It's daily outages at this point. I use my hotspot more than their internet. I almost missed an…read moreexam because of their buns reliability.

I have been living at the Sheffield for 5 years and there is always a problem either the internet…read moreor TV. This past weekend has been the worst! My TV has been off for 4 days. Their support group is located overseas and they are useless.. I am about to throw the unit out the window right into Pavlov Media's lot. I do not recommend this service! I pay $100 every month for a shitty service and I don't have a choice. Actually this service is mainly the reason why I will most likely move out. Frustrated and pissed off!

Shit company, doesn't pay any heed to complaints, outrages are so frequent. Absolutely not…read morerecommended for anyone. Very inefficient.

Would have gone for less stars if I could. Terrible service. Intermittent outage. If you call them…read moreto report a problem, which every other apartment is facing in the building, they tell you that its a $100 charge for a tech visit. Plain and simple rip-off.

These people will straight up lie to make their sale. I went in a little over a year ago for a new…read morephone, I was paying 70 a month at the time. They told me that if I switched to a plan that was 130 a month I could get the phone for free and would be eligible for an upgrade every year. Well a year goes by, I go for an upgrade, and suddenly the rules have changed. It's not as simple as me getting an upgrade, there's some program and all these rules, plus I still owe over 300 for a the phone and would have to pay that off. I told her they told me the phone was free because I was upgrading my plan. She said, "Sorry that they told you that."

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This place is staffed with flippant, incompetent weirdos. I'm not sure that does much to…read moredifferentiate it from other cell phone stores, however. They all kind of suck. I discovered something useful: It is not necessary to deal with places like this. Instead, I'm buying refurbished phones online (ie from backmarket.com) and purchasing service from Mint and StraightTalk. If you want to torture yourself, visit a T-Mobile retail location. If you'd rather avoid incompetence and stress, check out the options I mentioned above.

i was helped to day by a man named estime' at the tmobile store on prospect. a wonderful young man…read morewho was very happy to help fix my phone. i am a t mobile customer for years and this is my first interaction with a tmobile store employee. this guy was great he deserves to be in management if he isnt already.. thank you very much estime'