Contacted this mobile car wash service to ask about the next available appointment and was met with…read morea "not interested" response. I've never dealt with a business that responds to potential customers like that. Very unprofessional -- I would stay away and look elsewhere.

Fast, friendly car wash with spotless results. Great value, quick service, recommend!read more

I am from Seattle area vising family in Thousand Oaks. looked for car wash locations. Went to…read moreElte. price was $ 12 and the service was probable 5 minutes for the whole wash. Very efficient and good enough for the price. Jim G Federal Way Washington

Full disclosure: I received a coupon for a free wash & vacuum courtesy of my Tesla Service Center…read more(since they used to offer complementary washes + vacuums). It now seems that they partner with Elite Express Car Wash. I figured: why not use this voucher? I was pleased that there was an attendant as soon as you pull-up. Granted, he had to ask his manager how to apply the coupon's QR code, but that wasn't a big deal. When you pull up to the entrance of the drive-thru car wash, it's very important to note that if you have a Tesla, you cannot use the car's "Car Wash Mode" for the conveyor belt. You have to shift the car into neutral (apply foot break & gently move the stalk to upward to the Neutral position - if you have a pre-refresh model). I wasn't aware that the coupon included a free vacuum cleaning. Granted, that's on my, but a label on the QR code or even being notified by the attendant would be a nice heads-up. All-in-all, not a bad option, but I prefer to hand wash my baby myself.

I have been coming her for many many of years. Plus I have a monthly membership. They are so…read moreamazing my Mercedes always looks brand new. All the workers work so hard all the employees take pride in their responsibilities. Thank you to all

Unfortunately, my worst fears were realized when I came here, and I hate leaving negative reviews…read morebecause I know customer service is a tough job. I'm only sharing my experience in hopes that it helps future customers! I came in wanting the basic wash, but I ended up agreeing to a much more expensive option because I felt pressured in the moment. Looking back, I wish I had stuck with what I originally wanted. After my car wash, I chatted with others and realized the basic wash was exactly what I had been looking for all along! I quickly ran back inside and politely asked if it would be possible to switch to the basic wash instead. Karen at the front desk was incredibly kind, patient, and professional throughout the entire interaction. She listened to my concerns, called the manager over, and treated me with genuine respect. I was so appreciative of her customer service that I even contacted the corporate office afterward to compliment her. Thank you, Karen!! Unfortunately, my interaction with the manager left me feeling disappointed. Throughout the conversation, I remained polite, smiled, and apologized for the misunderstanding because I truly wasn't trying to create a difficult situation. I simply wanted the basic wash that I had originally intended to purchase. Thankfully, the pricing was ultimately adjusted, but I left feeling that my request had been misunderstood when I was only asking if it would be possible to switch to the service I had originally wanted. Once everything was resolved, I went back to thank the manager for adjusting the price and apologized again because I genuinely appreciated that the situation had been corrected. I also want to give credit where it's due! The team cleaning my car was friendly and hardworking. Because the cleaning was interrupted while the pricing issue was being sorted out, my car ended up unfinished. There were still wet spots, my back seat had been folded down and wasn't returned to its original position, and there were even some bird droppings left on the exterior when I drove away. I was genuinely excited to try this company after driving by so often! I haven't given up on the brand, and I'd still love to check out the other Thousand Oaks location (N Moorpark) in the future. My advice to future customers is to be very clear about which wash you want and confirm the price before agreeing to any additional services. Thank you again to Karen for your kindness and professionalism (I even included photos of the pricing options below that she shared with me!)--you truly made a stressful experience so much better!

My rear passenger window is broken. It wont roll all the way up. It's about 2" open.. everytime I…read moreget my truck washed I get sprayed and the people that dry your car right after you've been through the wash always take the time to wipe down the inside of the window. Well, yesterday while I was waiting to go into the wash, a very nice guy taped up my window so I wouldn't get the inside of my truck sprayed. I was very thankful for that. They are always so friendly.

Extremely disappointing experience. 06-23-26…read more I brought my practically brand-new truck in for a wash after owning it for only two weeks. I paid for the $30 service, left a $10 tip on top of the wash price, and drove away expecting my vehicle to be treated with reasonable care. Unfortunately, after arriving home I discovered damage to a plastic component on the truck that I know was not present before my visit. To make matters worse, after driving away, I also noticed that my rear windshield had not even been properly cleaned. For a business that advertises "full service", that level of attention to detail is unacceptable. The manager offered to re-wipe the windshield but it was already too late at that point. That wasn't the reason I took extra time to drive back nor what I was looking for. It should've been done right at first once I paid, tipped and before driving off. I was not looking for compensation or trying to create an issue where none existed. My only goal was to bring the concern to their attention and encourage greater care with customers' vehicles. However, when I returned and showed the damage, my concerns were immediately dismissed. The explanation I was given was that if the damage had been caused during the wash, the roof of the truck would have been damaged as well. That reasoning simply does not hold up. The damaged area is plastic, while the roof is metal. Different materials wear and react differently under stress. In fact, the most likely explanation is that equipment such as the wash brushes or wipers was operating at excessive speed or pressure, causing contact with and damage to the plastic component without affecting the metal roof. What I found most frustrating was being asked to return and show the vehicle in person, only to have any possibility of responsibility rejected without meaningful consideration. Businesses do not earn trust by being perfect--they earn trust by taking customer concerns seriously and handling them professionally. Unfortunately, that did not happen here. I wish I would've read the reviews before giving this place a try because after reading some of the recent reviews on this business, I can see i'm not the only one who has had a negative experience. Just after reading a few comments, people are reporting the same issues I had with this business. Between the damage concern, the incomplete wash, and the complete lack of accountability afterward, this was an experience I cannot recommend. This was my first visit, and it will also be my last.

