I have a car there they don't help for nothing. I can't even get in that car half the time when I…read morefirst drove off a lot with that car it broke down and smell like it was catching fire. I gave them the benefit of the doubt these people are very rude. Very unprofessional. Do not recommend going here at all.

WARNING: Do NOT buy from Brothers Motors…read more This dealership is fraudulent and preys on customers. They scammed me by offering a "special deal" with a deferred down payment. I paid $2,000 upfront, with a $500 balance due in two weeks. Here's what happened: They knowingly sold me a car with a bad battery, which caused me to miss work. Because of that, I didn't have the $500 in time. I reached out, but they ignored my messages. Instead, they used the missed payment as an excuse to repossess the car. Even after I explained that the battery issue was their fault, the owner's son Eddie still went through with the repo. It's clear this was a setup from the start: they got my $2,000, took the car back, and left me with nothing. Don't fall for their scam. Brothers Motors will take your money, repossess your car, and ruin you financially. Stay far away.

A fantastic, family run establishment. Friendly staff and wonderful cars. Never seen an issue with…read morethe vehicles sold here. Stop by K1 Auto before looking anywhere else to save time...cause you're gonna leave with a car! 10/10 great business

I totally agree with Kathryn B. and wish I had taken heed to her advice. I purchased a 2016 Chevy…read moreCruze from this man in July for my teenage daughter and originally wrote a review about having to spend almost $4000 for a car in addition to $7000 I paid for the car. Only to be fed BS about me taking the car to Firestone and how they are only trying to gouge me out of money and to bring it back to him and he would take care of the issues. My wife wanted to give him the benefit and took the car back to him and spent 3 hours at his dealership while he "fixed" the issues. He begged me to remove the negative review because it was hurting his business, so I reluctantly did since the engine codes were no longer coming on for a few weeks. I took the car to the Chevy dealership down from his lot for an oil change and decided to have them do a full diagnostic only to find that EVERYTHING Firestone said the vehicle needed (except tires) is wrong with this vehicle and that K1's idea of "fixing" the issues was that of a shade tree mechanic with little to no actual certifications. So instead of being out of almost $11,000 total for a "cash car" I am only out of about $9,800. I would definitely look elsewhere or at least ask to have a full diagnostic done before doing business with K1. Taking advantage of honest people not wanting to or not having the ability to spend a lot of money is what I find is this guy's specialty. If I wanted to spend almost $10,000 on a vehicle, I could have gone to real car lot and had it financed.

I bought a car here a couple months ago for around 8k, plus the salesman, a gray haired man in…read moreshorts advised me that due to the mileage on the 2008 Toyota, to also buy this extended warranty he highly "recommended", which would give me another 50,000 mile coverage for the whole drive train. When I say recommended, I mean pushed on us. My son had the car for about 50 days when he was driving home on the freeway at night. The car completely lost power. As in, it just quit. On the freeway. In the fast lane. He had to fight it to get it out of the lane of traffic into the emergency lane and not wreck. We had it towed to our family mechanic (Caliber Auto Care) who had never dealt with the warranty company before. This is how it started, our mechanic put a camera into the engine and discovered a HOLE in the engine, which was absolutely dry of any oil. As in dry for so long there is no way it wasn't like that when we bought it, and this is what our mechanic said. No way it was my son's fault. This 2008 Toyota had had an ENGINE recall that was never fixed. Hertel sold us a car with an ENGINE RECALL and didn't say a word about it so that WE could address it. That year's model Toyota had a manufacturer defect that caused the rubber seals to allow all the oil to leak out and cause... A rod to break off and puncture the engine. It threw a rod. Now this warranty company immediately requested we pay for the mechanic to drop the oil pan ($600). So we did. They finally sent an adjuster, who asked us to authorize and pay for the bottom oil pan to be dropped. Our mechanic explained that we didn't need to do that for him to see the hole, with the camera. The mechanic said he would never need to drop the bottom oil pan and that it was apparently the warrant company's way of chipping away at the cost and push it off onto us. Now we called Hertel and told them what had happened. They sold us a complete LEMON, and on top of that talked us into buying an extended warranty from a company with shady tactics. We were never told by the salesman that there was a cap on repair costs, only that they would cover the whole drive train for another 50k miles. Now, Hertel has just left us hanging with what amounted to an $11k (warranty and TTL) paper weight. That could have gotten my son in a bad car wreck. Do not trust this dealership. Most certainly do not buy the extended warranty plan they are PUSHING on you. They prey on working people here.

