Excellent customer service, prompt, and efficient from scheduling to insurance to examination. I've…read morebeen with Dr. Roselynn Nguyen for over a year and I'm always impressed with the timeliness of her staff and adherence to appointment times. It seems like a well oiled machine. Staff is professional and Dr Nguyen gives her patients a clear understanding of their issues with options of how to best address concerns. 100% recommend for your dermatology care.

I have been to this dermatologist twice now, and without fail and with great consistency, I have…read morehad the most incredible experience. Literally everyone in this place has an active and positive attitude. When you walk in, the administrative staff are immediately routing you and with a positive demeanor. They are simply charming. And then you get to your room on time, and the staff who attend to you have an amazing bedside manner. They are overtly compassionate, extremely accommodating and you feel like you are the most important patient ever, even for a routine checkup. Dr. Bryan Carroll is an amazing doctor - very friendly, very compassionate and supportive and also has a light candor and sense of humor that make him a perfect doctor to have to see. I highly recommend this place. My only regret is that they are not a general practitioner. I could get used to this place more often.

Dr Richardson may be the best in north Texas. I have had to see MOHS surgeons since 19 years old…read morebeginning with basal cell carcinoma advancing to complex melanoma. As a 65 year old, his practice covers all facets of medical and business with excellence. Looking forward to continuing my journey to heaven with doctor R. Can't recommend him enough.

New Pat paperwork arrived day before appointment due to my mail carrier not office staff. When I…read morearrived I was not finished filling out the forms, staff called me back to exam room. She didn't introduce herself or tell me her level of training: nurse or MA? Then provider saw me without looking at my medical history or medication list, which is extensive, then looked at my skin and made a diagnosis and determined a treatment plan without regard to asking me to explain what all I have tried in the past. Again, I didn't feel heard or like my opinion mattered from another doctor because of stigmatization against my mental illness. Please do not go see this provider's office. They give out medication without regard to what possible interaction between them there could happen. Received phone call from office manager explaining how it is possible for providers to pull information from previously seen providers and previously used pharmacy. I didn't know this to be a possibility. I do wish he would have verified the information he had seen on those records with me. Just because I have a prescription doesn't mean I take that medicine.

Friendly staff with plenty of seating. It can confusing trying to get to the suite but there's…read morepeople there to guide you. Parking isn't free but $2 is nothing compared to other garage parking in the city. The Dr. was gentle & explained everything thoroughly; I will be back for my yearly check up. Highly recommend!

I came for a facial and not only was Sunny amazing, but everyone in the office was so sweet and…read morewelcoming! (Most dermatology offices I've been to in the past haven't shown much care for their clients, and the offices haven't been organized) so this experience was refreshing to say the least! Can't wait to return!

My initial visit with Dr Jeanine Hoang, MD was professional and productive…read more My recent visit was with a young PA who entered with 2 young girls, not just 1 assistant. Reading the room, and having worked 10 years in a 6 MD office i was meant to be entertainment for what i was dealing with. I chose differently. The young PA rolled up to my face, no instrument in hand as her dictated notes stated and told me i had Rosacea. I thanked her for her time and when asked if i wanted a prescription, I declined, preferring to have my prescription through my primary care, the health care there I respected and wanting no further dealing with this Burleson office. I returned a week later for all my records...and saw that Nothing dictated actually took place. There was No DERMASCOPE USED, NO COUNSELING. My visit lasted 4 minutes at most. The attitude from the young Trio was unacceptable and unprofessional. I would never refer anyone to this practice. I notified my insurance and called the office manager. Silence will not bring improvements. This visit was not in keeping with the professionalism of Dr Jeanine Hoang.

I thought the care at this office was great, especially since this was my first visit to a…read moredermatologist. However, the reason for the low rating is that I called multiple times to discuss my facial medication and never received a call back. I also sent a message through the patient portal and did not get a response. Because of this lack of follow-up, I don't think I will be returning to this doctor's office.

Office staff was great and very helpful. Provider Courtney was not even interested in looking at…read morethe worst of my sores which are below my belt. She looked at my arms, shoulders and back and that was it. She then prescribed a cream that I have already been trying for over a year. It has not made a difference. I felt very dismissed and judged against because of my mental illness.

Absolutely love Dr. Keehan! He is very knowledgeable and straightforward. He has helped me with…read moreseveral different skin issues. Staff is always friendly.

