*Just read the response below from Design and Alter**- that's the type of nonsensical, vendetta-driven ranting you're in store for.
Absolutely terrible service on my second alteration. Had to keep visiting the tailor for four continuous weeks resulting in design and alter claiming they could no longer work on the item, leaving me with a completely ruined jacket.**UPDATE** See below as an example of the type of response to expect from this company.
"I take a very dim view of your decision to make the post on Google, and unless you remove it immediately it will affect my approach to resolving the matter between us."
"I shall give you my full response, bearing in mind I expect you to remove your 'review' from Google in the meantime."
Response from the owner in the last week:
Callum Adamson, the author of the above and known to us, has changed his first (very) positive review into a negative one. Given the said author's decision to bypass our complaints process and write a 'review', we will now respond in full. We found no grounds for complaint. We carried out the client's requested alteration and, when the client refused to come to a post-alteration fitting (after accepting the initial alteration and paying in full), we said we were no longer willing to work on the item. The 'visits' Callum refers to above were unannounced and, rather than making a proper fitting appointment, he proceeded to bully, berate and insult our staff. And to write the Google 'review'. Here is the email quoted from, above, in full:- "Dear Callum I am sorry I have not contacted you sooner. As Director I take care of all complaints that cannot be resolved by our senior managers. Lorraine heads up the Front of House and Belinda is our senior tailor and workroom manager. I take a very dim view of your decision to make the post on Google, and unless you remove it immediately it will affect my approach to resolving the matter between us. In any event, because of the way you have conducted yourself and addressed our staff, I am afraid we cannot accept any further work from you. I should dearly like to end this in a satisfactory way, for both parties, but before I propose a couple of options in respect of your jacket, and explain why I think we have had the problem in the first place, I should like you to confirm a couple of facts. First, please confirm that you brought us the alteration with the specific instruction of altering the garment from the shoulder, to a specific length measurement, and with no other alteration in (your) mind. Second, that you did not avail yourself of a fitting appointment and expert advice, from a consultant tailor, about the alteration. Finally, as I have gathered from the correspondence, you were warned about the effect of the alteration, in writing, before we proceeded. All our efforts to persuade you to come in and have the jacket fitted, have been thwarted, for whatever reason. I am not happy to do any further work on the garment, paid or unpaid, unless you attend a fitting for us to see you in the jacket, advise you what can be done, in the presence of our senior tailor and expert leather specialist. Once I have confirmation of the above and your agreement to have this fitting, whenever it can be arranged, I shall give you my full response, bearing in mind I expect you to remove your 'review' from Google in the meantime. I am sorry our service, this time, has not met your expectations, but with a little patience and co-operation from you I hope we can find a satisfactory resolution; even if, If I correctly understand the facts, we did exactly as you asked us to do, six weeks ago.' Here is the subsequent email the company sent:- "Dear Callum Thank you for confirming a couple of things and I am going to get further details of the two occasions you say you came in. My understanding is you are asking us to work to pictures and blind instructions, not fittings. I apologise if I have this wrong. I will check again. Because we have finished and you have paid for the alteration we were specifically asked by you to do, and you are refusing to co-operate with us, you are most welcome to take the jacket elsewhere. This was certainly anyway one of the suggestions I was going to make, especially if you refused to take down the public review, until we can resolve this satisfactorily, and if you refuse to have a proper fitting, as we now require. We will not undertake any further work on this jacket without your undertaking, so this could prove to be a stumbling block." We received no undertaking so the matter ends. read more
