I went to Carpets by Otto(Angola Road, Toledo) based on the recommendation of a friend. I believe…read morethe front counter guy's name was Craig. He was extremely helpful in assisting me to choose the best pad and carpet for my needs. I chose a carpet and pad, then arranged for delivery and installation. There was about a two week wait from ordering my carpet to the carpet being delivered to the store. At that time, I arranged installation. They allowed me to stretch the installation over two non-consecutive days so I could get my furniture and other possessions moved and out of the way. There were two separate installation crews and both were friendly and efficient. It was raining both days and both crews took great pains to not track in any mud while they were in and out of my house. Both crews did an excellent and efficient job on the installation and were on their way much quicker than I imagined they would be. The carpet looks fantastic and feels good under my feet. I definitely would recommend Carpets by Otto on Angola Road in Toledo, Ohio. You can buy carpet elsewhere, but if you buy carpet from a specialist, you're getting a level of expertise you might not get elsewhere.

Had 2 rooms of carpet installed on 2 different days and both sets of installers were pigs! One…read moredidn't bring a vac because it had broke week before. They were going to put new pad over dirty dusty floor but we had them use OUR wet vac to clean!! Do not recommend! Use Modern floors I heard they do a much neater and cleaner install!

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Responded quickly, very professional, understanding, and willingness to help the client.read more

From the owner: -Flooring -Bathrooms…read more-Kitchens -Design Consultations

DO NOT EVER use Lynx Flooring!!!!!!!!!!!!!!!!!!!!! They do…read morenot back their product!!!!!!!!!!!!!!!!!!!! Had them do our garage floor back in April & let them know when we cleaned it there were spots that never came clean. They said they would fix it & when they did it looked nothing like the original floor (which is under warranty). Then said we can fix but we would need to pay $3000!!!!!!!! Why would we pay anything more for something that is still under warranty??????!!!!!!????????!!!!!!!! So unprofessional!!!!

Great job by the crew. They were very professional and did an excellent job even with some weather…read morechallenges. They turned our old, worn out garage into a beautiful space.

Amazing company with great people who have integrity and care about your flooring needs highly…read morerecommend do yourself a favor go see Otto and make a great decision for your home

Walked in 3/22, picked out carpet and paid down payment...our salesperson never came from behind…read morethe counter. (except to walk over and show us the different pad options when we were filling out paperwork) Whatever though, that's fine...who likes a "hovering salesperson" anyways? It had to be one of the easiest sales she's ever made. BUT, I was told the carpet had to be ordered (3/24) and it would be 1 - 2 weeks. OK, no big deal. One week goes by...no problem...we expected it. Two weeks go by....well, maybe we should call. We call and are told we have to talk to the installer. He has to call us back. We call again. We're told that they have to do some checking and they'll call me back 1st thing next morning. I call them back the next day after work....they need to check with the mill, they'll call me back. Finally THEY CALL ME back and state that the order was "tagged with another that had no ship date"...so, in other words, our carpet may have never shipped...and they would have never checked on it, until we called. Yes, they were very nice during the whole thing...and we're finally getting it installed today 4/17. So, long story no-so-short...It just seemed to be a lot harder than it should have been.

I cannot express enough of how happy we are with our new floors! We have a 117 year old house with…read more2-3 additions and we knew the floors were... challenging to say the least. We were plagued with uneven floors and weird slopes, but not anymore! From the estimate appointment through final install, they were very upfront, honest, and communicative every step of the way. Lisa helped us to find the best flooring for us and Hunter killed it on the install! I can 100% say we will use them in the future when we decide to change it up! They are the best team to work with.

Best flooring company in the area (world?)…read more Fair prices and incredible knowledge from the two owners who will personally do the work and stand by it.