I had a 1:30 appointment. I was booked promptly, and the staff was very courteous. I was told to…read moretake my clothes off and he'd be in within a few minutes. I waited 40 minutes with no updates and never heard the doctor's voice outside visiting other patients, so finally stuck my head out the door and asked for a nurse to see what was going on. They apologized but said he had been in his office with the door shut on a phone call and wouldn't answer their texts, and they weren't sure when he would be out. Well, I'm in the middle of my workday too and couldn't gamble on him deciding when to honor his patient's time, so I just asked for them to refund my money. Keep in mind, they charge you in advance for your appointment when you walk in the door and have a no-show cancellation fee within 24 hours, but then he apparently doesn't mind no-showing on his own patients that have already arrived...frustrating. They did, however, refund my money. Again, the staff was very friendly, but the office was also near dead - the waiting room was completely empty, so it wasn't an overscheduling issue - just a lack of regard issue. To be fair, this was my second visit and the first was fine...nothing great, nothing bad. His assistants are great, but it was unacceptable for a professional.

Saw Dr Charles in March for new patient visit. I was told that Dr Malouf only handles cosmetic…read moredermatology and would not be seeing me. As a long time sufferer of my condition I requested to be put on a new medication, which she said I was a good candidate for, but that I would need specific labs done to get the process started. The very same day, I scheduled and paid for the independent lab services who send the results to the requesting clinic (Dr Charles office). Wait for my follow up appointment for two months. Second visit two months later, I arrive and am told Dr Charles is no longer with the practice, that they had no idea about the treatment plan discussed, that they don't have a dermatologist at that location who can handle the specific treatment plan and that I could schedule a new appt with a different derm all the way in Cleburne. They said they didn't even have my lab results and would have to request it from the diagnostic lab I went to. This all could have been a phone call. Not only am I having to leave work early to make this appointment, but the appointment is completely fruitless as it is essentially a rescheduling discussion that I am surely going to be billed for as an "office visit". Pardon me if I don't trust your practice or any of your referrals after this. There is obviously very poor communication even in terms of something so simple as patient medical notes. There is also clearly a lack of value for a person's time and money. The woman who did "see" me did leave me a voicemail shortly after the visit to "discuss the lab results" that had been sent to them back in March, however as I will be finding a different practice to handle my needs this was pointless. Not sure I even trust whatever she had to "explain" considering she couldn't even properly say the name of the medication I had been asking after. Perhaps this location will serve you well if your dermatology needs are purely cosmetic, which seems to be their specialty, but look elsewhere if you have a need for a medical dermatologist, especially one who values your time and business. There are plenty of options.

Changed me $150 to do nothing. Never even looked at what I needed done…read more Rip off artist in my opinion! Requested a refund or even a discounted rate and no response from the office manager

I saw him twice for an infected cyst. Each visit lasted no more than a couple of minutes with the…read moredoctor (the bills including lab fees were exorbitant). After the first visit, they sent the infection to the lab and someone in the office called and told me I had a staff infection in the cyst and needed a different antibiotic than the original prescription. This was worrisome because I spent 10 days in the hospital with a staff infection in high school. Upon my follow up the doctor told me it was not staff but that the infection was still there despite a round of two different antibiotics. I went in for my third visit to see why the cyst was still swollen and red and the receptionist told me that they needed to have a credit card on file in order to see me (they had asked me this on the second visit as well and I declined). I said they could not have my credit card on file bc then I had to monitor it in case they billed me for anything. In addition, if that information was stolen I would have another headache. She then informed me that I had a balance due from my last visit. I told her I had paid that bill three weeks ago. She responded that maybe they just hadn't been updated yet. Then I said that's the exact reason why I don't want you to have my credit card on file -- you could charge me and just say you hadn't heard from the billing company. They said I could keep a $100 deposit on file which they could not tell me when I would get that back. I declined that as well and I was not allowed to see the doctor. I get it, my father was a doctor and they don't want no-shows or people who don't pay their bills. They are trying to protect themselves. But they were much more worried about pushing me through their processes and getting their money than my care. This whole experience was a great example of how far health care has fallen-- terrible service and just trying to push as many people through the funnel as they can. I can't imagine running a service business with something as important as people's health in this way.

I had to have a little cancer spot removed from my face and was referred to Dr. Maberry…read more He did a great job with the surgery and was very informative on what he was going to be doing. He was friendly and made the entire process as painless (pardon the pun) as possible. The staff for the most part was just fine. The only issue is that the front desk folks could really be a little friendlier when dealing with the patients (customers). I entered the place and said good morning to the only person in the office with no response other than a look. I then restated I said GOOD MORNING and finally got a grumbled morning out of her. This place along with most doctors' offices see you as a patient but the sometimes forget that you are a customer first. A little friendliness goes a long way with your customers.

Dr. Maberry is very informative and does what I thought was a thorough inspection on my skin. He…read morefound a skin cancer behind my right ear and explained the procedure he was going to do. Even though I live 15 miles from his office, I intended to keep returning. However, on my last visit, I waited and hour and 30 minutes and was never told why. I had other obligations and told the front desk I had to leave, and was never given an apology for the wait or a reason. I have since found a great dermatologist closer to home. I recommend Dr. Maberry, but his staff needs be be friendlier and more informative when there is a long wait.