My physical therapist and her PT staff were professional, attentive and work very well together as a team. From my first visit, I was impressed. I was put at ease with Kristen's treatment plan and as I progressed, she adjusted the exercises as necessary. The atmosphere of encouragement, and support was motivating and appreciated. I will, and have, recommended them to my family and neighbors. They are Good people. read more

Hillary is a sweetheart. She takes her time with you. They all are. They take their time with you. They let you know that they see you. They listen to you. They work with you. They don't pressure you. They don't push you too hard. read more

DO NOT make an appointment on a Monday. If anything (illness, family emergency, etc) occurs during the weekend, which causes you to cancel your appointment, they will bill you $50.00 for a missed appointment. I became extremely ill on the Saturday prior to my Monday 2:30 PM appointment. Since they are closed during the weekend I left a detailed voice message at their N. La Cholla location on Sunday so staff would know first thing Monday morning that I could not make my appointment. A week later I received a $50.00 bill for a "missed appointment". I had NEVER missed an appointment prior to that. After a week of sending multiple emails and using their online contact form to request the charge be dismissed, they finally removed it. No one from the company ever contacted me by phone or email to explain why I was charged or how I could have notified them sooner. Based on my experience, Desert Palms Physical Therapy is more concerned with making money than patient care. UPDATE: Within 2 hours of submitting my review I received calls from the receptionist and the owner. Coincidence? Of course not. Now the owner is attempting to discredit my review with false statements. First, the missed appointment charge was NOT dismissed upon my initial contact with their office. My first contact began through their web site on Jan. 17, 2024 (see photos) began immediately after I received a text about a $50.00 fee for a missed appointment. I received a payment reminder text almost a week later on Jan. 23, 2024 because they had not waived the charge despite multiple requests to do so. This was confirmed by logging into their PatientPay system. Second, NO ONE contacted me prior to submitting my review. No call, no voice message and no email. Instead of waiving the charge as a "courtesy", how about saying the fee should have NEVER occurred in the first place along with a simple apology? That would have been the resolution. read more

Desert Palms Physical Therapy - Physical Therapy Near Me - Tucson, Arizona

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One of the best Physical Therapist is Hilary Heskett. I had total hip replacement surgery and with Hilary's recommended exercises, I was able to be walking pain free after 8 weeks of surgery. Everyone was helpful and supportive. Wouldn't hesitate going here, when Physical therapy is needed. read more

Outstanding PT staff as well as super PT therapeutic massage therapist. Having both in one location makes a one stop shop. Matt is outstanding with PT. Toni knows her massage therapeutic techniques that work together to help get me on the road to recovery. Highly recommend both! read more

Marcus is the utmost professional and everyone that works at Palm Desert adheres to his high standards. I can't say enough about his team especially Kristin and Mike. My back issues are chronic and their expertise has improved my quality of life and helped me levitate my pain. I highly recommend Palm Desert physical therapy. read more

Kristen is a great PT and really helped tremendously with my rehab after back surgery. I also used Desert Palm after hand surgery and Connie was also very helpful and motivating. The techs and PTAs were also very helpful and motivating. The office staff is very nice to deal with as well. I think the whole team is very professional, , kind, patient and enjoyable to work with in all ways. read more

I had a wonderful experience in my PT treatment--working on strengthening my core. I felt like I was heard when I needed to modify exercises. Scheduling appointments was pleasant, working with Saige. Christian and Susan were clear in describing the nuances of each exercise. Roger and Michael were very helpful in assisting me along the way. This has been my best experience with physical therapy. read more

I received excellent, professional care from those who treated me. The only negative thing is that I never heard back from them after they requested more sessions to be approved from my insurance company. read more

I began physio treatment for my brachial plexus injury in my right shoulder/arm that was inhibiting me from even holding a pen and signing my name. Within 3 weeks of treatment, I feel experienced tremendous results and was able to renew my regimen and get back to normal. I found the staff to be very attentive, pleasant and easy to work with. I never had to wait to start my treatments. The place is well run by a highly qualified physio therapist named Kevin who has a pleasant demeanor and a great deal of knowledge and experience. This is a really professional operation and I highly recommend it for anyone who is intent on recovering from am injury. read more

I was referred to a well known physical therapy place for an impinged shoulder and tendinitis of the rotary cuff. Maybe because of my age I was given 11 sessions of occupational therapy and left there with the same medical issues. Fortunately and I do mean fortunately I found Desert Palm Physical Therapy on N La Cholla. It almost brings me to tears being back to normal after working with Benjamin. He had me doing all the right things to progress back to normal. I have relief from the pain and am in better shape than what I was before I got hurt. I also have a plan to follow for better physical health. They are all really nice people too and I highly recommend them! read more

