I had an extremely frustrating experience with Dr. Andrew Rogers and Desert West Surgery, from the initial scheduling and procedure through months of follow up. I initially saw Dr. Rogers for removal of a cyst on my scalp in January. Even before the surgery, communication from the office was frustrating. His scheduler was extremely difficult to reach and repeatedly did not answer or return my calls when I was trying to arrange appointments. I also had very little communication about the actual procedure. I was not informed by Dr. Rogers about the anesthesia plan beforehand. I actually learned that I would be undergoing anesthesia when his scheduler called me to confirm the surgery. I found that extremely concerning and unsettling as a patient. After the initial surgery, I felt there was essentially 0 postop follow up or aftercare. During my January follow up appointment, Dr. Rogers did not notice that the incision was still leaking or that cyst material remained, because he quickly glanced at the incision and sent me on my way. I later learned that the cyst had not been completely removed and required another procedure in March to address the remaining cyst wall material that he missed. What should have been a relatively straightforward cyst removal has now turned into months of appointments, procedures, expenses and stress. As of August, the surgical site still has a small area that will not completely close and intermittently leaks. At my most recent appointment, Dr. Rogers told me that he "did not know why the area was still not healing" and said he would follow up with his partners. Instead of personally following up with me, I was simply scheduled with another surgeon in the practice. At that point, I decided to seek a second opinion from a dermatologist. The dermatologist examined the open wound and performed a biopsy and prescribed antibiotic ointment. I am currently waiting for the biopsy results to determine what needs to happen next. I understand that complications can happen and that no surgery is guaranteed to have a perfect outcome. My frustration is with the lack of communication, follow up and ownership throughout this entire process. I have spent a significant amount of money, time and emotional energy dealing with an issue that began in JANUARY, and I don't feel that my concerns have been handled with the level of care and communication I would expect from my surgeon. I was also frustrated when I was told that I would be charged a fee at a recent follow up appointment because the previous appointment had been considered a "courtesy." From my perspective, these have been ongoing follow up visits related to a surgical site that has still not healed, rather than unrelated "courtesy" appointments. I am hopeful that the dermatologist will finally determine why this wound has not healed and help me resolve the problem. Based on my experience, I would not choose Dr. Rogers again or anyone at Desert West Surgery. read more

Worst place ever doctors are great but the front desk girls are terrible so unprofessional was told more important people needed to be called first before they would schedule me I called 3 times a day to get ahold of jasmine she never answers the phone tried asking for a manager was told they didn't have one and to keep leaving voicemails and she would eventually answer jasmine had the worst attitude ever so rude once I got her on the phone no reason to act like that get a new job then if your so miserable told my primary care about them got a new referral I don't recommend coming here read more

Everyone just outstanding doctor surgeon outstanding hospital staff outstanding super organized my body recovered in short time and I am just fine now thank everyone read more

Custer service sucks, . Their voice mail tells you why. They suckvst appointments, they suck at communication, and they sit behind their counter and laugh at screens they are watching while customers stand waiting. Doctor is good, these fools are not. read more

I wanted to update my surgery review because it is now 3 years since Dr. Reese performed it. I can happily report that I have had NO issues with my mesh at all. Even the small light scars have completely disappeared. I have heard stories of mesh surgeries gone wrong with other doctors and clinics, so I was a bit nervious when I went in to this office, but thanks to his amazing staff, they calmed me down in the waiting room. I can happily report all is going really well and I am so happy I went with Dr. Reese. You and your staff are the best! Thank you so much! read more

Let's start off with the fact that I was 2 hours early didn't even realize apologize profusely. The ladies at the front desk inform me that's fine we'll get you in early the doctors not even here yet that's great thanks I say. So it's after our appointment time we're still not in we watch 15 people walk in in front of us they didn't even have the courtesy to tell us to come back at 10:00 when your appointment time is maybe you can go somewhere and have something to drink. Just look at the videos and the pictures there is no water here to drink there's nothing available and the bathroom water is like nothing I've ever seen I think we're in Flint Michigan. I even asked her what the deal was why didn't you just tell us to leave we're over an hour away from our home. Unacceptable. read more

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Horrible staff Surgery 11-12-21 Registered letter 12-22-21 for me to seek care elsewhere... infection running down my legs. Letter was date 11-11-21 one day before surgery!! They do everything to CYA they only cut, healing and care will come form somewhere else. Thank god I went to Hospital for care.. Dr Johnson you are a pathetic to allow this kind of care and out come of my surgery. read more

Dr. Reese and his assistants were all fantastic. He has a great bedside manner and is efficient and careful and explains everything as I was awake during this minor neck surgery. Office staff very organized and competent, especially Susie, the Surgery Scheduler! I will definitely see him again if neccessary. read more

