Horrible customer service at the front desk. The front desk person wasn't just rude, she was arrogant-rude. When I arrived at the office, she was yelling at a customer couple at the front desk. Her interaction with me was negative too. So, I took my business somewhere else. I cannot believe they hired someone like that to represent them. Piss poor management is the only explanation. read more

Seriously lacking professionalism and customer service! Continues to leave parcels outside an unlocked entryway for thieves! Dude is going to be looking for another job! read more

DHL imposed a 400% import tax on my goods arriving from the UK. DHL refused to deliver my oil filter until the 400% import tax it's paid. DHL refused to return the goods to sender unless sender pays a second so called fright tax. I have attempted to find out whom the 400% import tax money is going to however no response. DHL has robbed me of my goods. I will never use DHL in the future. DHL does not care if the parcel recipients receive their package. DHL has horrible customer service. The sender tried to speak to DHL about the import tax and no response about where or whom the so called import tax money is going. DHL is a is a disappointment to the parcel delivery industry. This is my experience with DHL parcel delivery sad company, incompetent company Since when do the parcel delivery companies become tax collectors? ?? read more

This service is discriminatory and it's nonsense supposed customer care is faulty and has no structure and lie about the delivery time and date! Rate this a No Star, lost a business opportunity because of it don't give a dam workers especially the drivers and the customer service agents are rude and very disrespectful! read more

Great service, international shipping, employees were patient and helpful, better priced than others, delivered on time and directly to the recipients! read more

Great international service. Would recommend. Quickest way to get your stuff around the world read more

The worst I mean horrible!!!!! They take no pride in there job. No customer service skills at all! Treat your packages like trash, when not losing them!! Today's event. A package of glass shipped internationally to me. Driver pulled into my driveway, next to my car, and retrieved the box from the truck. Carried it over to my porch and dropped it. There's a F-ING bench on the porch with a note asking to place the box on the bench. Driver just looked at the note, then dropped the box on the ground. Security cams catch all. (And perfume isn't a get out of showering free card, especially for a woman!) read more

The worst I mean horrible!!!!! They take no pride in there job. No customer service skills at all! Treat your packages like trash!! I've witnessed many of there drivers kick, throw and even stomp on customers packages. I will never use them for any of my shipping needs. read more

It seems that every time DHL is involved (such as parcel select or smart post) items are lost...or severely delayed! They offer no resources to trace or follow up on packages in their possession for multiple weeks. Packages can just vanish, with no reasoning or explanation! How is this horribly run company still in business?!!??? Avoid DHL at all cost! I would give ZERO stars if I could..as would most Yelpers, so it seems. See screen shot below. Today is November 5th! read more

DHL Express - Again, today is November 5th!...Still no sign of movement since! - Shipping Centers Near Me

i don't know what happened to this company before they on time delivering my packages. but this time delayed 3 business days for the excuse already left the main hub. the second attempt the excuse was not a good address, how they can say that if they been delivering packages to my address for years & years. i guess the driver is being lazy or playing stupid/dumb. they know my tel. they could at least call me to verify. read more

Very poor time management for delivery. I expected my item to deliver last december 19, 2019 until now december 23, 2019 they didn't deliver. Wasted my $40 cost of shipping. read more

This plus sucks customer service is rude and unhelpful delivery was already 3 days past guaranteed delivery date package said signature required so I had some one watch my house all day to make sure someone was their to sign for it waited all day it was getting close to 8pm when I received a message stating delivery was unable to to be delivered due to nobody answering the door to sign checked my cameras sure enough nobody ever came so I'm guessing I had the only delivery out my way and they were behind and just lied and said they tried to deliver so they wouldn't have to actually deliver it and they could go home...complete bs use a more reliable and responsible shipping company UPS or FedEx called in to complain about their driver lying they said nothing they could do and we're extremely rude ill never be using this company or buying product shipped through this company read more

Not delivery in the time.and they gave our package to another one it was very important documents Don't use Dhl the USPS better and cheaper

Is there a zero star rating? DHL lost my package. No resolutions were offered and their claim process seems to have no direction and follow up. Do not use them. Documents were lost. read more

