I contacted this bank to resolve an issue with my checking account. I asked for the Bank Manager…read moreand was connected to Cali. Cali clearly has no comprehension of Hearing disabilities as seen when she wouldn't stop talking at me! I made several attempts to tell her but she just got louder and talked over me. She was so rude she cut me off by putting me on hold for awhile. I was trying to tell her I have a disability that would require her to just speak slower and clearer for me. Unacceptable behavior by Cali the Wrightwood Branch Manager. My husband got it through to her finally on speaker phone and she gave no apology. What a shame for a once friendly hometown bank.

Walk up ATM is inside the building that's not accessible, even with your ATM/debit card, which is…read morelame. Now I get to sit behind a gaggle of other drivers thru users! Thanks Chase, for nothing! It got one star because there's no negative or half a star available.

They can put a unnecessary wall up and make the car atm hard to get into and damage cars. But they…read morecan't fix the after hours door lock. Company is a scam. Always has been the founder stole money to make the bank in the first place. Do your research you'll see I'm right

I had a 4 o'clock appoint with Pablo to do a pension rollover to IRA. I walked in at 3:50 and…read morechecked in with the receptionist. She promptly told Pablo I was there for my appointment. His office is a cubicle next to the customer waiting area. At 4:05 I heard Pablo take a phone call with "how can I help you". He continued this conversation as I wanted on the other side of his cubicle. After he finished his call I thought he come help me. Nope. He took a personal call from his daughter and continued the conversation on his speaker cell phone so everyone could hear. I took off work early so I could wait for someone who showed no interest or consideration for my time. Needless to say I won't be investing my money with BofA nor Merrill Lynch.

Walked in and there were 10 people in line…read more Waited in the business client line which only had one person in front of me. The teller at that line "had to help someone from the regular line" before she saw me. I walked in before the person she helped first from the regular line. I would have been seen quicker had I waited in the regular line. She was rude about it too.

Matthew is the best! Amazing customer service at this branch! Everything my mother and I go in…read moreMatthew is always very kind and helpful.

One cashier always Slow AF…read moreEvery location same thing Sick of this bank ............................................

awesome customer service! the people there were friendly & very professional! the bank manager went…read moreout of her way above & beyond to help me. thank you B of A Adelanto, we're a small town that needs business like yours!

3 employees on a Wednesday afternoon and a long long line. Think it's time to move everything to a…read morebank that can staff appropriately. I needed to do three things however, you're not allowed to talk to a banker without an appointment, so at no point will I ever be able to talk to Baker at the bank? We were at the bank for a cashiers check and to get cash and it took half an hour. There was this kid who was coughing and touching his mouth and running it all over the counter, the pens, the keypads, so, when I got up to the window, I asked for sanitizing wipe to wipe everything down. You can see a picture of the wife, that I attached, Everything is absolutely disgusting, the manager of the bank should be ashamed of themselves , people are gonna cough and sneeze but if you run a business you need to be able to maintain your spaces.

This is my go-to Wells Fargo for my banking needs when I'm in the high desert. They have ATM…read moremachines outside and inside the bank. Nowadays, they have higher denominations offered, but only for the ATM machines inside the bank. I usually use the ATMs unless I have to go inside the bank for non-ATM transactions. I prefer the former than the latter. But when I do go inside the back, I always have a great experience with the bank tellers and bank service reps. Never an issue with my visits. Security is always there which is good. Bank is clean and cool. Outside is maintained as well. Parking is plenty. Don't have much more to say except keep up the above and beyond service Wells Fargo staff. Thank you for all that you do each and every day for your customers! I appreciate everyone.

Although I only bank there once a month, I want everyone to recognize font counter Teller,…read morePriscilla. She demonstrates the greatest example of customer service values. Thank you Priscilla for making every transaction easy and memorable. Most of all, thanks for caring.

the people at this branch should be taught not to make promises about peoples moneys they can't…read morehold. the manager at this establishment is HIGHLY unprofessional. do not recommend us bank :)

Update: 5 months later and the ATM STILLLL doesn't work. Really considering switching banks at this…read morepoint