Upon reading the glorified reviews, I thought I may have found the right place. Not so. In fact, my experience was so bad that I would encourage others to look elsewhere if quality care is what you are seeking. (Note: if something sounds too good to be true, it usually is). Ashley at the front desk runs hot and cold. My first interaction with her was good. She was nice and friendly. My subsequent interaction was horrible. She was short and rude for no discernible reason. I suppose it is the luck of the draw as to her mood, but who needs the inconsistency and disrespect. As far as the doctor was concerned, I, too, initially felt she was sensitive to my condition. A specialized procedure was scheduled and then nothing. I heard absolutely nothing for two full weeks, which at the end of the year, and one's desire to do procedures while deductibles are paid, is unacceptable. When I called back the office to find out what was going on, I was told the request for the procedure was sent, and yet, a second request was also sent. The problem was that the office staff sent the request to the wrong number so nothing was done and valuable time was lost. The end result is that the procedure cannot be performed as intended and requested. The doctor says that she cares about her patients, but her actions and lack of follow through say otherwise. Also, upon further inquiry, I was told that their office is "a high volume" office, which, had I known that piece of information, I would never have chosen the office. In my opinion, if you want quality care (to the extent that it exists), I would suggest looking elsewhere. There was zero follow through with prescribed care and any feedback to the doctor that was honest, but not favorable, was met with defensiveness and deflection. There is better care available and I would definitely seek it. read more
