This review is for the Cape Coral, FL location. When I first got to the spa (a few minutes before my appointment, as requested), there was no one at the window and it took quite some time for someone to realize I was there. I went in for the $99 facial special, which ended up being over $150 with an upsell. I understand sales, so I get it. No big deal. The facial itself was fine - it was the first time I'd ever had one but after this experience, I don't know if I'll have another one.
I did not expect the experience afterward. I expected an experience like a facial to be relaxing and in my opinion, you should leave feeling relaxed. But what I experienced with the high pressure sales tactics afterward was gross. I was not interested in any of it and left super stressed out. I was not expecting to be talked into one of their packages with pricing "only available right now." After multiple nos and the sales person going back and forth via text with the manager, I was offered one that was $1,000. Well, I finally agreed because I just wanted to get out of there. Apparently they have a 24-hour only refund policy, which would have been nice to know (that was not mentioned in the paperwork I was pressured to sign quickly, on an ipad, so I didn't even get to read it and copies were not sent to me). I was sent the paperwork for Care Credit but had to request from the refund agent to even see the other documents I had signed. I realize some of this is on me for not paying more attention, but I was seriously in that office for over three and a half hours for a 40 minute facial - I was over it.
Since then, I finally received an email back from their refund department saying that there are no refunds and offering me a $1500 device in place of the 3 facials I signed up for. And as I mentioned, I had to request the paperwork I signed from this person because I was not given a copy of it. Again, no thank you.
After leaving a 1-star review on Google, I was then contacted by their corporate office with "an even better deal" but then I was promptly sent an NDA, which if I signed would require me to remove all reviews, cease any talk about my experience, etc. They offered a red light device and a couple of treatments, but seriously, why would I return somewhere that I had such a negative experience?
I wouldn't recommend going here or at least if you do, know what you're in for. Now that I've read a lot of the recent reviews, it's clear this is the norm for them. Unfortunately I didn't do my homework prior to making the appointment there. read more