Office staff are just rude! The way they talk to you or even acknowledge is horrible! The MA's doing the vitals and sitting in the back office desk were talking about other patients which I could hear everything (HIPPA violation). I have an upcoming surgery date and although I would like to looks for another place, I just don't have the time to do it. I met with Dr. Phang who seemed pleasant but as soon as you ask questions, her answers were very short and vague. Like she was in a rush to get you out. I was told that a surgery scheduler would contact me about what steps to take next and more information about things I need to do/know for my surgery but I waited a week and still no call. I've called multiple times and still can't get a hold of anyone. My surgery scheduler "Anna" is never available! All you get is her voicemail! It takes days to even get a return call. I've called the office about who can fill out employer paperwork cause I will be out for awhile, and Cindy was just rude as well! Now I can see why DWS has bad reviews! This is just not very reassuring to have a practice who's going to do surgery on you who's rude, not empathetic, and doesn't seem to care! It seems like the people/nurses working there are unhappy and miserable to give such bad services! I will update once my surgery is done. These Doctors need to really check their staff! Word of mouth is huge and I've already told a colleagues and friends to steer clear cause of the patient services they give. Let's hope Dr. Phang is actually good at what she does and shows a little more sympathy. read more

Dr. Curry is the absolute best! it's been nearly 3 months post surgery and Im surprised no one from Desert West Surgery has asked about my experience, so I'm giving it anyway. First off, I was petrified to need a colon resection, this was so scary for me and frankly for anyone...Dr Curry will not make promises, he will quote nationwide statistics of surgery outcomes. He will talk over your head so you may need to summarize. He may seem somewhat cold but he's honestly nothing but. My 3 hour surgery was a success (woot, woot). Dr Curry had said that doctors from his practice would be checking in on me since they rotate between hospitals. But he actually checked on me all of my 5 days in Southern Hills Hospital including twice late in the evening. One evening I wasn't feeling great and Dr. Curry said That he had a full schedule the next day but keeps his cell phone in his pocket during surgery so if he was needed, he would check messages between surgeries. The nurses love how easy Dr Curry is to communicate with when he's not on ward, one nurse even complimented his hand writing. I never have offered a review prior to now, but I believe that this is such a serious surgery that I had to write this, being in advertising prior to retirement, I don't give much credibility to reviews since many are contrived. I hope that I can help make choosing a surgeon a little less stressful For you. Carita McCormick read more

I was there earlier today . Front office people were nice and courteous . Then comes out this medical assistant , YATEL , her name was. Points at me before even greeting me and says pull your mask up which I understood I needed it over my mouth and nose but it was only me and my father in the waiting area and the fact that not once she says please not thank you. I asked if I can go in with my Father to get his staples removed and that if that's what's the doctor is doin , removing the staples. She responded with I'm not the doctor so I don't know, well first of all she made me feel stupid if she thought I thought she was the doctor , and she a medical assistant so if she doesn't have a clue what a patient is there for then only response I need is I'm sorry I have no clue instead of bein a smart mouth,We proceeded in a room sat my father down and she gets her vitals. I thought I was doin the right thing to distance myself and stood on the other side of the wall where the shelves were. She was really bothered bout my mask so I figured I'd social distance but no she tells me that I couldn't stand where I was and that I needed to sit next to my father and sit down. Never never ever have I been in any doctors office where there was any problem where I stood or sat as I wait till today with YATEL . I asked her if there was a problem and all she can say was I need you to come over here and sit next to your father. I moved but I did not sit down because I didn't feel like I need to nor want to . So unprofessional this medical assistant YATEL .. I don't come to any doctors office just to be told to move and sit and make me out like I was stupid enough to think she was the doctor. YATEL needs to go on a people 101 course. A refresher maybe on customer/ patient service. Or maybe replace her all together . Other than that everyone was amazing even the Doctor was .. Thank you read more

Worst experience I ever had in my life. I have really bad hemorrhoids that causing me bleeding every time I have bowel movement. Dr. Iwamoto referred me to Elijah Johnson and he said Johnson is the one who can perform hemorrhoids banding procedure. I scheduled with Elijah Johnson on the Aug 9th at 4pm. His office called me approximately 2pm on the same day and informed me that they don't have enough tools in that location which Elijah Johnson can't perform the procedure for sure and they forced me to rechedule to the 10th the next day without any apology. I went on the 10th, this is the first time I seen him. He didn't ask me anything that related to the hemorrhoids or symptoms. Kept asking me about my work, my job, and my personal things. Which makes me think he's careless to the patient and really unprofessional and I felt really uncomfortable. After those useless conversations, he started to do the procedure, he used two tools and tried almost 10 times to put rubber band on my hemorrhoids and all got failed. Then he started complaint about the tools, the lights, his assistant, except his ability. I got nothing done on that day and he made my hemorrhoids bleed much more the next day without saying apologize. I felt helpless and sad. It's not a complicated procedure and I never heard anyone got unsuccessful on it. Which I think he's really unprofessional, rude, careless of his patient and he doesn't have ability to be a doctor, at least for this procedure. I called his office the next day, no one answer the phone all day, so I called on the following Monday was asking for the refund. His billing officer told me they won't issue any refund to me because it's unsuccessful. They will still send claim to my insurance and if my deposit is not enough to cover the patient responsibility I still have to pay the rest. She even gave me a example of restaurant. If I ordered something I don't like. I still have to eat it same as no refund. So ridiculous. No apologize and trying to teach me or something. Now I am consulting with my attorney. If you see my review and about to make appointment, please be careful. They charged higher than other place. They are careless about their patient, trying to make money from patient even it's their fault. read more

