Mr magic car wash does not deliver on promises , two car wash's broke down at the same time…read morehmm... white ring left on vehicle , car not dry, This is their promised ( every time they claim) but don't complain , their very rude... with no answers
This is a bad company this ,is the results from my better business bureau complaint
Hi Mr. Newman,
Thank you for taking the time to share your concerns. ( they wouldn't listen or help when I called just very rude)We understand how inconvenient it was to arrive at two locations that were temporarily closed for maintenance. (You think )Since you referenced "Always work as a team." Our maintenance and operations teams follow that rule closely ( they need to put some money back in to there product)when equipment needs repairs, they act together to keep everything running safely and reliably, even if that occasionally results in overlapping downtime. ( more than occasionally)
As outlined in our terms and conditions:
"Although this is an unlimited use car wash program, the car wash equipment is mechanical and may occasionally be unavailable due to repairs or maintenance or due to weather conditions or other events beyond our control. It would be in your control if you spend some money)We do not guarantee any of our car washes will be available to you at the time you seek to use it. ( I know that for sure , and you don't care rude people)Your unlimited package is accepted at each of our car wash locations. We are closed on Easter Sunday, Thanksgiving, and Christmas Day and operate on reduced hours on other holidays. ( nothing else to say , commercial not needed) Credit is not issued for holidays, maintenance, repairs or other closures."
These expectations are in place because safe, effective maintenance sometimes requires closure found that out had to go to third location)even on days when you'd prefer otherwise.
We also want to clarify one of the concerns you mentioned: we do not use recycled water in our wash process. The water used during the cleaning stages is fresh, treated water that meets all local and EPA requirements. (If true , why EPA , )
Regarding your interaction with our representative, we're sorry the closing (very very rude)question--"Is there anything else I can help you with? (Thru out the call )felt dismissive. It's a standard part of our call ( ver very rude, mean person )process, though we understand it may have seemed abrupt during a frustrating moment. ( think very rude)The conversation was notably tense, ( yes she was )but our staff remained professional while assisting you.( not true did not assist me in any way)
We'd also like to note that you reach out frequently with concerns, (tell you there product needs help , and staff needs help)and each of them has been escalated to our maintenance team ( car still not clean like promised)even when the issues you describe haven't aligned with what we see on-site (oh of course you would say that rude person )or with feedback from other customers. Nonetheless, every report has been addressed.(not true white circles left on vehicle , looking like dirty water)
If you ultimately feel another company may better match what you expect, we understand. (Of course you would you say that)However, we would be glad to continue serving you and hope your next visit reflects the quality we work hard to maintain. (Not true... hard work or working as a team these problems would not happen )
Thank you,( not welcome rude people)
Mr. Magic Car Wash