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Dermatology Specialists

3.8 (16 reviews)
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3 years ago

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9 years ago

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2 years ago

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10 years ago

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7 years ago

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5 years ago

Highly recommend. The staff was professional and friendly. I was seen by the NP and she was very knowledgeable and skilled

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12 years ago

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8 years ago

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Review Highlights - Dermatology Specialists

For the last year and a half I've been treating in the Fallbrook office.

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Pacific Dermatology Institute

Pacific Dermatology Institute

(51 reviews)

It takes a lot for me to leave a negative review. I'm usually one that tries my best to find…read morepositive in everything, despite the interactions. I do believe this needs to be shared with Pacific Dermatology back office functions. Firstly, i must say-- interactions with the front end staff including scheduler Elizabeth (on the phone she was lovely and explained everything precisely) and check-in personnel, Brandy, were absolutely wonderful. Very friendly, helpful and professional. I'm grateful for them! The office was also very clean. Unfortunately, the gut feeling I had about the few back office staff I encountered including Dr. K was reality and quite the opposite of the front office staff. I waited for 40 minutes or so to be seen-- I don't mind waiting especially when believing you're in good hands. I don't expect perfection, I do expect standards of medical care and practice. I can't recall the gentlemen's name(MA) that brought me back, he was topically friendly. I went to sit on the exam chair and I was surprised he said, "oh no not there. Please have a seat in the smaller chairs." I have fibromyalgia and other chronic medical issues and was in a lot of pain. But I listened and sat in the plastic chair which is fine. He proceeded to remove the paper I briefly sat on from the exam table. Not sure if he was annoyed, but his body language conveyed it. He was quickly in and out with what seemed to be really rushed usual instructions. I thought maybe he was in a rush or just moved more swiftly. Told myself not to assume. Next, the doctor comes in with a female MA who were both seemingly friendly also. Speaking really quickly and quite rushed, Dr. K gives her MA a look and then looks at me. Kind of awkward but I thought "she needs her chair to be comfortable and there is absolutely no harm in that." Dr K explained she usually asks for her chair and that's why she looked at her MA which made sense. In the very short time the MA went to get her chair, Dr. K asked me a few brief questions to gather chief complaints. The MA walks back in the room with her chair and Dr K says, "oh we are already done, don't even need the chair." I felt really confused and frustrated. I briefly told her my concerns, yet it was as if she was in such a rush to get through our time to get on to the next. I totally get she's running a clinical practice and has to be efficient, but there was hardly room for me to speak. She had asked me to de-robe (shirt only) right there in the chair and I felt very uncomfortable. I asked, "right here? In this chair?" She said, "yes." Didn't offer a gown or to sit on the exam table. Or anything. I felt Bert uncomfortable and as if I had little say as she was just trying to 'check the boxes' and move on to the next person. Dr K rushed through giving an injection and other medications that I barely had a moment to process all that she was saying. I realize I could have asked her to slow down or fully exam the areas of concern (she didn't even feel the lump I was talking about just went off of my report), but I was in shock. I tried to explain some of the issues I'm having with moles on my face and she quickly shut it down and said "no we won't touch those." I asked about the lump under my armpit and she asked if it was this or that...how do I know? I'm not a doctor. That's why I came to seek her expertise. I hoped for at least a full exam. My referral was for skin check/full exam and a few other areas of concern. The female MA gave a print out of after care instructions for the frozen skin. She at least took the time to review it. I'm grateful for that. I left confused, in shock, and asking myself "what just happened there?" I was in and out of the exam room within about 5 minutes or so. I left with many more questions and several more prescriptions which is what it seemed her answer to everything was. The front desk staff was very kind on the way out. Quite a bummer for the wait and also the hope for good care--as I was referred. I am now having to seek out another dermatologist because the lump has grown larger after the injection, the mole she froze looks awful, and I have other areas of concern couldn't address because it was so rushed. I'm sad thinking of other patients who may experience similar things. Truly a bummer and poor standard of care.

I had my appointment in 4 days, which was great. The staff was very friendly and helpful. Dr…read moreKheradmand was very nice and she listened my concerns very careful. And I hope to have a good result with the medication she prescribe. I hope I don't have to wait too long for the doctor at my next appointmen.

LaserAway

LaserAway

(459 reviews)

$$$

Amanda did my HydraFacial and she did a really great job. She was gentle, professional, and made me…read morefeel comfortable the whole time. My skin felt very clean, fresh, and glowing after the treatment. I'm really happy with the results and would definitely recommend her.

Unfortunately, my experience with LaserAway has been extremely disappointing due to a complete lack…read moreof customer service, constant miscommunication, and unprofessional behavior from some of the staff. The attitude of certain employees is unbelievable--I'm genuinely surprised this is considered acceptable in a medical/aesthetic setting. Pricing was misquoted multiple times, and I was given different numbers and explanations depending on who I spoke with. On top of that, I received calls and texts from several different phone numbers, with no clarity on who anyone actually was or who I was supposed to contact for accurate answers. It created total confusion and zero accountability. The only positive experiences I had were with Sierra at the front desk and the medical provider who performed my service. They were kind, professional, and the only bright spots in this entire situation. I was promised a refund of $340.00 due to the many issues I encountered, yet that refund has still not been processed so I claimed fraud on my card due the fact that I cannot get a reply from anyone to update me on the refund status. Thankfully my bank is incredible and will do the fighting for me. At this point, I honestly wish they would just refund my entire service ($540.00) and be done with it. What started as a bad experience has only continued to get worse. I originally planned on being a loyal, long-term client, but after this experience, I will be taking my business elsewhere. This has been a horrible experience from start to finish, and I would strongly caution anyone considering LaserAway to think twice, especially if clear communication, accurate pricing, and customer service matter to you.

Dermatology Specialists - dermatology - Updated May 2026

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