They have horrible attitudes here, guy that works here in particular has horrible customer service. they told us we would wait 1 day for a new screen, we had to call them to get an update and didn't get the screen untill 4 days later. Just for the screen not to work and have to bring it back. Horrible overall experience would not recommend! read more

Wonderful to have this place to go to for help with my computer etc. Dave is so knowledgeable and helpful getting me back and running again!

Dropped a disaster of a phone device off and picked up in just a few days a beautifully repaired phone. Great service, good communication and affordable price! read more

my boyfriend had gotten his phone fixed here 3 times. he just got it fixed 4 days ago, and it got damaged again. went inside to see what they could do and when he asked how long it would be the man working said it would take about 4 hours. boyfriend politely asked for phone back, as we don't have time for that at the moment. he was not rude in the slightest. man working started getting upset at him saying " your calling me slow your being so impatient idk why your pissed" and so on. nobody was pissed, besides the worker because he simply wanted his phone back? the only response needed was "here's your phone back sir have a nice day" being extremely rude to repeat customers is not the way to run your business, but the way to lose a loyal customer. read more

Dave gave me great customer service on my PS5. I am grateful for Daves help. It was good to have Dave's help in fixing my pS5 port

Dave is the "Man" when it comes to fixing anything electronic. Dave is honest, professional, friendly, and most of all, reasonable priced. Shop local. Big brand stores can't hold a candle to The Device Drop. I'm extremely happy I went to this store, and you will be too. Be smart, shop "The Device Drop". That's all.... read more

Quick, easy, and a very fair price. Will be coming here if anything happens to my phone like a cracked screen that I just had done. Highly recommend this place if you need to fix any device. read more

Good but not great. Their fantastic reviews are a little misleading. They are pretty good at fixing devices......but if you already know how little the replacement glass costs(12-15$ Amazon), Device Dope is a slap in the face! The guy lies to my face about how expensive the tools are.....when I know for a fact they come FREE with the replacement glass, when you order online. Truth of the matter is every set comes with the tools you need to replace it. pshhhh, what an insult from a condescending punk kid. And contrary to previous reviews they do not offer deals for multiple devices. The guy acted like I was wasting his time for asking! Pros: They fix the screen to your device promptly. Cons: I felt rushed out of the store. I felt that my inquiries were unimportant. I felt like a number not a paying customer. I felt my intelligence was insulted. The two workers looked like junkies. I left feeling bad not excited about my device being fixed. 3 stars. read more

if I could give this shop less than one stars I would. I dropped off my IPhone X which had a faulty screen that became unusable. the quote was almost $500 from apple so the $200 quote from this shop sounded great and according to reviews the show was good right? wrong. After a month the screen without any cracks or being dropped glitched out and would not turn on. I went back to the shop because I assumed that the screen was just faulty. The tech told me that it was my fault and that there was no way it was his fault or a faulty screen and that he would have to charge me for a new screen again. So desperate to get my phone working I paid another $200 for a screen and bought a new otterbox case and screen protector to make sure that I wouldn't damage the screen again. Well here I am 2 months later with the same problem. no cracks, no scratches, no drops. just a broken screen. Onto the second problem with this shop. The first red flag I should have been concerned about walking in is that you get a $5 discount if you can show them that you wrote a 5 star review. This is highly unprofessional and possibly illegal to pay for reviews. The business is practically a scam and I would recommend any other shop or even a friend who thinks they can fix your device before coming here. read more

I should have done several reviews considering how many times Device Drop, Dave, has repaired my tablets and personal iPhone. He took the time to show me what and why his repairs were better than the standard repair hack suddenly popping up everywhere. Less expensive and more experience ... I will always go back. read more

I just picked up my iPad 4 today after having its glass replaced. When I broke it, I managed to sever the tiny connector that runs to the Home button; Dave discovered the issue only upon removing the broken glass, then went ahead and repaired that as well, including it in the original labor quote provided. Device Drop's pricing is definitely fair, totalling less than other repair shops but not so much cheaper as to cause worry about receiving shoddy replacement components. The only reason I went without my device for a week is because *MY* schedule prevented my returning any sooner - no loss of stars for that. Not hoping for additional shattered glass in the future, but if it happens I know where I'll go! read more

