I WISH THERE WERE NEGATIVE STAR OPTIONS: In January of 2019, I sought out the services of the Brain…read moreBalance Center in Henderson, NV. I met with the owner, Susan DeVito. We were struggling with my 7-year old daughter, who was exhibiting severe social and behavioral problems and getting suspended from 1st grade on a consistent basis. Susan explained the science behind Brain Balance and touted her 30 years of experience in Child Development. In that consultation, she insured that our daughter would be working with professionals that had experience similar to hers. She also insured that her staff would be working directly with my daughter's teacher and the school's administration to develop a customized plan for her needs so that all of us could collectively be on the same page. Being that we were in an extremely vulnerable state, I felt like this might be a way to help our daughter. Boy, was I wrong.
The services at Brain Balance were absolutely nothing as they were described. The lessons that she attended at the center were a complete joke. The instructors are extremely young, clearly have no experience in child development. I don't see the point of touting your 30-years of child development experience if you have no intention of ever actually working with the kids yourself, but I found that this is a strategic part of her sales pitch.
The most critical reason for me working with Brain Balance was the work they said they were going to do with the school and her teacher. Danielle was the person in Susan's office that was supposed to be working with my Daughter's school. I was told that they would be reaching out to her school right away to begin setting up meetings. Two weeks later, my daughter had been suspended 2 more times. I called Danielle and begged her to please make this a priority. So, she called and coordinated a time to meet with my daughter's teacher. On the day of the meeting, Danielle did a "no-call/ no-show" on my daughter's teacher. And she still hadn't made any effort to reach out to the Principal, who she also assured me she would meet. When I asked Susan what was going on, she said that Danielle forgot about the appointment because she was busy. So, instead of actually making it all happen, all Susan did was call her teacher and have a pointless 20-minute conversation asking her questions that we had already covered in our initial consultation. It's about this time that I'm beginning to feel like I have been completely ripped off of my money.
TOTAL COST OF THE 18-MONTH PROGRAM: $10,900
FEE FOR INITIAL CONSULTATION: $295 (In addition to the $10,900)
PAYMENT TERMS: The entire program was to be paid, in full, within 6 months. As part of the 6-month payment option, they required $3,270 as a down payment, then she would charge 6 equal installments for the remaining balance.
SHE'S TRYING TO KEEP THE ENTIRE 6-MONTHS OF TUITION WHEN WE WERE ONLY THERE A MONTH AND A HALF: I cancelled after my daughter had attended 15 sessions because this was a colossal waste of time and money and I have been fighting a dispute to get my money back for over 6 months. (CAUTION: There's a reason they require so much up front!!!)
To provide a comparison for you, I have since moved my child over to a licensed psychiatrist who charges us $150 per month. There wasn't a down payment at all or any additional fees that could prevent us from seeking alternative methods for my child, should we find that she isn't the best fit for her, like we experienced at Brain Balance. The results have been astounding in a very short amount of time with the licensed professional. Trust me when I tell you, I know how vulnerable you are right now and how awful it is to be going through this with your child. This place will prey on those vulnerabilities. For your family...seek other alternatives. I wouldn't want anyone to experience what we have.