I had an appointment scheduled 2 months ago. I really needed to be seen sooner but there were no earlier appointments Reynolds Plastic Surgery could offer me. I reluctantly scheduled an appointment anyway & decided that perhaps they were worth the wait since they were so busy. It seemed a lot more convenient than having to drive all the way back to Beverly Hills at the time.
I had explanted my breast implants back in February & since one week before that surgery, I've had an open wound with fluid leaking out. I told the office what was going on when I scheduled. I also told them that I suspected I may have BIA-ALCL because I had every symptom, minus the lymph node one, & I had textured silicone breast implants that leaked. Textured implants are the ones that are linked to this man-made form of cancer of the immune system. I actually know someone who got this & I wanted to make sure I don't have it.
I waited way past my comfort zone & was looking forward to my appointment so I could finally have some peace of mind. Come the week of my appointment, I get a text stating that they've bumped my appointment to 9 days later than I was supposed to be seen. I replied to the text the following morning only to find out that now they can only offer an appointment two weeks from my originally scheduled date.
This may very well be a great doctor, but I'll never know, since apparently having an open wound & suspecting BIA-ALCL isn't much of a priority & appointment dates & times you schedule aren't honored. Noted.
Thanks so much for wasting valuable months of my time! Please enjoy this review of the service I received. For the record, I can get in with celebrity doctors in Beverly Hills a lot sooner than I can with this Las Vegas rockstar surgeon, lol.
Now to find another doctor that keeps his promises & who doesn't act as if his time is more valuable than mine...
Update:
The office below left a comment to my review that basically translates to "Your appointment wasn't a priority to us. Who cares if you have an open wound and suspect cancer. We had someone else we put in your spot & that's that." Am I supposed to trust them & schedule again? I think not!
They couldn't even give me the courtesy to reserve the spot they offered me. They expect me to wait another 2 weeks, (or month, or who knows how long it is now?) since I didn't jump at the opportunity to book with them the second they bumped me.
Most doctors I know, that value their patients, will squeeze you in & either come in earlier, or stay later, to accommodate. Especially for someone with a serious medical condition that booked months in advance. But not this guy who has now earned the nickname, "Rockstar Reynolds".
No solutions were offered to me, hence my review, that I'm now doubling down on. To add insult to injury, I asked a "friend" to try to book a pretend consultation in order to gauge the availability of appointments. They were able to schedule for 3 days sooner than me, the bumped patient who had booked months ago, desperately needing to be seen with a serious medical issue. I rest my case about how things work here.
People should be warned, when making their appointments, of the potential to have to wait 3 (or more) months to be seen so they can decide if that works for them, rather than getting strung along.
I'm no longer interested in seeing this doctor because the office's customer service skills are severely lacking, which is a reflection on him. Nobody said when I booked this appointment that my appointment time was liable to get moved, much later than the agreed upon date and time. Had I known, I would have made other arrangements, as my health issues are time sensitive & I want a doctor who deems my case as important & urgent because it is.
So surprise, this is my review of your business... Maybe, had I met the doctor, my review would have been different, like you say, but based on the experience I've had so far, I'd have better luck getting a meeting with the President of the United States. Sorry, nobody is that much of a rockstar to put up with this nonsense. NEXT!!!!
Soon after reviewing, I received a comment from a "patient" who also happened to leave a positive review this same doctor. In addition, they magically received a new review from a patient who was supposedly seen quickly. Damage control by posting fake reviews much? The commenter explained why consultations take precedence over health problems. So she's a friend of the doctor/staff or she works there since she knows their policy. I would hope they aren't violating HIPAA by discussing my case with random "patients". Now the positive reviews of this business are suspect to me. The commenter was courteous but is parroting the office's views.
Thanks for the comment but I don't agree. If this office cared, they would have made this right. They can stand by their policy & as a result I'm standing by my negative opinion of how they conduct their business. read more