Reception is clueless and unhelpful. Received an email prior to my appointment with multiple typos. Looked like a third grader had written it, so this should have been my first clue. When I got there I told the receptionist that I had Aetna health insurance but was under COBRA. She said, "what's that?" Uh - isn't it your job to know something about health insurance? (I said, in my head). I explained what COBRA was and she looked confused. So she went to ask her supervisor what this crazy COBRA thing was, so the supervisor comes out. Unfriendly and confrontational, tells me that yes, my insurance deductible has only had $3 paid on it (last time I checked it was close to $2000). Instead of simply explaining to me in a helpful (or, compassionate!) way why the discrepancy (the plan year starts over July 1) she acted as if I was trying to get away with something. They then told me the first appt. is $75 and subsequent appointments were $70 each. And, they acted surprised that I wasn't going to pay out-of-pocket close to $150 a week for P/T! The only reason they didn't get one star is the place is air-conditioned. And, it's not their fault the US Healthcare system sucks. But, seriously, train your receptionist or hire someone experienced! read more

I received therapy for my tennis elbow in both arms. Connie was my therapist and was very patient and thorough with my treatment. She always listened to my concerns and made me feel comfortable. She gave me multiple exercises to strengthen my arm/elbow. Scheduling appts were easy. A great team of people who care at Desert Palms. Highly recommend. read more

Unfortunately, there is not an option for zero stars but one will suffice. I have never dealt with such unprofessionalism with the staff at this establishment. Management is absolutely terrible; rude, and does not know how to differentiate between personal and business life. I spoke with Linda on the phone regarding an appointment. However, she was pushing me way too much and out of my comfort zone to schedule an appointment. WOULD NOT RECOMMEND!! read more

The physical therapy I received was decent and I really liked the therapist. They overlapped patient schedules a bit so I was left to do my own thing for a little while but at least I was exercising my knee on a regular basis. However, they billed my insurance incorrectly so that it is not covered by my physical therapy benefit (which covers 100% with a copay). They even told me that this has happened to other clients, as well (where the CPT code they billed was not for the same service that the insurance company claims). Unbelievable. And they told me they could not waive the $50 cost of the evaluation, which should've been covered had they billed it correctly. They also won't resubmit the claim with a proper code. This just doesn't make sense for a business... they would've made much more money had they waived this cost and I continued to use their services. read more

Professional and knowledgeable staff from the Physical Therapists to the Physical Therapy Assistants. My condition improved significantly under their care. Throughout they provided exercises and options I can do myself to continue to improve. read more

This place is great! Even in the middle of Covid when I was concerned about my safety, the pain in my back and hip was severe enough that I was willing to take the risk. I had been to Desert Palms several years ago and had been impressed. However I was even more impressed this time. The safety protocols they put in place due to Covid made me feel very comfortable. Expectations for clients were very clear. Therapists and all staff were always masked. Numerous air filtrations were in use and patients were always separated by 6 feet or more. A+ to these folks. They were friendly, kind, informative, and genuinely cared about each person. read more

I've been around the block trying to get help and finally got it from Marcus Neal. Hamstring issues that would not go away and of course the lower back. Now I'm back on my feet again...working and playing competitive tennis again. Travel is easier...there is work on my part to do to stay ahead of the injuries and the aging process so its not a one sided deal....no work no play...see you on the courts and see you when I'm out showing homes for sale. read more

This is simply the highest skilled staff and quality PT experience I have found available in Tucson, and I have been to several PT clinics here over the years. Desert Palms came recommended to me by several of their past clients, as well as from a nationally known PT who has presented training workshops for them and has treated me as well. He knew they would be able to carry on the therapy he started for me in California. read more

This establishment is spectacular. Marcus the owner is very knowledgeable about a wide variety of modalities. He pays attention to detail. I would highly recommend this establishment. read more

I have been very satisfied with the PT services..They are very attentive to all my needs and have seen a major improvement in my pain. Very nice people..Highly recommend.. read more

I have used Desert Palms PT multiple times and they are my "go to" therapists. Most recently I received treatment for lower back spasms that were keeping me off the tennis court. Marcus performed an extensive evaluation and isolated the problem. He assigned a gradually increasingly challenging set of exercises designed to alleviate the stress on a specific part of my spine. Since the initial evaluation I have been seen alternately by Marcus and Mike, both of whom are very thorough and creative with their observations and treatment. And, most importantly I haven't missed any tennis since I started treatment! I highly recommend this business. read more

My 7 y.o. son sees Connie Crum for OT. She has been amazing, going above and beyond to not only help him, but to connect with him and keep him engaged. She is thoughtful, innovative, and inspiring. Highly recommend. read more

