On November 19, 2012, my wife and I went to Designer Kitchens because they said they had a Bosch range like we wanted to buy. We needed to see one in person. When we were satisfied that the range would work, we ordered the range, a refrigerator and dishwasher from Ed Medran, the owner. He completed the store order form, we signed it, and gave a large deposit for the order. When the order arrived on December 28, the wrong range arrived. We contacted Mr. Medran and he said he would have to check with Bosch about the exchange. After some time delay he stated that because we signed the order form and it was what was delivered, it was essentially our problem. He said we should call Bosch to see what could be done. After speaking with Customer Service at Bosch, they said the retail store is responsible for the exchange. We contacted Mr. Medran and explained the situation. He said he would get back to us. After another delay and several email exchanges in which Mr. Medran said any effort by us to complain to BBB or file a small claim in court would result in him ceasing to assist us in any way. He said he would testify that we signed the order form and it was as delivered and he would win. After several more email exchanges Mr. Medran said he would try to sell the wrong range and then order the correct one. Much time went by and we pressured Mr. Medran to find another solution. He offered to exchange the range if we paid the restocking fee. We negotiated a compromise to share that cost and he ordered the correct range. On March 8 the correct range was delivered. By this time we had missed the time frame for rebates from Bosch and the local utilities for the new appliances and had paid more than we should have for the same appliances anywhere else.
This matter has now been settled but consumers should be aware of the very substandard customer service provided by Designer Kitchens and the owner, Ed Medran. read more
