I wish that I could say that Brian did a great job. He's not a "bad" dude, but I will never, ever, ever do business with him again. The insane experience I have had with him, would take a half a year. After checking all out for Brian (making sure he is a licensed contractor, bonded, with no complaints, and a good record with the ROC). This was in late February, before these other negative complaints hit. He was supposed to start first week of March. I deposited the cost of new cabinet doors ~4,250 (shaker style), and waited for them to be ordered. Guess what? The Brian Hilliard trend of screwing people over, continued. He hired (literal) addicts to paint the cabinet boxes, which was supposed to take two days, took 6+ weeks. The doors never came in, his crew bad mouthed him, and said that he wasn't being honest. He would be "working" until 9-11 pm at our house, trying to make some janky cabinet fronts look "acceptable". The ending of the story is, he forgot to order the cabinet doors with the 4K+ I gave him, hired some dude that had never made cabinets before, and the whole thing was a wreck. I hired someone to come and do measurements, ordered the doors directly from elite woodworking (Kathy) who helped deliver high quality cabinet fronts, and had to hire someone else to come in and complete the job. All in all, it took over four months, over a thousand text messages, too many no shows, and promises of payback, since I essentially had to hire someone else to do the job. The dude owes me over 4K, and it's just.... Terrible. Also, they trashed my yard, left their garbage, cigarette butts, food, tools, everything behind... still infuriating, and it's been two and a half months. read more

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We had another amazing experience with this company! This is actually the second time we used them to refinish the cabinets in one of our homes. We had a color in mind and Brian worked diligently to match it and the quality of work was absolutely top of the line. The crew of cabinet specialists were extremely friendly, reliable, and genuinely wanted us to be happy with the cabinets at all cost. They cleaned up everything after the work day before leaving the house, which in our experience does not happen often! We will be referring our friends to this company for sure! 5 stars!!:) read more

Another amazing kitchen cabinet transformation done by Brian and his team! For the second time in 9 years we decided our cabinets needed a new look and we right away knew who to call. Extremely professional, willing to experiment with color selections, quick turnaround and excellent quality work. After scheduling and color selection it only took 4 days from start to finish to get a fresh upgrade. Top notch! read more

Desert Cabinet Refinishing - Previous look - Refinishing Services Near Me - Phoenix, Arizona

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I used this company a couple of years ago to refinish my kitchen cabinets with decent results. I referred them to 2 friends in the neighborhood and I sorely wish I had not! There were definite service problems with the first friend and serious issues with the other friend, as well as the fact that he failed to get back to me (despite multiple phone calls and text messages) on the request for some touchups. Supposedly he offers a 10 year warranty. Good luck getting him to follow through on that. I would not recommend this company again. read more

Brian Hilliard has lost our cabinet door and has $590.00 of our money from our down payment made, March 25, 2021 from work never done. My husband and I have 27 text messages from Brian Hilliard that are constant excuses as to why he cannot make it to our home to a) Bring our cabinet door by or b) Return our money. Turns out he admitted to losing our cabinet door. We then asked for the return of our $590.00 plus the cost to us of replacing our cabinet door. Again, text messages saying how sorry he is for not being able to make it to our house, too busy on other jobs. Hilliard's Invoice has the "Accredited" seal of the Better Business Bureau, the company, Desert Cabinet Refinishing, is not accredited by the Better Business Bureau. Good luck dealing with Brian Hilliard, he has great excuses, and no follow through. read more

I just want to start by saying, heed the implied warnings of the negative reviews as they are pretty much spot on. If I could give less than a one star review, believe me, I'd give it. However, I am always impressed with a company owner who personally responds to his negative reviews. Now I'm more dialed in as to why. He is a word wizard. He will talk and talk and talk circles around you and give excuse after excuse, but work and any action will not get done. This is a contractor who continues to promise things with zero follow through. Zero. I booked him for a job starting April 5th and regretfully gave him $627 deposit. I confirmed the week before that he still had me on his books for the 5th and asked what time to expect him. He said between 9:30-10:00. At 10:52 am NO SHOW. I texted him and didn't hear back from him until 5:00 pm that night. "sorry, stuck on a job, be there tomorrow between 9:30-10:00". Next morning 10:15, again, a NO SHOW. no communication. Calls me and says he'll have to move the job to that Friday the 9th. I asked when. "Between 7:30-8:00". Naturally, after 8:00 and no show AGAIN, he responded to me that he'd come get the doors and drawers between 10:30-11:00. Once again got delayed. He told my husband a long thing about not having a car. at 12:25 STILL NO SHOW. and we cancelled him, requested my deposit back. I've read other negative reviews. Close to the same experiences. SINCE then I've been dealing with this same behavior fighting him to get my deposit back. He originally sent it through his little Square Visa thing but it never hit my bank and the receipt on the Square Link has disappeared. Even he couldn't see it anymore. So then he says he'll Zelle me the money. He played the same game Zelle'ing the money to me as he did with the job. Excuse after excuse after excuse. Be very very careful when/if you decide to give him your money. I wouldn't give him any money til you get the work done. Do your research before you hire him. read more