Service was very fast and friendly! I went in to get my iPhone 6s cracked screen fixed. Employee was knowledgeable and understood my worry for my home button being messed up because I have heard horror stories from my friends and assured me nothing would happen. Phone looks brand new and home button works! Will come here again if I need to read more

Had some computer problems. Another computer shop said they'd charge $45 for a "diagnostic" of the problem. Dave said, "if I can't fix it, I won't charge you." I went in, and he fixed it! And it cost me nearly the same as just the "diagnostic" would have at the other place. I'll definitely return for any future tech problems I have. read more

My MacBook Air had an encounter with a glass of Cabernet Sauvingon, and Device Drop did yeoman service trying to save it. They cleaned it up and prepared it for sale on eBay as salvage for a very reasonable price. Highly recommended! read more

I went to another repair shop before coming here and I wish I didn't! Dave was very knowledgable and he was able to repair my phone (TWICE!) due to the other shop's laziness. I highly recommend him to everyone and I would definitely come back here if I have any other issues with my phone or with my computer! :) Thanks again Dave! read more

Very quick service and reasonably priced. Dave is knowledgeable and will work with you on the price, the more devices you bring the better price you get. read more

Drove here immediately after having issues with the iGeek southgate location. I had the lcd display replaced monday morning at 14k pawn since the iGeek southgate location merged with it. Immediately after the screen change I the vibrate option on my phone stopped working and they refused to work on it or even look at it again without charging me a ton. So I was upset and drove past Device Drop and decided why not. Dave was polite and fast and told me the shotty screen installation blocked the vibration motor from working. He also fixed a couple other things on my phone and the best part about it was the price. It was half the price of the iGeek and the Metro detroit phone repair in Trenton. It was half the price, twice as fast, great customer service. I am all about it. read more

Knowledgeable, professional service with reasonable pricing. Took the time to explain where I would have probable future issues and provide easily implemented solutions- I would have no issue recommending this establishment. read more

Fast and fairly priced. Looks like they were moving into their new location, so the ascetics weren't much. He fixed my iPhone 6 screen in a short amount of time. I appreciated the screen protector. read more

Fast, good service, Nice People. What more could I ask for? Fixed iPhone 5s screen in 30 minutes read more

Previously in the past their service has been superb, however the last time I went there my laptop was returned in a very macabre state leaving me worried whether they actually fixed the issue. Also they were somehow able to uninstall the driver for my track pad even though my issue was hardware related. read more

So i dropped my Iphone and the screen cracked! Needless to say I was frusteraterd & mad because I can't breathe without my phone. Dave at "the device drop" repaired my phone perfectly in 21 minutes, it was amazing!! Great pricing too, I would of and have paid more before. Must see dave at The device drop if your phone is broke! read more

Dave and staff were efficient and very helpful! Would recommend doing business here! Had a old Toshiba and had to get a new one at a great cost read more

Don't ever go her for service! The guy in there is a complete ass hole! Fixed my Apple Watch a month ago and it's not working. No scratches or anything. It was put on wrong. He wouldn't do anything about it after spending $180.00 to get fixed! He was a complete douche bag! read more

I cracked the screen on my Samsung. Dave repaired it a couple of weeks ago. The price was right and the phone is working great! Took about 45 minutes. He is in the Gibraltar Trade Center. Get the coupon for free entry on Fridays otherwise they get you for $2. read more

I took my phone to Device Drop for repair based on the great reviews online and I am glad I did. Dave was very helpful, friendly and patient with my lack of technical knowledge. My phone was unrepairable due to a board failure. Dave was able to copy my precious pictures to DVD, which was my main concern. We will absolutely return to Device Drop for all future repairs. read more

Thank you Yelp for your help by sending me to the Device Drop for my IPhone repair. David was courteous ,knowledgeable and FAST!! As a limo driver besides the stretch,my IPhone is next in importance. After dropping it and shortly after driving over it I thought it was a goner. :( But thanks to the Device Drop it was repaired and back in the saddle within 40 minutes as promised!! Thank you Yelp and mostly a big'THANK YOU' to David and the Device Drop! Mike,Arrival Limousine. read more

Wow, what a great business! I dropped my phone off at closing yesterday and picked it up within 24 hours--and he had to order the parts! I couldn't ask for anything better than that. I came here after leaving another store and I'm so glad I did! He was professional and knowledgeable and the prices were fair. Please support this family business, service like this is very hard to come by! Highly recommended!!! read more