Cam was very professional and accommodating. Making our move that much easier thank you​read more

Great personalities, but the overall experience cost me far more than the move itself. I want to…read morestart with the positives, because the team truly did have bright spots: The good: * The movers had great attitudes, especially considering they were working the day before Thanksgiving. * They were personable, respectful, and easy to talk to throughout the day. * They arrived on time. * Their pricing was very competitive with no hidden fees. Unfortunately, the positives ended up being overshadowed by several major issues that turned the move into a stressful, expensive experience for me. The concerns: * Truck Size Misrepresentation: I was told they had a 26 ft box truck. This was a major selling point b/c I knew for sure I needed at least a 20ft truck based on my previous move. They arrived with a much smaller truck, despite me providing videos of my 2 bed/2 bath apartment, office space, patio items, and mentioning 30 boxes in the garage. Because of the smaller truck, the move required two trips and took significantly longer than planned. * No Proper Wrapping Materials: They assured me in advance that they had supplies to wrap items. This was not the case. As a result, my $2,200 couch, that is not even a year old, now has a hole in the upholstery that requires professional repair. * Damaged Items: * Multiple items, clearly marked fragile, were found upside down or on their sides. Picture frames and casserole dishes from my late mother were broken. * My TV console was damaged to the point that the top is detached from the base and cannot be repaired because of how it broke. * My floor lamp somehow became separated from its cord and can no longer be plugged in. * Bed Damage & Safety Issue:The screws to my toddler's bed were misplaced. I had to step away briefly, and when I returned, the movers had already left. The bed was left partially assembled with pieces sticking out--one of which fell on my toddler. I now have to replace the entire bed.My own bed was also left improperly assembled; screws weren't attached to the base, and the area under the mattress was in disarray despite appearing complete at first glance. * No Follow-Through on Compensation:On 11/29, I was asked to send details of all damaged items so they could either replace them or reimburse me. I promptly sent the repair estimate for my couch and the costs of the bed, lamp, and console. As of now, I have not been compensated for any of it. * Incomplete Junk Removal & Poor Communication:They agreed to return Friday to pick up a few items they were supposed to junk and a few items that were left behind. That didn't happen.Instead, someone was sent to my old place on Sunday without communicating with me. I had to rearrange my schedule to meet another day.When that day came, only one person arrived for a job that required two people. I was told they would return but never heard back, and I eventually had to hire another company to complete the job, costing me an additional $311. Bottom line:If I were hiring based on personality alone, absolutely--they were kind and respectful. But moves require more than good attitudes. Between the damage, the lack of supplies, the miscommunication, and the out-of-pocket expenses I've had to cover afterward, this ended up costing me far more than what I paid for the move itself. Unfortunately, I cannot recommend this company. Update! It's been over a month and still no follow through on reimbursing me for damages. As I continued to unpack I found another hole in my couch and one of the seats on my patio chairs was caved in.

I sent them a message last minute saying I needed a huge entertainment center hauled off in a few…read morehours and they responded immediately AND fit me in. Thank you SO much. You took a weight off my shoulders.

Once I placed a quote request, Minerva Site Services (Sharla) was quick to respond and offered the…read moremost competitive quote. I was extremely pleased with the communication before, during, and after the haul away. Both individuals who picked up my old furniture were very professional and I highly recommend this company for your haul away needs! Thanks again for making the process so easy!

Outstanding from the first call to the pick up. Actual personal telephone conversation and…read morecourteous and professional pick up person. I hightly recommend this company for pick up of large items, especially for the elderly. P Scheduling, payment, pickup was all very delightful process.

I was very pleased with Load up. First their simple quick quote helped me get the task done sooner…read morewithout needed to do a lot of upfront research. The next thing was how quickly I was able to engage their services. I contacted them Saturday evening and was able to schedule pickup service for noon the following day. They gave me a window which is pretty standard, but what wasn't standard was for the person assigned to my pickup to call me directly and inquire "what time precisely did I prefer?" That was an unexpected bonus. I didn't realize that I should've listed the box spring as well and I hadn't time to disassemble the frame. These extra costs were very reasonable and handled with a single phone call. Easy peasy ;-)

Outstanding customer service, quality and value!!!…read more At first, I was a bit curious by the name of the company however, when I submitted my requests via Yelp, they were the second company out of four that were selected and when it finally came to costs and timing of the pick-up, they were far more flexible in both cases. Costs were far more competitive for the job and so was the timing. When I received other quotes, theses other companies were telling me they had a minimum of $150.00 for any job and all I can say is I was happy to say no to them. I would absolutely recommend this company to anyone, and I will certainly hire them again for all small and big jobs!! The fact they are veteran owned and are willing to work on 24/7 schedule makes this company and outstanding fit for me.

Was there when I needed a quick move of equipment to storage. And from one residence to another…read more Very reliable and professional.

Great experience. Excellent communication. The guys showed on time and were able to haul off an old…read morepiano for us. At the last minute we asked if they could also take a couch off too. They happily hauled everything away. Couldn't be happier!

From the owner: Making the haul off proceed simple and easy for my customers.read more

Really great service pricing was flexible and also best customer service I have seen in the junk…read moreremoval industry really highly recommend them

From the owner: At Prime Junk Removal and Rentals, we provide fast, reliable junk removal services for homes,…read morebusinesses, and construction sites. Whether you need old furniture, appliances, debris, or unwanted items hauled away — we handle the heavy lifting so you don’t have to. We also offer trailer and skid steer rentals for cleanup and small projects. Serving the Dallas area with honest pricing and top-quality service.