I had Desert Cabinet Refinishing repaint the cabinets throughout my home November 2016. I also had them refurbish front door, trim, and door jam at that time. Six months later I remain thrilled with the cabinets, but the front door needed a redo. I called Brian and he promptly sent out Rafael & Martin, who worked over 4 hours non-stop, to remedy the problem (they also cleaned up thoroughly). I'm confident that my periodic updates will be favorable! To date, I would not hesitate to recommend Desert Cabinet Refinishing! read more

Desert Cabinet Refinishing - Refinishing Services Near Me - Phoenix, Arizona

When friends stop by one of the first things they notice is our "new" kitchen, and a common comment is "the cabinets are beautiful". We opted to spend the extra money to have the cabinets stained instead of painted, and they honestly look like brand new cabinets. The finished product is perfect and it saved us thousands of dollars by not replacing them. They were in and out of our house in two days. Great job! read more

Desert Cabinet Refinishing - The cabinets look brand new! - Refinishing Services Near Me - Phoenix, Arizona

Brian is one of kind. Extremely disorganized and guaranteed he will never show up when he says he's going to. We had our cabinets painted 7 months ago and now we are having issues and he doesn't answer any of our phone calls or texts. He claims there is a 10 year warranty but that is not the case. PLEASE PLEASE PLEASE don't hire this company. You will regret it. read more

Their lacquer finish makes the finished product look so good! We had a great experience with them! They worked quickly and did a great job! read more

Desert Cabinet Refinishing - So pleased with our kitchen painted. They worked very quickly and they turned out great! We are very pleased, would highly recommend! - Refinishing Services Near Me - Phoenix, Arizona

We got estimates from four different companies and Desert Cabinet Refinishing came in with the lowest price by far. We usually select a mid range estimate, but we had friends who recommend Desert, so we went with them. We redid our kitchen and both bathroom cabinets in different finishes. All three came out BEAUTIFULLY. All the work was completed within one week. There were no mix ups. There were no mistakes. This company is tops on my list. read more

I woke up last Wednesday morning to find out that the cabinet refinishing company that refinished my bathroom and kitchen cabinets back in February erroneously charged my credit card $1900. Now, just to be clear, when the work was done, 7 months ago, I paid for all services in full. So I reached out to the owner of Desert Cabinets, Brian Hillard, and was told this was some crazy computer glitch on behalf of Square Inc, a financial services, merchant services aggregator, and mobile paymentcompany that he used to take my original payment back in February. He mentioned that he may have ignored an alert from the company to change his customer password and that it might be that his account was hacked. I gave him the benefit of the doubt, after he spoke to Square, Inc, and was told that the charge reversal would come through immediately. I've spoken to him daily listening to a million excuses and finally need to sit down and make possible future clients aware of how unprofessional this business owner is. I truly believe that this man knew what he was doing all along. Down on his luck and scamming old customers to raise cash. I'm appalled and hope that anyone considering using this business will reconsider. This is an update: Today, 9 days after the funds were erroneously charged to my credit card, the owner has returned the funds to me. I'm grateful (I do wish it never happened, of course, but am glad he came through). read more

Brian and his company just completed remodeling our kitchen and they did a fantastic job! We had good solid cabinets, raised panel oak 42" , so we were not looking to replace them but wanted to have them refinished for a new look. He had done 3 jobs for my clients prior to them putting their homes on the market so I knew that he did excellent work. We had the kitchen, wetbar area, 3rd bath and hall cabinets redone and hardware installed. They offered us many choices with the stain, and they also added 4" crown and an 1"undermount moulding. The job took about a week, the crew was on time and they cleaned up and once it was finished it looked like a brand new kitchen. We went with a darker stain so the cabinets don't appear as an oak cabinet. We LOVE our kitchen and would highly recommend them to anyone considering this type of project! read more

Brian came to our house and impressed us right away. He was professional and appeared to be very honest. Even though his price was not the lowest of our three quotes that we acquired, we felt confident that he would complete the job to our satisfaction and in a timely manner. His timeline worked for us and Team Kevyn (family members) appeared at our doorstep ready to work....and work hard, they did. They were all very friendly, efficient and did excellent work with great attention to detail. We didn't have to remove anything from our kitchen cabinets and the whole kitchen was sectioned off to reduce the odor of the paint. The Uncle did exceptional work and was the master tradesman! Kevyn was instrumental in organizing, communicating what was required in detail. In the end, the Mom polished taps and cleaned counters and floors to leave our kitchen pristine! Great work and would highly recommend Brian's company and his Team Kevyn!! read more

