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    DFW Auto Leader

    3.2 (6 reviews)
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    Bank of America Financial Center - Line out the door at 10am.

    Bank of America Financial Center

    (13 reviews)

    Far West

    I've avoided commercial banks for years. My wife and I had to open account here for "reasons" not…read morerelated to my credit union. It took two trips because I had forgotten to unfreeze our credit. On the second visit we were able to easily get an account opened. Mr Batteau patiently took an hour to help us. He even arranged for their Merrill Lynch rep to contact us. Avoid weekend and after work crowds by using their app and ATMs that seem to be everywhere.

    We had a very frustrating experience at this branch. The bankers not only failed to listen, but…read morethey also lacked basic customer service skills. Without even taking the time to review the account, we were immediately told that a power of attorney was required to add someone and remove someone from the account who is not the account holder and unable to physically come into a branch--with no effort to understand the situation, and no attempt to help besides telling us our only option was to call customer service and have them send us paperwork to have notarized. To make matters worse, another employee chimed in to say they had to do the same thing, rather than actually reviewing our situation or offering any alternative solutions. It felt dismissive and unprofessional especially after being with Banknif America for over 30 years. Customer service should start with listening and taking the time to understand a customer's needs before giving direction. This experience did not reflect that at all.

    DFW Auto Leader - autoloanproviders - Updated May 2026

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