Every car has been perfect Service great would recommend to…read moreall Craig is most accommodating

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

This is the second time I've taken my car in for service and they forgot it. This time around it's…read morebeen over 5 hours for an oil change. I spoke with three people who couldn't find it, the fourth finally did and said they need 30 more minutes. So it was never started I'm guessing? None of the reps are on the same page, first I was told I couldn't make an appointment then another person booked one for us stating "30 minutes." What on earth is going on with your management? Apparently there is a recall that I was never notified of. Although they can't tell me what the recall was. Update: After speaking with Braxton I will give them one more try.

Bought a new/used Chevrolet Silverado from Lone Star for cash, have waited for two months and still…read morehave not received the title and now have filed a complaint with the authorities, every week for the last month I have been told it is coming and still nothing, do not buy from this dealer unless you want a big headache!!! a very unhappy customer

This dealership is extremely predatory. I'm going to be honest and bite the bullet as far as me not…read morethinking clearly due be being excited and walking off of a car dealership without any paperwork other than a buyers receipt. That being said this was my first auto loan and I walked in there with all honesty, as far as how much I had down. They offered me a 2020 Volkswagen Tiguan and I had expressed my situation to a young lady, Alyssa and the older Middle Eastern man Tariq Elfauri. I drove off the lot in that vehicle on August 28th, and on October 20 2025 it was repossessed from my job. I was told at the dealership that they were going to give me a month to make my car payment. They claimed and never got it, the date was repossessed I made an additional payment of 480 and they still refused to reinstate my loan. Tariq also HIT MY CREDIT REPORT WITH THE REPOSSESSED and I've heard from "Deontye" that he basically blacklisted me from getting another car with anyone else. The day that I was able to go to the dealership and get my things out of the car a man introduced himself as Deontye and claimed he was helping me get my car back.. it's now December 15 and that has not been the case. I'm obviously going to get a lawyer involved. Watch out. This entire thing was a whole scam. Im sure they are all in on it. I'm very embarrassed and upset but I wanted to share so no one else falls for this crap. I heard from Deontye there's 20 REPOSSESSION cars right now and some other lady came up there crying about her car being repo'ed. If you're already in a hard spot.. don't trust them. And I'm going to say it because it was told to ME that they prey on POC. Do not fucking get a car through them!!!

Ty at texas giants Automotive sold me a car that is a lemon. From the first week after I bought it,…read morethe transmission started acting up. Took it back numerous times for the same problem and kept being told by Ty that he would "take care of me". He stalled time by giving me a warranty that would not cover the repairs needed. Upon contacting him again he told me he was done with me. I asked for the owner's name so I could talk to him, but for some reason was refused an answer. I have sent emails requesting the owner contact me and have not heard from them. Just saying...something is not right...something shady is going on...why doesn't the owner contact me??? BEWARE.

Worked closely with Tyler who is the nicest person I have brought a car from in my 30 years of…read moredriving. He was most professional and honest when I brought a beautiful MB CLK550 from him. Car got shipped to NJ but he was great in helping me with getting me setup with the paperwork, and was patient with me finding a transporter. Even though he is in Texas and is on opposite side of the country it was well worth buying this gorgeous MB which was greatly cared for. Happy I found them and was well worth the transport. Highly recommend Tyler and his company!

The staff at Grumpy Automotive provided excellent customer service. I am from Mississippi and…read moreneeded a diagnostic test to determine the issue with my vehicle. Not only did they perform the diagnostic, but they also fixed the problem promptly and professionally. I truly appreciate their outstanding service and willingness to help. I highly recommend Grumpy Automotive to anyone in need of reliable automotive repair services.

Be careful they will give you a price to work on your car and raise that price by lying saying…read moresomething else is wrong or needed.