I was very disappointed with this studio. They did a fine job cutting and coloring my hair... there was nothing to complain about in that department, however it was a really unpleasant experience to hear the stylists talking about how they hated people who used Groupons because it was dirt cheap and they didn't tip. They were talking about the female who had just left the salon. I understand they must be frustrated when people are ignorant when using Groupons, but I am always a good tipper especially when using Groupons, and they were talking and complaining just loud enough so I would hear and not follow suit of the young girl who failed to tip.
I got the sense that they resented Groupon users. It was verbalized how much they disliked the cheapskate customers who used it. I felt very uncomfortable as a groupon user myself. Then, when I was asked to pay for the color I got in my hair, they charged me 50 dollars in addition to my groupon. I had a groupon that included a full head of highlights, but they wouldn't accept this, and they told me to just purchase the option for the cut and blow dry only, and then they would have to charge me extra for anything else.
I felt like they were trying to get the most money possible out of me since I was a groupon user and they felt very negatively about all customers using Groupon, as though it was a necessary evil in order to bring customers in (but they despised giving service for the price that they advertised, and they made that well-known in front of me, a paying customer). So I ended up paying an exorbitant amount for my mediocre trip to the salon, all because they felt the need to charge me 50 bucks extra because I had a groupon and they knew they werent making much money off of that.
I would advise them to not use groupon if they are going to complain about it in front of the customers, and if they are just going to charge you as much as possible given any chance to add on a treatment or to provide a service not included on the groupon. They really took advantage of me and I didn't appreciate it. I would have been back to be honest, but they ruined the relationship. Someone needs to give this owner a lesson on how to retain customers; You do it by making them feel special and giving small discounts or just fair prices, and then they will come back for life!!! But if you use the person and view them as a one-time customer to take advantage of, then they will never come back! This is their problem with finding a client base, and the whole reason they need Groupon to bring in new customers. They are looking at short term gains rather than long term retention and repeat customers. They would prefer to charge me 50 rather than 30 for my color (in addition to the groupon) rather than just charge me a FAIR price and have me return for the next 15 + years.
I would not suggest going to this salon. The experience is mediocre at best and they are just not a trustworthy honest and fair business. Nothing but greediness and very cool and resentful attitudes all around. This was one of my worst experiences at a hair salon ever. I could not believe the behavior of these stylists who are supposed to be professionals. I will never return. read more