On my way to Northern California, I decided to get out of the freeway, refresh and fill-up. I ended…read moreup washing my car. Alejandro, sevice advisor noticed some stains and dull appearance of my paint, he politely offered me an upgrade for hand wax service. I told him, I will do it next time but he convinced me that my vehicle needs it. I gave him a nod and said go ahead I need to rest anyway. I decided to go inside the store and was amazed how the store was immaculately maintained and very inviting. I got to enjoy LaVazza Coffee at a Convenience Store (unheard off). Amazing coffee presentation at the corner with fresh sandwiches and assorted fresh bakery products. Store was well lit, amazing presentation of branded snacks, chocolates, high end gift item products and package beverages. Restrooms are clean and inviting. They also have lounge area and outdoor waiting area. What began as a stop over for a long trip, ended up to be a real refreshing stop. My car wash service was satisfactorily completed in 45 minutes and got to enjoy this amazing place tucked on the corner of Reyes Adobe Road and Canwood Street. Well worth the wait and truly wonderful experience.

Well, the wash itself was just okay. They didn't complete all the things listed but I didn't care…read more It was hot; they were working hard, but what wasn't great was how disorganized they were. First my hubby drove in. I was behind him. They helped him and then another car drove next to me, they helped HIM-still ignored me. Then a guy came and tried to start cleaning my car before I even had a ticket. He didn't understand. Finally, a guy came on the other side and yelled: "GET OUT!" I said, "I'll do the VIP" NO REPLY I said "That's my husband; we're together" He replied, "get out!" That was it. VERY RUDE and not at all like the male customers were being treated. So I did. No ticket, nothing, but I asked him for one, so he gave me one. I went to walk inside, and they yelled at me to go away. I called my hubby and told him how I was being treated differently as I'm a woman, as I walked all the way around. A man in a white shirt asked me what happened. I told him I was on the phone with my hubby. I went inside. The man in the white shirt started chasing me, yelling at me. Maybe he worked there? It was WEIRD. But it seemed that I offended them simply by being a woman. SIGH. The wash was okay, not sure we'll go back. The experience my hubby and I had was completely different.

Everything has remained just as good since I bought my membership; my car always stays clean and…read moresmells great, and the staff provides very professional customer service. Sometimes there's a wait in line because the place has become so popular--a result of the great work and effort they put in. I'm still on the $29.99-a-month plan, and I'll continue to be a loyal member, even with new offers available.

I got great cleaning and johnyyy gave me great service I will be back for more!…read more It went great and I had a very nice time

Very professional and always helpfu. They communicate well. They also do not pressure to repair…read moreunneeded stuff. They work with you to help you. Today they fixed a repair error from another place at no cost to me. I have not found better customer service than Preferred Auto. The fantastic front office personnel are friendly and helpful. I highly recommend Preferred Auto if you care about your vehicle and customer service. Thank you for all you do Preferred Auto personnel and mechanics!!

Excellent communication, fast service, friendly team, and they have been in business for a while…read more.. it's the shop for all our cars and truck

The staff were extremely friendly and helpful, and the amenities, including the vacuums, worked…read moregreat. Overall, I had a good experience, but I did notice quite a few water spots left behind on the windows and throughout the car after the wash. The water didn't seem to leave the spot-free finish I'd typically expect from an RO water system. Great staff and solid amenities--just some room for improvement with the final rinse/drying process.

After driving to Westlake to shop at Costco, I stopped at this station to fill up and noticed the…read morepump offered a car wash. Since we had just had some rain and my car needed cleaning, I purchased the wash while paying for my gas. After fueling up, I drove over to the car wash only to find it blocked off. I tracked down an employee, who informed me that the car wash was closed. When I asked why the station was still selling car washes when the facility wasn't operating, I was told I could simply come back tomorrow to use it. That wasn't an acceptable solution. I don't live nearby and have no intention of making a special trip back just to get a car wash. I asked for a refund, but the employee said that wasn't possible because they were closed. She then pointed out that the car wash hours were posted on a small sign near the exit. Unfortunately, a sign at the exit does nothing to warn customers before they purchase a car wash at the pump. If the car wash is closed, the pumps should not be selling car wash tickets, or customers should at least be clearly warned before completing the purchase. This experience was frustrating and left a poor impression. The cost and inconvenience of driving back exceed the value of the car wash itself. Because of how this was handled, I do not plan to return to this station.

Coming to Thousand Oaks just to hit this car wash in Moorpark and I'll keep making that drive…read more There's a difference between a quick wash and real quality wash. This place delivers next level detail. They don't miss. Paint comes out glossy tires look brand new and the interior is cleaned like someone actually took pride in it. You can tell this isn't some lazy assembly line spot. These guys move with purpose, and every car gets real attention. No streaks,no half-done work -- just straight results.

Like many people, I'm sure, I've had my car washed at many different car washes. Platinum Car Wash…read moredoes the BEST job! Peter and his crew do a great job paying attention to evey detail inside and out. The bathrooms are clean and well stocked, and the staff is kind and friendly! I couldn't recommend this car wash anymore.

A few years ago I was referred to Demi's Auto Detail Services through social media posts. Our older…read morecars Demi has detailed and restored to like new condition. He is an excellent communicator, prompt, does immaculate work and is the owner of this local small business for about two decades. With his attention to details, his critical eye and years of experience Demi's services are excellent and I recommend him without reservation.

Demis was communicative, honest and gave me a fair price to replace the windshield on my car. He…read morewas prompt and quick with service. I'll be using him in the future for additional requests on my car - since he can "do it all" at a fair price. You can't beat that!