The lobby is very impressive and the reception area very welcoming but the rooms lack air…read moreconditioning and the bathrooms need a lot of renovation. The breakfast was just okay. The wifi connection does not work throughout the hotel. Upon check out, there was no valet to get our car and the receptionist gave an attitude when we didn't bring the remote controls from our rooms as collateral. I ran late for my meeting because check out took so long while the receptionist gave us attitude as though we were inconveniencing her. Sadly, this is probably the best hotel option in downtown, Tlaxcala but next time I'll take my chances on an Airbnb.

We had a lovely stay here! The hotel is beautiful, the rooms are nice, and it was great being right…read moreby the pool (as most rooms are). I was between giving this a 4 and a 5 because it wasn't perfect, but frankly the staff was EXCELLENT so I decided to round up. The pros: 1) Seriously one of the best hotel staffs I've experienced. They were extremely friendly, helpful, and accommodating. We actually got put in a room with an odd sulfur smell first and they moved us immediately and apologized profusely. We had no issues after. They were really prompt at getting our car from the valet, too. 2) Fantastic breakfast buffet, and to add to the excellent staff service, we were uncomfortable eating in the dining room because of Covid and it was quite full, and they served us at the pool where no one else was and it was airy. Really awesome. The food was delicious, especially the tamal and the cannelloni. 3) Every inch of the hotel is beautiful, from the lobby to the dining room to the side rooms to the pool to the outdoors spaces. Cons: 1) The beds are quite hard. If you need a soft bed, this spot isn't for you. I wasn't nuts about the bed but tbh everywhere I've stayed in Mexico has had a hard bed so idk if there's much I can do about that. 2) There were no hangers in our room. We didn't bother asking for them but honestly it's plausible someone stole them because unfortunately people do that. Check in with them on that if you don't have any in your room. 3) The wifi is TERRIBLE. Truly awful. Don't expect to be able to work here if that's what you're trying to do. It disconnects every ten min or so and barely works. I know these cons should bring this to a 4.... But I can't. The staff was amazing and made up for it.

Wonderful hotel, clean and spacious. Wonderful views from top floors, close to everything in…read morePuebla. Would recommend to anyone wanting a convenient place to stay near town. Very attentive and friendly staff. Nice lobby and bar area making you feel very comfortable. Did see the restaurant but did not use the service there since we wanted real authentic food. Many restaurants and places to go nearby. Coming back and hopefully soon.

Awesome hotel! We loved our stay there. The restaurant was extraordinary! The service was superb!…read moreWe had an amazing view to the surrounding volcanoes. Beautiful!

Nice hotel, close to downtown Puebla. Very friendly staff…read more Arrived and had dinner in there restaurant, everything was really tasty. Coffee was pretty awesome. Definitely would recommend. Only thing no jacuzzi -:-/

Hotel is nice but restaurant is way overpriced and brutal! Had a burrito from the room service…read moremenu that cost 200 pesos. It wouldn't have satisfied the hunger of a 3 year old. It taste ok but was literally the size of a bratwurst sausage. Maybe 5 inches long and as thick as roll of quarters! I get burritos a few blocks away for 40 pesos that are 5 times bigger than this one! I've also had the lasagne which is Meh! Barely passes for lasagne. The rib eye was probably the worst steak I've ever had which should've been the first sign that this restaurant isn't worth my time but as I've been living here, I had no other choice late in the evening. The breakfast isn't half bad but if you have the choice to eat here or go somewhere else.... Go somewhere else! The hotel would get 4 stars if it wasn't for the restaurant. It's letting the place down bad! The shop by the front desk is grossly overpriced too! Go over the street to 7/11 if you need drinks or snacks!

This hotel completely serves its purpose: it is an efficient, convenient, business-oriented…read moreestablishment. The beds are comfortable, the service is great and if you need to get anywhere, you can ask the front desk to arrange it for you. If you need a little exercise, try the indoor pool around 7 in the morning: it's not very large but except if I'm around, you will be by yourself. The breakfast is not the best I've had but this is good enough for an Holiday Inn Express.

Very pretty place to visit. Tried their signature drink and it tasted "medicine-y" to me. I also…read moreordered the "huachinango". It was good but doesn't come with any side dishes (just 2 small pieces of what seems like lightly breaded fish on top of 2 types of sauces). You can eat on the balcony which offers an incredible view.

Amazing beautiful relaxing quite hotel to chill!! Great little town to spend with family and maybe…read moresome isolation work!! Plus right in front of a nice mall with a Apple Store!!

We visited this location a couple of months before Covid. This was actually my last trip abroad. We…read morehad visited my brother who works at the Universidad de Las Americas and stayed at this hotel for a few nights. The hotel is very nice, clean, and it has excellent service. It is also a fairly new hotel. Our room had an excellent view of the volcano and it was beautiful! The free breakfast was fantastic: tasty chilaquiles, refried beans, a big selection of pastries, excellent freshly made and crunchy granola. I am not sure if the breakfast is currently available due to Covid but it was fantastic! I hope Covid is over soon so that I can visit Cholula again I will certainly be staying here again.

We had an amazing stay at this hotel. Our initial plan was to stay 2 nights and instead we extended…read moreit to 5 night stay. Best decision ever. Very secure , beautiful pool, delicious restaurant (breakfast included) and don't have enough words to say how much we appreciate the staff that made my family feel like home. Definitely coming back more often since it's a great getaway and stress free trip (they offer great selection of massages and facials)

This Hotel doesn't look big from the outside but this is just where the fun starts, when you walk…read morein there is a mini-store to your left and to your right is the receptionist in which was very nice and respectful We where in the main suit above the entrance with 2 full beds, in which where amazing and nice and soft, not too soft but medium sized type of soft (best beds in Atlixco), the location is amazing being next to el centro or center of atlixo and the main photo sign that says "atlixo" the room service was amazing and the valet was so nice and he's story of how he ended up in atlixo is sad but nice! The Food/Resturant service was amazing aswell with alot of options of well treated food, we booked 3 night with them snd when we checked out, they gave us a Beautiful flower pot with atlixo finest flowers! THIS PLACE IS SO WELCOMING, overall 10/10 best hotel in altixo will 100% come back!