It has been quite a long time since I've written a 1-star review--especially one so heinous. After years of writing reviews, I have come to realize the damage reviews can cause and recognize that businesses are run and employed by humans who make mistakes or have bad days. My experience at Destiny Dental, however, was so incredibly horrifying that I cannot be silent.
As you can see from my previous reviews, I had loved my experiences at Destiny Dental and those experiences really made me feel like I didn't have to fear visiting the dentist. Needless to say, I will never be returning to Destiny Dental.
I called to make my biannual teeth cleaning appointment and decided to bring my fiance along as well. The receptionist I spoke to on the phone was wonderful and informative--letting me know that the last two dentists I had seen were no longer with the office. She assured me that the dentist I would have today would be just as great as the other two dentists. The first time frame she offered did not allow my fiance and I to be taken at the same time. I intentionally wanted to schedule our cleanings together, so that we could leave around the same time. I am acknowledging fully that I ASSUMED that if our appointment was at the SAME TIME FRAME, we would be seeing two different dentists (this is an important piece for later in the review). After taking his insurance information, she let me know that she would double check our insurance coverage and call us back if there were any issues--I assumed this would be done prior to our visit, seeing as though I booked two weeks in advance.
I asked the receptionist what precautions the office was taking in regards to COVID-19. She kindly explained that the waiting room and each patient room was sanitized between each patient, and that upon arrival, we would need to call and indicate we arrived to confirm we could enter. They also provide a COVID questionnaire and check your temperature. I thought these were great precautions and I appreciated their effort.
My fiance and I arrived for our 2pm appointments, called the office, and were told to enter. We were told to sit and wait. Because this was not my first visit, I was taken in first--with the temperature screening and COVID questionnaire, while my fiance needed to fill out paperwork. My teeth cleaning was not as enjoyable as previous visits. The patient room seemed dull, in need of updating, and essentially lackluster. My dentist was kind and informative; however, she seemed to be in quite a rush and rough on my teeth. This is understandable though, because as it turns out, she is THE ONLY dentist in the office. Clearly, she is overworked with the sheer number of patients she is seeing back to back. Anyway, she finished my cleaning around 2:40pm, I received my goodie bag, and I went back into the waiting room, expecting my fiance to come out not too long after.
About 5 minutes, the office manager came out and asked if I was waiting for something--I told her I was waiting for my fiance. Afterwards, I realized that the office staff was murmuring about not being able to get ahold of my fiance's insurance information and a lot of confusion. I was under the impression that my fiance would be finished soon because once again, if we both have the same appointment time, it is LOGICAL to assume that we would both get a cleaning AT THE SAME TIME. But hearing this insurance issue, I texted him and told him I forwarded him his insurance card, since the front office seems to be having issues with it. His response was "Well, I hope I'm not just sitting here because of it"--meaning it has been over 45 minutes since our arrival and he did not even begin his teeth cleaning yet.
Meanwhile, the office is still scrambling to figure out his insurance--which I was told would have been figured out prior to our visit. And patients are in the waiting room not being able to be admitted because their temperatures are too high...because their AC isn't cold enough with the bright sun shining through the windows...or maybe because they have COVID hmm... Speaking of which, in the span of 30+ minutes I was sitting in the waiting room, not a SINGLE surface was disinfected nor cleaned.
Fast forward to 3:15pm--it had been an hour and 15 minutes since our arrival and my fiance was still not finished with his cleaning. And this is where the World Star Hip Hop situation begins. Admittedly, I was already stewing in frustration that they did not take care of his insurance and that his teeth cleaning was taking so long.
[to be continued] read more