Terrible. Their deliver time is very inconvenient, M-F,8-5. a regular person would never be able to sign for the package during this time window, and don't have the option to change to time window, at least i couldn't. So after finding out the shipping window, I played along and changed the address to my work place so i can sign for it during that tiny shipping window they can offer. But they still delivered it to the original address, which is my house that i wasn't at during the window, even though i changed the address the day before. So i called them to make sure they deliver it to the right address next day. They still failed to do that .So i called them again and they said they just got the update of the change of address and is redirecting, and the tracking is unavailable so they don't know when it could be delivered. Latest time being midnight.Terrible. The customer service sounds like they don't know anything and reads off a guideline book. Seems like there is a huge problem with their communication system. Never use DHL read more

If I could give you guys 000 star I would. I was expecting a delivery on a certain day and I waited all day tracking the package. When I received the notification of the delivery I ran to the front door where the was no package. In the confirmation email they said the package was delivered to a PEDRO GARCIA whom I DO NOT know nor lives in my building. Then they are being extremely unhelpful with resolving this issue. I would never use DHL services again. read more

Address changed! No longer at this location! Please update your address. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN SHIPPING. There is only one lady in the front desk, and I have been waiting for 30 minutes to pick up a simple address. Still waiting as I am writing this review... read more

Is there a zero star rating? DHL lost my package and its not the first time plus if you do not pay for insurance in your package they recover only what you pay for the shipping No resolutions found they blame the driver claim process seems to have no direction and follow up. Do not use them. read more

I always use DHL for international shipping but the people at this DHL are so incompetent. The women at the from when I came in literally said she would go in back to look for my package and I could see her standing in the back talking and laughing. If I could give the employees here negative stars I would. read more

I don't want to give them a star (but that's the only way I can post a review..) because they lost our package and have not been much help. I tracked our package online for about a week, it was last sent to and ARRIVED at their facility THERE yet they say they can't locate it?? read more

This has got to be some kind of joke, especially with the amount of people complaining of this establishment, let alone DHL, let further alone for the exact same reason of false attempts and lies, and apparently DHL nor the management at this office does absolutely nothing for this long? If only where was a negative stars option. As much as i don't want to completely blame DHL as an entire company, it essentially roots down to them. I had a package scheduled for Friday by end of day, and i needed to sign for it so i had no other choice but to cancel plans for a Friday and wait for the package. This was a pretty important package so i really had no choice. Nothing until 7 PM, i look out my window and see a dhl van slowly pass by with no stop, i saw the driver look at my house as he creeped by. i assumed that he would make the round at the end of the street, but as soon as i walk outside to see where the van headed, I get a notification of a delivery attempt and that the "recipient was not home". I have cameras that are able to see the street, so i rewind to see what i saw with my own eyes that he didn't step one foot out of his van. If I had requested a signature release, then what? "Delivered" status and the guy kept it all for himself with nothing to be said. A courier/delivery service is not a clown job, DHL. Stop having yours look like one, and listen to feedback and complaints, and fire whoever the hell is working at this establishment. An investment in your workers will help your company in the long run. And consider delivering weekends, or at least for the people who get screwed over for this kind of crap. read more

I had one of the worst customer service experiences with DHL. First off, they left the "sorry we missed you" note in a flower pot instead of a visible area like the door. Such an inconvenient place. So I followed the directions to call the number, but no one answered. Therefore, I was forced to drive to the center to see if I can pick it up. There, we were met with a know-it-all, passive aggressive woman who basically treated us like everything we said was wrong, saying that it was the weather that put the notice in the pot twice. I guess the wind has good aim. And she proceeded to tell us how we called the wrong number, the number that we were instructed to call on the back. So overall, not happy. read more

I walk into their lobby today to send a package. When I get there I ask the older man behind the counter if he could fill out my DHL forms for me because I had a sprained finger on my writing hand. This man gave me such a bad look and said no he couldn't. I walked out the door and went down to the UPS facility and filled out their forms on their PC. The shipping cost to send my package was going to be around $55, you'd think for that kind of money they could hire a better trained employee. I wonder if I have a ADA claim against DHL? LOL read more

Fast Service! DHL delivered my package the next day. I just placed my order the day before. The driver called saying they at my front door. I did not hear the bell or knock but the driver was there waiting with a smile. Glad they went above and beyond to get my needed package to me. DHL will be my first choice for my delivery needs for all my future orders. read more