We recently bought a home that was not as maintained as well as it should have been. The 2001 kitchen cabinets where a good quality cherry wood and the footprint was fine, but the lower cabinets were a wreck. It was almost as if kids had raced trikes through the kitchen for several years. We evaluated new cabinets or having the current ones refinished. In an effort to make a determination on how to move forward, we gave Desert Cabinet Refinishing one of the small drawer fronts to do a sample re-stain on. The sample turned out beautifully and we had the Desert Cabinet team refinish the entire kitchen, which included adding new handles and soft close hinges. The quality of their work was nearly perfect and the rich color was consistent through out. We had them tone down the cherry red color with a more updated light walnut look. We now have a beautiful kitchen which looks like it has brand new cabinets and all for less than half the cost of new. Thank you Desert Cabinet Refinishing! read more

Desert Cabinet Refinishing - Refinishing Services Near Me - Phoenix, Arizona

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Brian and his team painted oak cabinets in our kitchen, family room, and bathrooms. We have had many compliments on his work. He was easy to schedule with, came on time, and did the work as he said he would. He even worked around other work we were having done before we moved in (interior painting). When we had to troubleshoot something (not something he did) after the job was done, he was happy to help us. He brought us touch up paint and walked around the house with us to make sure we were happy with all of the work. Just great communication and customer service, and great execution of what we asked to be done. read more

1 star is generous. Brain and his team were awful. They never showed up on time, if at all. When they did show up, it would be for 1-2 hours and then he'd run off to another project. We would get the constant run around "i'll be there tomorrow at 10:00 am" and then not show up for 3 days. A 2 weeks project took 5-6 weeks before we fired them. Cabinet finishing was poor, sections still had primer on them. Door and drawer faces that were re-installed weren't aligned. Hinge prep work was beyond bad. They got over spray on newly finished walls, outlets covers, and appliances. Cabinets has a chalky touch and appearance to them. We ended hiring someone else. The second guy took 1 week to take everything to his shop, re-finish everything, and re-install everything. read more

They were professional, helpful, arrived when promised and finished ahead of time. Couldn't have asked for more. And what a difference. I had the 42" cabinets, and the style was fine. Just not real wood, thermofoil. (sp?) Anyhow, by the time they finished with them, and my adding of better knobs, they look great. I'd certainly recommend them. read more

It has been over ten years since we have had our cabinets resurfaced by this company. To this day, people compliment are cabinets. They are as beautiful as when they were first done in our kitchen, laundry, bathrooms and front door. I had oak cabinets. They filled in the grain and made smooth. The color is still current. I would highly recommend this company! read more

Terrible! Steer clear and go with a different company. This guy Brian is a liar and has HORRIBLE follow thru and his work STINKS. The work is sub-par and his 'workers' bad mouth the guy! After many missed appointments, wrong paint color, mismatched paint texture, we are just happy to have our doors back and will find a new company to fix the terrible job. Don't waste your money, he promises a lot and does not deliver! read more

Finish is not the greatest - and they left all the screws and debris inside the cabinets. Finish is deteriorating. Tried to contact them to ask how to use materials they left to touch up and get no response to phone calls. Would not use them again or recommend them. read more

Jodie came out on 4th of July to give us a quote on refinishing kitchen cabinets. She was very professional, helpful and has great customer service. We haven't selected a company to work with yet but wanted to acknowledge Jodie. read more

I do not recommend this company. Their work was not completed with detail and they missed many spots on our cabinets. I have called the owner, Brian several times to schedule his workers to come back and touch up, however he never calls me back. The cabinets should not be chipping already. I don't think any protective coat was used and they also got the paint on our walls. I could tell the workers were doing a project that they were not familiar with. They reinstalled our panels incorrectly and left masking tape inside all of our drawers and cabinets. We also had to have the home professionally cleaned afterwards because it was so dusty and dirty. Do not use this company! If I could give 0 stars, I would. read more

Great job done as far as the quality of the refinishing of the cabinets. However when they installed the new hinges they used 1/4" screws. I had to replace every screw on every hing in my house as the doors started to fall off. Like I said though, very good quality on refinishing. read more

Desert Cabinet Refinishing just finished doing the cabinets for our house. They did a great job - thanks to Brian and Jody and their team of professional refinishers. They made my cabinets look like they are brand new. They were on time and very neat, cleaned up afterwards and were very careful around my new tile and new countertops. Highly recommend them to anyone looking to refinish their cabinets. read more

I had them refinish 20 year old bathroom cabinets that were a honey oak color. They did a perfect job, they worked hard to make several color samples until I had the new color just right. The workmanship was excellent, I will use them again for my kitchen Island. Only ding is their up front sales process was a little disorganized, but their workmnanship and Quality more than made up for it. read more