Marcus, Rani and the two techs took seamlessly extraordinarily great care of me after three weeks of no results from PT at Banner UMC. I was afraid I would have low back pain the rest of my life and the combination of PT here, working out with a personal trainer to strengthen back and core and Celebrex have given me periods of pain free living. I can not recommend them Highly enough. read more

I went here a few times. I got a different therapist each visit. One, a very small woman, was very unfriendly, if not overtly hostile; one man was friendly; the others were more or less indifferent. The exercises they gave me were totally irrelevant to my back injury. They were all going on about a crazy pelvic contraction. They never even looked at my medical records though they told me I must bring them in. Now they are billing me much more than they said they would since they had assured me that it would all be completely paid for by my insurance thus costing me nothing, which would be more than it was worth anyway. read more

Good service, knowledgeable therapists who take your situation as an individual, unique one. Not sure the cost as insurance is picking this up for me. Convenient location as well. read more

I seriously love going to appointments here. They take the time to evaluate you, and make sure they find everything that is ailing you. Most places I have been you only see the therapist for 10 mins, then you see a tech, but here the therapists sit with you and make sure you are moving the appropriate way while doing your exercises. read more

Desert Palms is by far the best Physical Therapy business in Tucson !!!!! I have tried multiple Physical Therapists in the past 10 years and they are in a league for their own . Marcus and Bruce are the best in their field and their staff is just as amazing ! They will work with you on your specific injury and will put the time in to help you achieve your goals. Desert Palms are not like others who just give you a generic exercise hand out and advise you to watch " you tube " for further guidance. read more

Don't bother with Desert Palms Physical Therapy if you are active duty or retired military. They seem to hate anyone with Tricare insurance. Even if they've received an order from your Primary Care Physician, they don't bother calling you to schedule. Ask your Physician for a referral somewhere else. read more

I've been to several physical therapy offices over the past few years (arthritis), though most were on the east coast. I'm used to a center that does a good job, is reasonably on time with appointments, a center having a therapist who listens and adjusts treatment as necessary. This is one of those centers. At some centers they work on several patients at the same time - really - the insurance overseers aren't onto that type of scam? This place sees only one person at one time. I can find only good things to say about them. HIGHLY RECOMMEND!!! read more

Extremely friendly staff that pays attention to detail. They are kind, considerate & patient with me & my injury. I recommend them 100%! :-)

Great customer service and very knowledgeable PTs and PTAs. I truly felt that they wanted to help me get better.

I broke my wrist and needed physical therapy. Overall a great place my PT Connie was awesome she genuinely cares for her patients and for there recovery. It was a lot more laid back than the original place my dr sent me to (the other place didn't take my insurance kinda glad as the other place was overly busy and crammed together so I decided to try desert palms) DP would be busy but not too bad and everyone is friendly my only complaint is that they overlap you with another patient for part of your appointment thus sometimes you end up waiting around a bit for therapist or helpers to get back to you on what to do next as the PT is bouncing back and forth between patients but that may be common for therapy places so they get more people scheduled ?Either way the PT helped set goals so I could recover in a timely manner. They want to make sure you are doing your exercises etc at home so you keep improving which is a good thing . If I ever need PT again I would return to DP and if anyone needs a arm/hand PT I would highly recommend Connie. read more

A good place to go for physical therapy. I gave four stars because one of the therapists is very moody and a fair weather friend, or else I would have given five stars. All in all, the staff is very good, professional, and personable; they know their stuff.I would go again if need be, but Mr. Moody Pants puts a damper on that. read more

There are not enough superlatives to describe the white-glove treatment I have received at Desert Palms. I have had the misfortune of visiting several PT clinics in my time, and this group is without a doubt the best of them. I have worked with three different therapists there (Nicole, Mike and Mark), and each of them was as knowlegeable, attentive and thorough as the next. It really blew me away that so many KNOWLEDGABLE therapists could be working together in the same facility. In my experience with other clinics, there was usually a standout, veteran therapist, and others who sought guidance or approval from him/her. Not here! Every one is consistently exceptional--even the assistants are attentive and work closely with my therapist to ensure their assignments are done in accordance with the therapist's instruction. This is clearly a place where employees love their line of work because they do it with such pride and professionalism. I also feel they genuinely enjoy seeing people recover from injury. They have been so encouraging to me. Really, I can't gush about this place enough! So if you want PROFESSIONAL help from people who LISTEN and who truly want to see you WELL again, do not think twice about Desert Palms. I wasted 7 weeks at another local clinic before finding them and only wish I had complained to my sports medicine doc sooner, as he is the one who suggested I try them out. So glad I did! After just a couple weeks with them my injury is worlds better! read more