Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Phil did a great job selling our house! We knew we were up against a major challenge in the current…read moremarket. Apparently, there were something like nine houses for every buyer at the time. Still, Phil went all out and did a bunch of things above and beyond to help our house stand out. It worked! We are thrilled that we were able to sell it, and along the way Phil kept us in the loop and held our hands along the way. We highly recommend him.

first of all I am a Veteran. this guy PHIL Shaver scam artist. Beware…read more he had a me on the phone after 15 minutes of stupid home questions about selling he never offered me a price. Beware this guy is a joke from hell. I mentioned all the up grades I had and he still bull shitted me, So don't waste you time and effort. NEVER RECOMMEND

Sumerae has been incredible to speak with and has answered a ton of questions for me. Looking…read moreforward to working with the team! Thank you!

We were really interested in a property here in Gilbert, it's been on the market for over 64 days…read more I had filled out a form thru this particular companies on-line link to tour this home. Through the prompts and towards the end of my process, it requested me to provide my credit card as verification, so I opted out and x'ed out. Within seconds- I received a call from Raphael at Rosenbaum Reality Group. Talk about a "bait and switch"! LOL From this conversation I was able to book a tour (without payment) of the property that same day. I was provided the access code to enter with my family when we arrived to the address. It had just rained, so we found many concerns from that alone. This was an older home with zero upgrades, back yard needed some landscaping done, front entry needed the bird poop & cobwebs removed. The deck off the Master Bedroom had some wood rot (probably from rain water settling in those areas) and had portions where it was extremely unstable. NOT SAFE!! That said, the view from the home is what you are paying for bottom line! We thought additional work would have to go into cleaning & questioned that as the renters. Would we have been responsible for additional tidying up at move-in as this home was seemingly being rented "as is"?! I addressed these concerns with Raphael and proposed a bid at $2,800 a month to the owner. The owner countered back with still a price range that was to high (for the conditions of the home) and not in our budget especially with ALL the additional expenses this property management company charges. Administrations Fee- These property management companies can charge a 1.9% to 3.3% MONTHLY administrative fee! Plus, a renters "benefit package" that's mandatory and another $75 dollars MORE a month along with the one time admin fee of $250 upon acceptance, that is also non refundable! *The Catch- With most of these shady Property Management Companies it seems fairly standards to tack on these ridiculous / bogus charges to make up for the loss when Arizona cities took away the residential rental taxes. So, that means property owners can no longer impose a tax on residential rentals after December 31, 2024. Yet, this is how they're working around it to still suck that money out of the renter, by making it look legit and there's no option to opt out! They claim they have a $350 redecorating fee?! That's just a fancy term for a cleaning fee, which clearly they don't clean prior to you touring and or when you rent! So, are they actually doing this prior to move in or just keeping your money and calling it something it's not?! You decide based off touring their rentals! *Important Note- Standard Deposit ( if you get any money back at the end of your lease, this can be used toward the purchase of a home specifically the closing costs. Just not the one you're leaving or any of their other rental properties! They have an enrollment choice (do not do this) which is cheaper. However, it's prorated with an additional percentage that is added and divided by your 12 month lease. It's almost $900 more annually! You do not get these funds back at all-ZERO. I suggest you stay far away from dealing with this incompetent liaison agency and best of luck in your rental house hunting.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

I recently had the honor of working across from Gulch Group agent Garett Chatham who represented…read morethe buyer on a real estate transaction and what a pleasure it was to make his acquaintance! He was professional, responsive, and great to collaborate with from start to finish. He is a talented real estate agent and a good asset to the Gluch Group. He did your team proud!

We worked with Brandon, and he was excellent. He took the time to explain everything thoroughly,…read moreanswered all of our questions, and always responded quickly whenever we reached out. The process was simple and straightforward, which we really appreciated. Not only did Brandon help us better understand our coverage, but Stewardship was also able to save us money on both our home and auto insurance compared to the agencies we were previously with. It feels great knowing we have good coverage and a team that is responsive and helpful when we need them. We highly recommend Brandon and the Stewardship team.

Brandon was extremely helpful in finding our family a reduced rate with our car insurance. We are…read morepaying less and receiving MORE benefits than we previously did (such as rental reimbursement and glass coverage). This is saying a lot as we have 3 teen drivers! He also helped us pay less on our homeowners policy. The process was seamless and I have great relief knowing a professional has had eyes on this important financial piece of our puzzle. Thank you Brandon!

