Deutsche Telekom

2.0 (7 reviews)

Telecommunications

Add Review

Directions

Website

Deutsche Telekom Photos

Deutsche Telekom - Telecommunications Near Me - Berlin, BE

Recommended Reviews - Deutsche Telekom

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Shannon A.

8 years ago

Wednesday, August 29, 2018 (On phone for 1.5 hours, total 2 calls) 6:30 Internet Out. Spent 35 minutes on the phone. Made an appointment for technical to come on Friday 8-12 to check line. Received confirmation. Internet came back on around 7:30 pm. Friday, August 30 (Waited 5.5 hours at home, on phone for 1.5 hours, total of 7 calls). We waited from 8-12. No technical person arrived. We had to leave at 13:30 to pick up children at school and for a doctor's appointment. According to T-Mobile, someone arrived at 14:00. We arrived home again at 17:00. The internet was out. I called the technical hotline to try to explain the situation. The customer service rep told me "to learn German" and hung up on me. I called the English speaking customer service line and explained the situation. He said that he would call the technical line and make an appointment for me with the technician. He came on the line and said that a technician would arrive between 10-2 on Saturday, September 1. I received a SMS confirmation. Saturday, September 1, 2018 (Waited for 6 hours for tech, phone for 1 hour). 10-14:00 No technician arrived. We called again at 15:00. Customer service representative could not provide a reason that the technician had not come. He asked if we wanted to schedule something for Monday. We replied no and that we cannot continue to wait for technicians who do not arrive. Despite this, after the call, I received an SMS confirming an appointment for Monday between 12-15:00. Sunday, September 2. Called customer service to change appointment to the evening. Representative said that he could not change the appointment and the best that he could do would be Friday, September 7. My husband got on the phone and demanded an appointment for September 3. The rep said that he would call back in the morning. Non-Exhaustive List of Phone Contact with Telekom/T-Mobile Due to Internet Outage: 6/9/17 29/9/17 9/10/17 13/2/18 15/2/18 23/3/18 Many Times First Week of August 2018. 10/8/18 11/8/18 13/8/18 @9:45 13/8/18 @9:45 RUN, DO NOT WALK AWAY FROM THIS COMPANY. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

More info about Deutsche Telekom

Deutsche Telekom Reviews in Other Languages

German
6 Reviews

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Explore benefits

A&TA

(3 reviews)

Reinickendorf

From the owner: Alarmanlage Berlin Telefonanlage Berlin…read moreBrandemeldeanlage Berlin Mobilfunkvertrag Telekom Rahmenvertrag Mobilfunk Mobilfunkverwaltung

Bitstore IT-Consulting

(5 reviews)

Lichtenberg

At first when I handed in my PC they seemed really competent and I thought I'll get a great…read moreservice. According to the employee it needed a clean before they would start the testing. After I agreed they told me they had to order some parts and that I would have to pay for them no matter if they would solve the problem or not. I decided against it and picked up my PC. When I picked it up the result was the PC was half cleaned, all the parts where disconnected, the hard drive and all the other parts couldn't be tested because the pc didn't turn on anymore and I still had to pay over a 100€ for the clean up and the test (with zero result). Back home I checked the hard drive myself with an adapter within 5 minutes. Result I'm taking it to another place to get it tested. Only good thing was that consulted me first before doing anything on the Pc that caused extra costs. Second part of the one star is for the convenient opening hours.

From the owner: Bitstore ist ein Berliner Systemhaus und betreut Sie kompetent, schnell und freundlich rund um die…read moreUhr. Sie erreichen unseren 24h Service unter 030 453 08 780. Egal ob Sie Probleme oder Fragen im Bereich Computer, Software, Windows, Netzwerke, Server, Internet, DSL, VOIP, Telefontechnik, Telefonanlagen, Programmierung, Datenbanken oder Webdesign haben. Für die Qualität unserer Arbeit sprechen unsere Bewertungen und unser Bewertungsprofil bei myHammer und blauarbeit. Es werden von uns Einzelplatzcomputer betreut bis hin zu Netzwerken von bis zu 1000 Arbeitsplätzen. Im Telefonbereich bieten wir Ihnen alles von der Einrichtung des DSL bis hin zu großen Telefonanlagen von Siemens oder Telekom. Im Bereich der Programmierung können wir Ihnen jede relevante Programmier- oder Skriptsprache bieten. Sei es Desktopprogrammierung oder Internetprogrammierung oder Datenbanken. Wir sind Partner vieler renommierter Firmen wie Microsoft, Cisco, AVM, Symantec, Elmeg, Bintec, Agfeo, Snom uvm.