Endocrinology

    1.5(2 reviews)
    6.4 mi

    I have not been seen by Dr. Pipek, so I cannot speak to the quality of his medical care. However,…read moremy experience attempting to establish care as a new patient raised significant concerns about the administrative side of the practice. I called the office shortly before closing to ask about the new patient process. After waiting on hold, my call was answered but disconnected while I was introducing myself and explaining that I was a new patient. I called back immediately and remained on hold until the call was routed to the after-hours answering service, who took a message. I then downloaded the new patient paperwork from the website and completed the forms, but the email address listed on the website for submission returned my email as undeliverable on multiple attempts. Based on these interactions, I was unable to establish contact or submit new patient paperwork. While Dr. Pipek may be an excellent physician, my experience with the new patient intake process and front office communication left me with no confidence that I could rely on the administrative staff to provide the level of communication, record handling, and coordination that I expect from a medical provider. These administrative functions are a critical part of patient care.

    To start - we love Dr. Pipek. The staff ONCE you get them on the phone and/or you are in the office…read moreare very nice and one of the things we really love is there is minimal wait time once you arrive at the office. The ISSUE is this - they have got to have one of THE worst office managers on the planet! They have issues managing their data; we've gone into his office several times and had Dr. Pipek tell us he doesn't have the data from another office, lab, procedure, etc. I mean if it happened once, maybe twice I would say it could be the fault of the other office/lab, etc - however, this has happened multiple times! We've called several times and been on the phone upwards of 20 + minutes trying to get someone to answer the phone and finally just hung up. We've had to call multiple times to have orders faxed over to different labs and offices to have work done, etc. and that rarely happens - we've either had to have the lab/offices contact Dr Pipek's office to get the info. This is just not very professional. I mean it's one thing when the doctor is awesome - but whoever is managing the administration part of his practice is HORRIBLE and makes the experience painful! Additionally, I did call twice to get the office manager on the phone and have yet to have any luck with that endeavor.

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    Dhruv Nikhita MD - endocrinologists - Updated May 2026

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