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DermaTouch RN

4.5 (223 reviews)
Closed 8:00 am - 5:00 pm

By appointment only

Updated 2 months ago

Services - DermaTouch RN

Nonsurgical body sculpting

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Forehead

WATERED DOWN BOTOX. Loved the beautiful office. Loved my injector. But they have to be watering down the Dysport\Botox. Received 70.5 units Dysport on special prom. $300. Never saw much of anything happening to wrinkles. Injected forehead, glabella, and corners of mouth, around eyes. Took more than 2 weeks to kick in and was barely noticeable. Was out of state and came back 6 weeks after initial injections. Called and was rescheduled for more at regular price. Decided to just go with glabella and corners of mouth even tho none of the other injected areas were relaxed. Approx 13 more units. $60. Injected glabella and mouth corners. 14 days later wrinkles exactly the same. I called and expressed my dissatisfaction and was told to come in for more. Told Dysport/ Botox metabolized differently in diff people and that what I had was called full face. But not one single area was relaxed. I can understand if they stretched the last bit out but not one single area is relaxed. I've used neurotoxins before but not in the last 3-4 years. I've always gotten them in doctor's office as I have been in pharmaceutical and disposable sales for the last 25 years. At this point $360 in and not one site injected relaxed. Do I spend more where none of the neurotoxin has worked or go elsewhere? I think I'll go elsewhere. I hate to give negative reviews.

The severity of the rash is difficult to capture on a picture.  Right side and left side.
JayandSandra H.

I am disappointed to update my review to remove stars. First off Nicole my injector deserves 100 stars and is a fabulous injector and an incredible human being. However, I recently bought some SkinMedica TNS Advanced Serum & Neck Cream resulting in severe allergic reaction. I called immediately, first thing in the morning and prompted to voicemail. I received text stating someone would contact soon. I uploaded face pictures to the text. I waited all day and no one called. I sent a follow up text. No response. So I called, put on hold and then was transferred to Mindy. On top of all this I have buried my bonus dad this week, taking care of my elderly mother and I am the POA of my other dad in ICU, and in a pretty strenuous masters program. My self care day (which I'm working hard on even doing for myself) turned into a nightmare. I have referred 100's of people to Renee at DermaTouch over the last 25 years, starting off in a little office building off FM1960 so writing this update is disappointing. Mindy was not very helpful. She repeatedly said "I have never seen this happen, are you sure it was not something else you did, like change laundry detergent". She never validated me or empathized regarding my issue. She said she will "look into" what she can do. She never encouraged me to come in so she can look personally at my face. I said "well for starters I want a refund". I contemplated mailing the items back. Well after brewing over the issue then sleeping on it, waking up to look in the mirror and not recognizing myself. My husband said I looked 20 years older! He said, you have to go there today in person for a consultation and return the products. I dreaded the idea of having to speak to someone that struggled to believe me with no empathy. When I arrived I asked for Nicole but was told I had to speak with Mindy. I asked for Renee but was told she was on vacation for a month and was not reachable. Hesitantly, I met with Mindy and I was shocked how she handled the situation. I understand she should ask me questions to better understand. However her questions were not in that manner. Her stance was mostly that it's NEVER happened, they are natural products & what could I have done to create this face rash. I have managed MedSpas and Plastic Surgeon offices. It's been awhile but I was able to reflect on how I handled issues. First off, depending on what the issue was I consulted with the MD on staff. The MD would meet with the client and come up with a care plan, this was usually minor burns from lasers and allergic reactions to products. And honestly most of the burns were from people who later admitted to using RetinA or a darker skin tone who had recent sun exposure. Technically in these cases it's not our fault because lots of documentation with signatures and education before treatment regarding contraindications. In other words, a thorough explanation of education and contraindications and signatures on consents were in every file. That being said, when these things happened, because it is inevitable, the clients were treated with the utmost respect and care and offered free services to make up for the burden and time they experienced. Thankfully it was not often. Every so often a person would complain about their Botox, those things could be handled between myself and a nurse. Nobody performing procedures are perfect - things happen but how you handle them is of utmost importance. Luckily most issues are out of the providers control anyway, therefore how you handle the matter is all you have to make the person comfortable. Well today, instead of helping my dad in ICU and being with my mom I went to the urgent care. Mindy said the rash should not get worse and should look better and better each day. Well it was not worse but it was not better either. Maybe a bit more swelling in my cheeks. The doctor said without intervention this severe rash could have taken weeks to clear up. Opposite of what Mindy recommended which was only to leave it alone. She said if it got worse then it could not be these products. The doctor said that was an odd conclusion given the condition of my skin and not knowing exactly which ingredient caused the reaction. Doc said there is a chance I could have scaring or develop hyperpigmentation areas -- which actually have already started He prescribed 20mg of prednisone two times per day (which is a lot) and 25mg Hydroxyzine 3 times a day. Now I have spent about $200 PLUS much more than that considering time spent dealing with issue. Not to mention if I will need post treatments for dark spots. The doctor said that she was not qualified to tell me that only if it was worse then it's definitely not the product and at that point, I should go to the doctor. I know it's not DermaTouchRN's fault I had an allergic reaction but they should have had a medical doctor look at me and prescribe the medications needed. And treat me like they cared.

Botox, cheek and lip fillers by Nicole!

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9 years ago

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Renee M.

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4 years ago

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5 years ago

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7 years ago

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4 years ago

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4 years ago

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8 years ago

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6 years ago

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4 years ago

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4 years ago

Great service. The nurse Lori was very friendly and very well informed. I would recommend her to anyone.

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5 years ago

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5 years ago

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4 years ago

Renee is the and the entire facility/staff is top-notch! Highly recommend.

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7 years ago

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Renee M.

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11 years ago

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12 years ago

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9 years ago

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4 years ago

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12 years ago

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6 years ago

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13 years ago

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8 years ago

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5 years ago

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10 years ago

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10 years ago

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5 years ago

Best place and prices!! The staff are great and I have been a customer for many years! Wouldn't go anywhere else.

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6 years ago

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8 years ago

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Renee M.

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9 years ago

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5 years ago

Beautiful office, excellent care, EXTREMELY Covid conscious precautions in place. Definitely my new go to for services.

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5 years ago

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6 years ago

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8 years ago

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Renee M.

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8 years ago

Cheapest on botox that I've come across. Good service. In and out really quick! Always running good specials.

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5 years ago

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6 years ago

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8 years ago

Lori was amazing!! She gave me exactly what I wanted! I will definitely be back to see her!

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Renee M.

Cynthia - Thank you so much for the review. Come see us again soon.

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8 years ago

I've been a client for over 10 years. Tried different places but I always come back to DermaTouch.

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8 years ago

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Renee M.

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Review Highlights - DermaTouch RN

I have been scheduling with Renee for many years and she always strives to please her customers.

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