I would like to say something about jerry... I rented from…read morethis company for 10 years.. Sometimes things dont work out but Jerry has a very kind heart and soul... I was worried as a single mom and he did his very best for me. There a great company! Please rent from them! Jerry is kind and has a big heart which im thankful! Thankyou jerry for the 10 years of knowing you. ‍ shauna

Would like to start off saying I had no issues with Yvette and I thought the company itself and it…read morewas just their shady lawyers, but after speaking to Jerry on the phone, I can be another witness to this guys unprofessionalism. I applied for this property. I submitted my ESA letters from my LCP who I've been seeing for 6 years via telemed sessions and never had a problem with the ESA part. Their lawyers denied my letters and I was then requested to use their provided form if I wanted to continue trying to get them approved. I was approved for the property, pending the dogs and I was told not to do the deposit yet until we submitted the form. I had my LCP fill it out and we submitted it. Today I got a text stating they're still waiting but because I failed to pay the deposit, they went ahead with another application. I called and talked to the woman I've been dealing with and it was agreed upon that I would pay the deposit now, we'd wait on the outcome of the lawyers and if need be, I'd pay the $1000 for the dogs and an addendum would be added that if I got the lawyers decision overturned, I would be refunded. I got told to hold off for a few as the broker wanted to take a look. I get an email that my account was deactivated and I called in to find out what was going on. He answered the phone on speaker and yelling. I explained who I was and I was inquiring why and what happened. He told me that "YOU KNOW WHY" and I said no? "BECAUSE OF YOUR ESA!". I questioned if he was denying me because of the dogs because that's illegal. He stated again that "YOU KNOW WHY". At this point I took this as him accusing me of lying and falsely claiming my dogs are ESA. I continued to try to point out the legality and it not being legal as they are, my LCP is licensed and everything. He just kept telling me to calm down and to email him because he was done talking to me and that I was lucky that he refunded me my application fee. The guy is very unprofessional and I took his verbiage on our call as accusing me of lying and about my mental health that if it wasn't for my dog, I probably wouldn't be here now, being discriminated against. He went on about how he loves it when "people play lawyer". I wasn't playing lawyer, I know know my basic rights under this particular law. I'm also capable of reading on the AZAG.gov website stating denying someone because of an ESA is illegal - reading doesn't take a law degree. I really don't care if your scummy trio of lawyers used to have a judge in their midst. Doesn't mean zilch on my end. Just shows that you try to scare people into not challenging you because you think you have the law on your side when you really don't. Keep in mind that neither Redhawk or their lawyers will give an explanation to how they're not breaking the law by denying an approved application otherwise because of the ESA. To receive this reason, you must pay $75 that their lawyers charge them to give, to which they pass on to you and think that justifies an illegal action. I contacted my companies EAP and am in the process of being paired with a lawyer for their discrimination and would recommend others to stay away from them. Message to Jerry: I had reservations from moving forward with your company from the start with the BS sales tactic I got when I called about the code not working, but was advised to calm down and give you the benefit of the doubt. My instincts were again proven right. I have 3 triggers that will get me worked up. 1. calling me a liar 2. attacking my dogs - especially Brodo and undermining how important he is to my well being 3. seeing people treated unfairly or wrongly, which I've read nothing but that from you and your scumbag law firm. I'll admit some of those people are probably in the wrong, but I experienced enough of you to know which ones are telling the truth to realize you're no saint. You got a BINGO - congrats! What you're insinuating about my letter and my dogs is an act of fraud and if true, I could be held accountable for it. So here's an idea; report me as I have you. Let's see which of us broke the law with my application.

We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

FLAWLESS. If you're buying or refinancing, Jeremy and team are a type-a-gen-x dream come true;…read moreorganized, responsive, and on top of every detail. They made our home buying experience completely seamless. Thank you Jeremy and Christy, you really were amazing to work with!

Jeremy was incredible to work with! He was extremely communicative, kind, and trustworthy…read morethroughout the entire process. We really appreciated how transparent he was and how willing he was to answer all of our questions. Our prequalification form was delivered in less than a day to our email, which we appreciated the swift deliverance. Even though we ultimately decided to go with a different lender to take advantage of incentives through a new build, we genuinely enjoyed working with him and would absolutely recommend him to our friends and family & will keep him in mind for the future in real estate. Highly professional and truly cares about his clients! Thank you Jeremy & Fairway Mortgage for taking the lead in getting us into the real estate world!

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Working with Candice as first-time homebuyers was an exceptional experience. From the very…read morebeginning, she ensured we were well-informed, guiding us through each step of the process with clarity and expertise. Candice consistently met every deadline and kept us updated on progress, making us feel confident and secure throughout the journey. Her negotiation skills were truly impressive, demonstrating her deep understanding of the market and commitment to getting the best possible outcome for us. Candice's availability was remarkable--she was always there when we needed her, ready to address our concerns and provide valuable advice at any hour. Candice's ability to make things happen was nothing short of amazing. She navigated challenges with ease and turned what could have been a stressful process into a smooth and enjoyable experience. Her work ethic is nothing short of extraordinary, and she made our dreams come true. Without a doubt, Candice will be our realtor for life moving forward, and we would recommend her a thousand times over. Her dedication, professionalism, and commitment to her clients are unparalleled. We couldn't have asked for a better realtor. I don't often write reviews, but Candice truly deserves this one. At the end of the process, Candice went above and beyond, making us feel like family. The home gift she gave us was the best feeling ever and a perfect finishing touch to an incredible experience.

The Mister Rogers Homes Team of West USA Realty is amazing. They did a great job selling my Mom's…read moreplace, while she was in another state. They made everything easy and explained things in simple terms. Great to have them in my corner! Smooth transaction all the way around!