I have been going to this car wash for years since I've moved to Simi Valley. The last two times I…read morewent they did such a poor job. I decided after the first poor job that I would return and give them another shot at it. But they disappointed again because they didn't even wipe down the roof of my car and there was all kinds of residue spots. When I went, I told them about my first experience and how disappointed I was the employees could care less. For a $40 car wash plus a five dollar tip, I could've done a better job. I will not be returning. Update: The owner was extremely receptive to my review. He immediately reached out and was ready to make it right. He put me in touch with the manager and they took the time to clean my vehicle. I appreciate their attention to customers concerns.

I rarely leave negative reviews, but after this experience I feel it's important to share…read more I've been coming to Simi Valley Car Wash for the Manager Special, which includes carpet cleaning. Unfortunately, I've had the exact same issue five separate times. Each visit, the carpets have been left excessively wet. Even after keeping the windows and doors open for nearly 48 hours, parts of the carpet are still damp and develop a musty, swamp-like odor. Every single time, I've had to return to have the work redone. I want to be fair because the customer service from the young men writing the tickets, the young lady at the front office, and the manager has consistently been excellent. Every time, they have been polite, professional, and willing to make things right. They deserve recognition for how they've represented the company they work for. The problem is that having to make a second trip after every carpet cleaning is simply unacceptable. What finally convinced me not to return was my interaction with the owner on July 23, 2026. I pulled in intending to explain, as I had on previous visits, that the carpet was still overly wet and had developed the same musty odor. Instead of listening, the owner approached me in a confrontational manner, raised his voice, spoke over me, and immediately blamed me for the smell. He insisted that carpet cleaning couldn't cause odors and told me I needed to take better care of my vehicle. He also kept getting within arm's distance, trying to be intimidating. I offered for him to sit in the vehicle, close the doors, and smell it for himself. I told him that when I turn on the AC, it gets even worse and smells like a swamp. He then said it was because I don't change my AC air filter. I explained that I change it almost every month or every other month because of my daughter's allergies. He refused to believe me and said I needed to change it again, even though the smell was clearly coming from the carpet in the rear of the vehicle where it was the worst. He then told me, "How about this: why don't you go change your filter again, and if it still smells, then we'll talk about doing it again." I explained that I used to detail cars and that if too much water or cleaning solution is left in the carpet without proper extraction, it can absolutely create a mildew or musty smell. Rather than having a professional conversation, he told me I didn't know what I was talking about and dismissed everything I said before again blaming me for the condition of my car after it left his business. Everyone can have a bad day, and mistakes happen. What matters is how a business responds when a loyal customer brings a recurring issue to their attention. Instead of listening and trying to understand why I'd had the same problem five consecutive times, the owner chose to argue, blame the customer, and be disrespectful. Because of that interaction, I won't be returning. I hope the owner realizes that good customer service starts at the top. His employees have shown me more professionalism and respect than he did.

Coming to Thousand Oaks just to hit this car wash in Moorpark and I'll keep making that drive…read more There's a difference between a quick wash and real quality wash. This place delivers next level detail. They don't miss. Paint comes out glossy tires look brand new and the interior is cleaned like someone actually took pride in it. You can tell this isn't some lazy assembly line spot. These guys move with purpose, and every car gets real attention. No streaks,no half-done work -- just straight results.

Like many people, I'm sure, I've had my car washed at many different car washes. Platinum Car Wash…read moredoes the BEST job! Peter and his crew do a great job paying attention to evey detail inside and out. The bathrooms are clean and well stocked, and the staff is kind and friendly! I couldn't recommend this car wash anymore.

I've been using LUVS Car Wash at both Simi Valley locations for several months and, overall, I've…read morebeen a loyal customer. However, I've noticed that several pieces of equipment inside the wash tunnels do not appear to be functioning properly. At the First Street location, the wheel-cleaning brushes do not move in and out as vehicles pass through, so they don't seem to be cleaning the wheels and tires effectively. There is also a vertical washing brush that remains pushed off to the right side and appears to be completely inactive during the wash cycle. This is at the Madera location... Additionally, I've observed other equipment that appears to be running but is not actually making contact with the vehicle, which raises concerns about whether customers are receiving the full service they are paying for. Can you help me understand whether these systems are intentionally disabled, awaiting repair, or functioning as designed? If equipment is out of service, it may be worth scheduling maintenance or temporarily closing affected lanes to ensure customers receive the complete wash experience promised. I appreciate the convenience of your locations and hope these concerns can be addressed. Thank you for your attention.

Alex took care of me today and did a quality job explaining all the pricing plans. You got a…read morecustomer for life. Thank you!

I have been to this business using their spray wash on my motorcycles for about 30 years now…read more Always satisfied. Today, for first time ever, I drove my car there and used their vacuum to clean out first and dust from my car's interior. Complete waste of my time and money. Virtually no suction. I checked and the hose had no kinks but even picking up small pieces of dirt or lint and putting it into vacuum nozzle barely sucked it up. Fortunately it was only $2 of my money ($1.50 minimum and I added two extra quarters to get more time). This happened on farthest west vacuum in lot on Saturday at 3PM April 19, 2025. I will never waste my time trying to use these useless vacuums again. However I will continue to spray wash my motorcycles there as that service has always been good.

I went there yesterday for the first time and only had $4 dollars to try and rinse my car…read more Needless to say I ran out of time and then the on site manager gave me $4 dollars worth of coins to finish rinsing the soap off my car. Super nice guy and made sure that I knew how everything worked. I'll be going back but I'll make sure I have a bit more money next time.

Easy and simple smog check. The owner is a good guy too. They handle dmv stuff right there!read more

I'm so glad to see this she'll have such good reviews I came searching for this establishment on…read moreyelp ready with my fist up but I slowly put them down seeing I didn't have to go Karen on the shell haters. They always have my favorite scratchers and my gas tank last when I fill up here. I wish a had a free bag of chippppssss though. Anyways come to shell.

Thank you guys for always being so sweet and helpful! Javier you always come to my rescue trying to…read morework the credit card machine :) you're so wonderful!!!!

I've been coming here since before I can remember, when the price was half of what it is now. Drive…read morein, drive out... Recently, I've been accosted with aggressive sales tactics trying to get me to pay more for service options I don't need. Although I understand the need of any business to pursue revenue, I don't care for the constant harassment after I said no thank you.... All this does is make the line I'm waiting in longer and chase me away to other options in my neighborhood.....

This place is the best around. I almost always use the drive-thru wash and their vacuums are…read morereliable and strong. I recently did their detailing service because my dog had destroyed the inside of my car with her fur and wet nose on the windows. My car came out looking and smelling new. Also, the people there are super nice and usually remember you. The only car wash I go to.

Soapy Suds is definitely apart of my routine The entire team…read morenever misses with a pleasant experience. Ricardo provides great customer service! I've even recommended other locals to go here as well!

Ricardo does exceptional work. I've had him detail my car a few times and he always does an amazing…read morejob. This last time was a bit of an emergency because I spilled a drink in my car. He promptly came out the next day and cleaned up my car better than new. I would recommend him 10/10 times. Thanks, Ricardo!

I contacted several mobile detailing services through Yelp, and Ricardo was the first to respond…read more He arrived on time, and he and his partner did an outstanding job detailing my 2025 Ford F-350 Super Duty. I was especially impressed that they thoroughly washed the exterior and cleaned the entire interior in less than 45 minutes--without sacrificing quality or attention to detail. My truck looked fantastic when they were finished. Ricardo was prompt, professional, efficient, and clearly takes pride in his work. I will definitely be using his services again and would highly recommend him to anyone looking for quality mobile detailing.