Going to a small town you've never really been to and find a Hotel is quite scary…read more We booked here as it was a suggestion from a friend, the place is nice, rooms are well kept, but the whole "Old Town" Atmosphere could get a small push with a bit more modern installations. Old school keys and a CRT-TV, no hair dryer, and no steam iron? It seriously could be better. The restaurant is pretty much in the middle of the hotel, food is good, and the prices too. A nice big swimming pool is also good, specially with over 32º in the middle of March! A really big positive thing of this hotel is the Amazing view of the Cholula Pyramid! It just couldn't be better. And on the next block there are a couple of bars, an irish pub and some Restaurants. For Mexico it's a bit expensive at about 90 USD per room for what you get here, but all in all, it's worth it. Credit card acceptance is pretty much standard in Mexico, no surprises here.

I don't give it a cero because it doesn't let me. I've been traveling for business and leisure most…read moreof my life and I have to say this is THE WORST HOTEL I'VE EVER VISIT. I was here for business and i have to say this shouldn't be call Hotel, it should be a Hostel (the backpacker kind). Rooms are horrible, dark, old, it smell like old and humid; no AC and yes you need it. Food and service at the restaurant is NOT good. No plugs to use a computer or charge your phone; shower is scary and NO water pressure; light fixtures that don't work; bed very uncomfortable; do you want me to go on? The only thing positive was the girl at the front desk was very nice and tried to help. I wouldn't suggest this place NEVER, EVER.

We stayed a couple of days during our visit to Cholula and what gem this place is. Beautifully…read moredecorated and the staff was warm, friendly, and made our stay a memorable experience. The food for breakfast was outstanding and the location is perfect, just around the corner from the center of town and the pyramids.

I love this place! Its very safe and quiet! The staff is very friendly and make you feel welcome…read moreevery time, the rooms are very clean and comfortable! I recommend 200% this Hotel!

We visited this location a couple of months before Covid. This was actually my last trip abroad. We…read morehad visited my brother who works at the Universidad de Las Americas and stayed at this hotel for a few nights. The hotel is very nice, clean, and it has excellent service. It is also a fairly new hotel. Our room had an excellent view of the volcano and it was beautiful! The free breakfast was fantastic: tasty chilaquiles, refried beans, a big selection of pastries, excellent freshly made and crunchy granola. I am not sure if the breakfast is currently available due to Covid but it was fantastic! I hope Covid is over soon so that I can visit Cholula again I will certainly be staying here again.

Very nice hotel in a great location. Not too far from the square. Rooms named after famous…read moreHispanic people. Breakfast was great and the hotel is nicely decorated.

This is nothing less than a FIVE STAR hotel. From the gorgeous building itself, to the beautiful…read more decor, to the rooms named with international stars, to the spectacular included breakfast. We wanted to flee Mexico City and decided to head to Puebla. Found a great deal online and wound up in the rooftop suite. I've stayed in every level of hotel and this is the finest room I've ever stayed in. We were both sick,so we stayed in our first night and had room service which was spectacular. The cream of mushroom soup was the thing of dreams. Every breakfast was equally good. The staff goes out of their way to help and I mean that literally. My wife stopped in at the bar to order a Sangria, assuming she'd take it back to her room herself. But the staff her won't allow a client to go through such a bother and they insisted on bringing it upstairs themselves after making it. My wife speak a little Spanish and the staff speaks a little English and they were with giving information. The view from the rooftop is spectacular and on a clearish day you will get the most amazing view of the Volcano you will see in Puebla.

I was looking forward to stay here, and after traveling for 10 hours, we got there very late and…read morethe lobby was closed, we were stranded in the middle of the street at 2 am, there was never a courtesy call or message to let us know that this was the case. Needless to say we had to find a place to stay. In the morning I called to explain the situation and the guy that answered was COMPLETELY RUDE ! He said that he didn't care that I had to speak to the travel agency for refund or any other concerns. Will never try to stay here again !

Staff AMAZING. They will take care of you here. Breakfasts are just lovely - very good coffee…read more Rooms are huge, and private. So close to the pyramid & zocalo. Also recommend restaurant next door called Casa Ardens.