I was referred to Desert West Surgery for a hernia repair last year 2023. the office staff was very nice and my case was assigned to dr. Johnston. very nice doctor who reassured my wife and I that my age 85 was not an issue with my strong heart I will be fine. the surgery went well I guess little pain for a few days and then nothing. there was a swelling at the sight of the hernia about like hard burrito. it hurt when I leaned forward like when eating and stuff. At the follow up visit Dr Johnston said it is normal and it will eventually decrease in size to nothing. I was doing great, except that now, after three months I not only still have my burrito size swelling where hernia used to be but I now also have a left testicle the size of an orange. painful when sitting I don't think it's normal or is it? I wonder if I will ever be just normal again like before the surgery. if not for this I would have rated five stars. read more

I have to say this was one of the best Dr and office experiences . The office staff was great and care was excellent . I had bilateral inguinal hernia repair by Dr Michael A. Benassi, . If ever anything else is needed this is the place to go . Steve read more

I needed to have gallbladder surgery and was recommended by my gastroenterologist to see Dr. Johnson. He's very professional and truly cares. I love the staff here. I felt that the people were genuine and they worked with me on getting my medical paperwork together for my employer. read more

Doc Elijah Johnson , brilliant and funny surgeon and his team the same, if u have a problem go Johnson, he has experience, listen to you and talk to you in a way that fear vanish. read more

Dr. Wyndell Williams was the surgeon who performed an appendectomy after my emergency room visit to Summerlin Hospital. He was very personable when explaining the procedure. I have recovered nicely and would highly recommend him. If ever I need another surgery, I would definitely want him or one of his associates to do it. Dr. Michael Benassi saw me in my room prior to surgery and I was very impressed with him as well. He explained that Dr. Williams would be doing the surgery. I felt comfortable and confident with their care. read more

What a horrible experience. I came here 30 minutes prior only to be seen an hour after. After calling my primary doctor and finding out I wouldn't be seen until 2 months from now I found this place and decided to give them a shot since it was only for a minor surgery follow up. I arrived to a very small waiting room 30 minutes prior to my appointment. I wasn't seen until an hour after I arrived. I had the doctor named Veronica and she was actually the only reason why I gave them another star. This place has multiple doctors but only a few rooms that they share together and that's why they take so long. Do not come here unless you absolutely have no other choice, thankfully I will not be coming back here again. read more

I suffered from horrible varicose veins after my pregnancy. I went to see Dr. Iwamoto from Desert west surgery for vein surgery. Now I'm so happy I can wear shorts and skirts without feeling self conscious. I highly recommend Dr. Iwamoto and the staff here! read more

I had to have a sebaceous cyst removed from my back and was referred here to have it done. From the first phone call to set an appointment for a consult all the way through to the day of the procedure all the staff were extremely friendly, professional, and caring! My new patient paperwork was mailed to me so I could complete it ahead of time. I had my consult at the Fort Apache clinic and the procedure at the Shadow LN Clinic. Both clinics are clean, well lite, and well kept. Dr. Jennifer Carroll preformed the procedure which was done as an in office procedure. She was wonderful and explained everything throughout the procedure. I would certainly recommend. Emmylou, Dr. Carroll, and all the staff I encountered were patient focused, caring, and knowledgeable. Excellent experience with Desert West Surgery. read more

The surgeon was great dr james Lovett was a true credit to his profession very nice explained everything to me and answered all my questions .I had three hernias repaired so needless to say there was considerable pain afterwards from the whole recovery process .1 month to the day i experienced tremendous crippling pain .I called the office and explained the pain i was in to my amazement i was told wait it out and give us a call on Monday you probably did too much and didn't realize it so already blame is being placed on me .......I call back on Monday stating i am still in pain but not as much as Friday only due to the medication so i didn't take it for two days and the pain comes back i am told that the healing process is generally 6-8 weeks ok so what am i suppose to do for the excruciating pain for the next two weeks that you say it takes to properly heal i am told to take an over the counter aleve or Tylenol i said i have tried they are not helping i have a problem swallowing pills i swallowed a whole bottle of baby aspirin when i was a child so i dissolve it on a spoon and so on .i cant take two three pills it makes me vomit. so what am i supposed to do now i was told we cannot refill your prescription so you give me one follow up 8 days after surgery and that's it for triple hernia repair . and have not been contacted since until i called in pain and was treated LIKE A SECOND RATE CITICZEN for trying to renew my medication and refill my prescription i called my provider and while both on the phone was told we don't have any available appts this week .IS THAT SUPPOSED TO BE A JOKE .unfortunately they were serious my provider was in shock as well .triple hernia surgery and then just dismissed as a number mere cattle if you will the non compassionate downright belittling from the nurse is enough for me to never go back there. wouldn't want anyone to have to be subjected to such degradation . read more