We we had an evening meal here after going on a Puebla food tour in the afternoon. I only mention…read morethat because we were pretty full before we even sat down to eat. Things we liked: the sommelier was very friendly, knowledgeable, and helpful. He let me taste two different wines and I get to choose my favorite. He even helped us get a ride home. The food was generally quite good. We ordered four different items, including a beef ceviche, fried parsley, crema Poblana soup and mole poblano with chicken. My favorite of these was the crema poblano soup. All items were all nicely prepared. The servings were quite generous. Despite several complaints we read on Yelp about the prices, we thought they were pretty reasonable compared to what we would pay in the USA. Things we didn't like: there was some construction going on, apparently to prepare for Valentine's Day. There were some poorly behaved children running through the restaurant. There were large groups of waiters standing around talking to each other. The restaurant wasn't very crowded on this Wednesday night. Overall, it's a good restaurant with a few flaws on our one visit.

Very traditional and good food. Service very good and the ambience was nice. Definitely recommend…read morewhen visiting town.

Very nice hotel in a great location. Not too far from the square. Rooms named after famous…read moreHispanic people. Breakfast was great and the hotel is nicely decorated.

This is nothing less than a FIVE STAR hotel. From the gorgeous building itself, to the beautiful…read more decor, to the rooms named with international stars, to the spectacular included breakfast. We wanted to flee Mexico City and decided to head to Puebla. Found a great deal online and wound up in the rooftop suite. I've stayed in every level of hotel and this is the finest room I've ever stayed in. We were both sick,so we stayed in our first night and had room service which was spectacular. The cream of mushroom soup was the thing of dreams. Every breakfast was equally good. The staff goes out of their way to help and I mean that literally. My wife stopped in at the bar to order a Sangria, assuming she'd take it back to her room herself. But the staff her won't allow a client to go through such a bother and they insisted on bringing it upstairs themselves after making it. My wife speak a little Spanish and the staff speaks a little English and they were with giving information. The view from the rooftop is spectacular and on a clearish day you will get the most amazing view of the Volcano you will see in Puebla.

If you're visiting Puebla and you want to feel at home THIS IS DEFINITELY the place to stay. Their…read moreservice is the best and the rooms are very clean and new. Their staff is highly skilled and polite. They make you feel welcome and go above and beyond to meet your needs. I had a great experience and I highly recommend it. Thank you Santiago Hotel for making me feel at home away from home. Loved it Loved it! Un especial agradecimiento a la recepción por el Señor Jorge por tan excelente servicio!Hotel Santiago Es el mejor hotel de Puebla,nose diga más!

Realmente lo que no nos gustó fue la atención al cliente en el front desk, no tenía agua caliente…read morela habitación , llamé y la señorita que me tocó de mala suerte estaba de mal modo y con pésima actitud su nombre me parece es Jocelyn , algo así, estábamos pagando por la estancia como para no tener agua caliente , pésima actitud , 0 de 10 , aparte de eso el lugar limpio y la Sra que me tocó que me ayudara con la limpieza de la habitación , nada que ver , sonriendo a pesar de lo pesado de su trabajo , excelente . Pero pues ojalá pudieran poner personal atento que si tienen problemas personales los dejen en su casa .

Great hotel with amazing volcano views. We got the large balcony room which there is only one on…read morethe third floor. I thought it would be one of the higher up rooms but it still has an amazing view. The restaurant serves good food but I which there was more traditional simple options. The prices are reasonable but that is for me. I thought the restaurants around town are fairly cheap at around 25 US dollars for two with one or two drinks each. The hotel is more like 35 US dollars for same.

Positives: hotel is gorgeous-very luxurious looking…read more Rooms are beautiful have everything we needed. Service is great- nice employees willing to go the extra mile Food is delicious-24 hour room service was so nice! Good AC Needs improvement: 9:30 pm turn down service was not mentioned and room service opened the door after one knock and woke up my baby who was crying and wouldn't go to sleep til midnight -served vinegar in my water with my breakfast nearly spit it out...not sure what that was all about. Maybe they didn't finish cleaning the glass? Left a bad taste in more ways than one -SO noisy, can hear all the cars/trucks/honking etc. also if anyone is outside the door in the hallways you can hear everything from voices to loud slamming doors etc. was not relaxing when trying to relax! (Or put baby down for a nap) Overall beautiful hotel but would prob stay somewhere else next time we are here.

The AC on room does not work good. If you want want to…read morestay I recommend you to have them triple check to make sure it works.. I'm not coming back

I was on an escorted tour and this was the Puebla hotel where we stayed for two nights. The…read moretoiletries are Ferragamo and you even get a nicely-wrapped loofah sponge. The bed is very comfortable and has beautiful embroidered accessories. The remote controls for the TV and AC were presented wrapped in plastic. I took a star off because the hotel had closed the elevators. I felt bad for bell boys who had to take our luggage upstairs and for the elderly folks who were on our tour. Our tour manager spoke with management about allowing our group to use the elevators but they wouldn't budge.

I love the antiquity of the old convent as well as the comfort of a modern hotel. The location…read morecould not be more perfect to the historic district. Walking around, soaking in the culture, and then back to the room was great.