Okay, folks, there's good and bad. So much bad. Just so much bad. What's good. The patio doors. Love them. And that's all the good I can say.
First, the salesman came. Second, the measuring person came. Then bad things happened after that. On installation day (about 8 weeks later) it was discovered that one door was ordered correctly, and one was not and would be reordered. The installation process was pure hell. The crew used an electric circular saw to cut out the existing door. They did ABSOLUTELY NO PREP WORK. Our living room, kitchen, and everything in them was covered in drywall dust. The swimming pool was loaded with dust. It was awful. (Found out from the second crew, the circular saw was rarely needed to remove existing doors so this crew was just effing lazy). But everything worked and three days later, my husband and I had everything cleaned up. Absolutely disgraceful.
Then came the second installation 8 weeks later. Three crews showed up. A duo. A second duo. A single guy. Five guys. They looked like they did a good job. Yes, I said 'looked.' They had the wrong finish on the handle (inside and outside, with both doors, I had three white and one silver handle.) The installer said he'd go back to the shop and check to see if they had the white (because installers are taught to schmooz the client) and would fix it right away. He would call me when he got back to the shop. Well, that didn't happen. But worse than that, the morning after installation, we couldn't unlock the door at all. If there had been a fire we would have died. So I called the office.
Okay, keep in mind, installers start early, 7:30 ish, but the office doesn't take calls until 10am. Somehow I connected with a guy in Arizona. I explained the handle and the door being locked. He said he had me on the list for today, somebody would be out to the house, didn't they call me? No, they did not. He likes them to call by 7:30 am. Really? I've been in the business world 40 years and you don't call people at 7:30 am. This person in Arizona had the nerve to tell me that I ordered the wrong handle!!!! Say what. I schooled him that I ordered nothing, either his salesman, measuring man, or person who placed orders made the damn mistake, not me. After insulting me, he told me to calm down. Then he said the repairman would be to our house at 9am, then he called back and said the repairman had car troubles and would be here at 9:30. Then the repairman called and said he would be to us after noon because car troubles were going to make him miss a doctor appt. He was able to fix the lock, but the white handle he brought did not fit.
Four weeks later, they brought the correct handle. What's this, 5 or 6 visits now? Anyway, summer was over and we now closed the screen door. And that lock didn't work. So the repairman came out, changed the lock, and that lock didn't work either. So he drilled more holes, that were now visible and ugly as hell, and that didn't work either. So he said he'd get his field manager to come out the next day and look at it. Another week went by and he was coming with his field manager. He got to the house and apologized, but his field manager was NOT coming after all. Two minutes later the field manager called and, lo and behold, he had a cancellation and would come to the house after all. After a little detective work, he found that the five man crew didn't square the door properly and NO screen lock was going to work so he ordered an entirely new frame, and yep, you guessed it, another crew came out another 3 weeks later, took the entire door out, replaced the fame and put it all back together.
The crew suggested I get a discount if I wasn't paid up, but I was. For this trouble, you would think a gift card, something? Also they have not paid my neighbor who referred them to us either.( Update: They called me after I left this review elsewhere and I mentioned this. Three days later, my neighbors finally received their referral check. Shameful because I had mentioned it to Veronica and several crew leaders and managers at least four times prior.)
Okay, so it only took about 8 or 9 or 10 visits to get this order completed. It was only two patio doors. Luckily my hubby and I are retired. For as good as the doors are, if you have a job where you're expected to report to work, you would be fired for missing so much work or you would have used ALL your vacation days.
Just a warning, the doors are good, the company may be okay, the workers suck. BEWARE. read more