I walked in not knowing what to expect in view of poor reviews. I was met by Nick Figueroa and cannot say enough about how he helped with my mailing issues. Thank you Nick for your Much Appreciated assistance! read more

Worst company ever. Sent package in July to Cancun. They delivered it to the wrong place and will not give me refund. They said they were sending it back to me it's 9/1 and still haven't received it. If I could give them -5 stars I would. Don't waste your time with this company. Totally sucks. read more

If I could give negative stars, I would. Worst delivery ever. Driver claims to have attempted delivery and "left notice on my door". No notice on my door and I've been home all day. Call to get explanation (because we all know that gets shit resolved) updated their database with info on how to gain entry into my gated community. Gate code or Code/# to dial from call box and what street to enter off of.. Day two comes around, family member waiting in garage for package.. Another msg claiming "We attempted to deliver, but nobody was home" WTF? Phone never rang, no yellow truck ever turned into our street.. These guys are a fucking joke. Avoid like a plague. read more

I don't even wanna give these ppl a star! Last week my package was supposed to be here Monday. They failed to bring it because they didn't have room in their truck. This was a signature required package so I have to wait for them at my house. The next day it didn't show up either. I call and they tell me the driver didn't have time. Are u kidding me?!? It should of been here first thing! I had to call and complain and yell at ppl for them to bring me my package. Now this week another package I have paid $250 to get delivered to me was supposed to be here Monday. Never showed up. Tuesday not herrrereee even though I get texts everyday that it will be delivered ..... Wednesday I call customer service. They say it's on the truck (which means nothing to me since my deliveries have been on the truck before and wasn't delivered .) I wait the driver comes here with a tiny portion of my delivery. Driver told us Friday and Wednesday he saw the boxes and don't why why they haven't been delivered. Now Thursday 4 days late I call to make sure it'll be here and they have the nerve to tell me it was never here. Yup! Called me a liar by saying he talked to that driver and the driver never told me there was a package here !!!! Unreal! In fucking reallllll! So pissed I don't think I have ever been so mad in my life. This delivery is for my business. I have orders waiting for these items who I am sure would like to receive them before Christmas! So appalled by this Dhl! I feel helpless and just so mad. Broke my phone because of this which makes me even more upset . $750 packages .... 2 in a row . Cannot believe how horrible this experience has been! read more

I was supposed to receive a package today before 5pm. I paid an excessive amount for shipping and handling. Case in point. The piece DHL was supposed to deliver was a mechanical piece necessary to complete a project I've been working on for two years and am supposed to present to my board on Sunday. DHL never showed up. I called the call center and was told it would be delivered Monday. Needless to say, I will be reprimanded and written up for failure to complete my job, costing me money. I am disgusted with this service. People's lively hoods depend on your job. The woman at the call service even refused to refund my money. Money I paid for today's delivery. This is a shame. If you can at all avoid it, I'd ask you to be weary of this terrible service. Also if anyone is in need of a mechanical engineer let me know as it seems I may be looking for a new job as a result of my missing materials. Thanks DHL. read more

DHL Express is the worst company in providing delivery services. I recently purchased an item from a homeopathic website. It was a great product and "seemed" like a great price. There were shipping and handling fees associated with the product's website. After taxes and shipping, the item was supposed to cost me $28. Well, that was very untrue. By the time DHL delivered me the product, they charged me an additional $18. That means the total I had spent on a product that was valued at $20, I ended paying $46 total!!! What a rip-off!! Thanks DHL for doubling the cost of my purchase! read more

I paid extra to get my $11 package on time for a graduation. I paid a lot. DHL tried to deliver during typical work hours, between 11 and 12: 30. Of course there was no one here to sign for the package. I was asked to call which I did. I was informed that they don't deliver on weekends, when most people are home, or on holidays. On the slip left at the door there is a place to sign authorizing DHL to leave the parcel on the porch. I was willing to risk it, but was told that since the sender specified that the package had to be signed for they would not do that. I was also told that they would not give me a window of time for the delivery, making it necessary for me to miss a whole day of work. There was no way I could get my package in time for it to be of any use to me. As the receiver of the package I hit one roadblock after another. On a scale of one to ten, ten being best, I would give DHL Express a minus 10. read more