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    Derek E Williams, MD

    5.0 (4 reviews)
    Open 7:00 am - 4:00 pm

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    HeartPlace - Garland - HeartPlace Logo

    HeartPlace - Garland

    2.4(8 reviews)
    1.2 mi

    I did not like the way I was treated. I left before I saw my "new" doctor. My previous doctor had…read moreleft the practice. I have found a different doctor. It was really good for two years. Then crash! The manager called to apologize for the employee's bad behavior. She blamed it on it was her last day prior to maternity leave. Ok.

    My cardiologist of several years left this practice, and I was transferred to another doctor at…read morethis location. I went for my scheduled appointment. The doctor was 30 minutes late because he was "stuck in traffic on 75". When the nurse finally got me into a room, she said she was going to do an EKG. I told her I had one last week at my general practitioner's office and I would be happy for him to send the results. She asked if I had it with me. I told her again I would ask my GP to forward a copy to the doctor. She replied. "I will let Dr. Frenkel know you refused", and left the room hurriedly. I also asked her why I was sent to a different location, and also asked if they are affiliated with BSW. She said, "We have never been affiliated with BSW." She was very abrupt and seemed bothered with every question. She returned and handed me a gown and told me to undress and put it on. I told her I was confused why a cardiologist needs me to take my clothes off. She said, "Because it's your first visit with the doctor." That does not answer the question. I asked again, and she gave me the same answer with a strict tone. I have never been asked to undress for a cardiologist and have never had a nurse reluctant to give information or answer questions. I told her I was not satisfied with her reluctance to answer my questions or explain anything. I then left the office.

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    HeartPlace - Garland - HeartPlace Garland

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    HeartPlace Garland

    HeartPlace - Big open area with kiosk check-in and front desks on the left. Chairs for patients all around.

    HeartPlace

    3.7(17 reviews)
    5.8 mi

    I was referred here by my primary care physician for an EKG and other tests. One of the worst…read moreexperiences I've had with a doctors office. Non-existent communication, I dealt with multiple calls saying they received my referral, but when I tried repeatedly to make an appointment they said they didn't have my referral! It was bordering on comical, but the complete lack of accountability and knowledge made it more like a humiliation ritual. After more than a week of this, I was finally able to make an appointment and have the procedure done. Quality of care was nothing special, Dr. Suba seemed to be in a rush to get the appointment over with, not much of a bedside manner and a little condescending. I was told I needed to return for another procedure which I was able to schedule at the time, so that was a small victory. When I went back, the woman who performed the more advanced procedure was warm, comforting and professional. Unfortunately I forgot her name, but I feel like she's the only bright spot in that place! So, I was also told they wanted to place a heart monitor on me between my surgeries but when I attempted to make an appointment for that, I was faced with the same circus I experienced prior when trying to speak with an actual person and get something scheduled. Fast forward to today, I've completed both my surgeries and never had a monitor implemented. I will never return to that place, if I need to see another cardiologist I will seek out an independent doctor instead of going through a chain type place like this one. It appears that a lot of the doctors they employ are transplants from outside of the country, and have a different view on what quality of care looks like.

    Quality of care I have experienced for over 10 years is the reason I am thriving today. Drs…read more Chhabra and Choudhry are the reasons I fly back to Dallas since having moved back to Calif. I truly believe the confidence as well as the encouragement they have given me is the reason I haven't had anymore cardiac events. But the ONE only issue I have is the very long wait time to speak to a life person in the office so making an appointment can be a challenge. Hoping they can fix this problem. Other than that I can highly recommend this practice!

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    HeartPlace - This made me smile! Drop a happy note to your doctor! I hope it's filled with lots of happy notes!

    This made me smile! Drop a happy note to your doctor! I hope it's filled with lots of happy notes!

    HeartPlace - Look for the HeartPlace sign in the circle drive, take the elevator up to the 3rd floor.

    Look for the HeartPlace sign in the circle drive, take the elevator up to the 3rd floor.

    HeartPlace - Self-check in. Put your insurance cards into slot and follow screen prompts

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    Self-check in. Put your insurance cards into slot and follow screen prompts

    Methodist Richardson Medical Center

    Methodist Richardson Medical Center

    2.5(228 reviews)
    0.1 mi

    Very friendly and attentive staff. Feels very clean. They have always gotten me in and out quickly…read more They run right on schedule. I get my results back the same day.

    **Complaint Regarding Dr. Krupa Patel and Methodist Richardson Renner Gastroenterology**…read more My name is Chelsea Edwards, and I am submitting this complaint regarding my treatment and subsequent dismissal as a patient by Dr. Krupa Patel at Methodist Richardson Renner Gastroenterology. I have been a highly complex gastrointestinal patient under the care of this practice since approximately September 2024. My medical history includes significant gastrointestinal disease and multiple major abdominal surgeries, making continuity of care especially important. Due to the complexity of my medical condition, I have relied heavily on specialty gastroenterology care for ongoing management and treatment. Approximately six to eight months ago, I had a difficult encounter with a nurse practitioner within the practice. During that interaction, there was a disagreement, and I expressed my intention to file a complaint with the Board of Nursing regarding my concerns about that encounter. Following discussions with upper-level management within the practice, a decision was made that I would no longer see that specific nurse practitioner. However, I was specifically informed that I could remain a patient of Dr. Krupa Patel and continue receiving care through the practice. Following that incident, I had no further conflicts, confrontations, or negative interactions with Dr. Patel. In fact, I did not see or speak with Dr. Patel after that event. There were no discussions regarding concerns about my behavior, no warnings, no requests for a behavioral agreement, and no indication that my relationship with Dr. Patel was in jeopardy. In recent months, my health began to decline. I developed worsening esophageal symptoms and believed I required an esophageal dilation, a procedure I have needed in the past. As my symptoms worsened, I repeatedly contacted the office seeking assistance. Numerous telephone calls were made to the practice, and multiple portal messages were sent. These communications should be documented within the medical record and communication system. During this time, I repeatedly sought help but felt I was given inconsistent information and delayed responses. Despite my efforts, I was unable to obtain timely intervention for my worsening condition. What is most troubling to me is that I never personally spoke with Dr. Patel regarding my concerns. I was never given an opportunity to discuss my symptoms directly with her, nor was I informed that my status as a patient was under review. Instead, while actively seeking medical care for a worsening illness, I was abruptly informed that I had been discharged from the practice. If the physician truly believed that the therapeutic relationship had become irreparably damaged months earlier, I question why that determination was not made at that time. The practice had every opportunity to formally discharge me following the earlier disagreement involving the nurse practitioner. Instead, management specifically chose to keep me under Dr. Patel's care. It was only after I became ill and began requesting evaluation and treatment that I was suddenly dismissed from the practice. I am also confused by the language contained within the discharge notice. The letter reportedly stated that Dr. Patel would continue to provide emergency care for a period of 30 days. If my conduct was truly so problematic that dismissal was necessary, then it seems contradictory that the physician would still agree to provide emergency medical services during that transition period. This raises legitimate questions regarding the actual basis for the dismissal. Equally concerning is that I never received proper notice of the discharge in a timely manner. I was actively attempting to obtain medical care while unaware that the practice had terminated the physician-patient relationship. As a result, I was left without access to the specialist who had been managing my complex gastrointestinal conditions and was forced to seek alternative care during a period of medical instability. I fully understand that physicians generally have the legal right to terminate a physician-patient relationship when done appropriately and in accordance with professional standards. However, my concern is not merely that I was discharged. My concern is the timing, circumstances, and manner in which it occurred. As a medically complex patient experiencing active symptoms, I felt abandoned during a period when I was seeking necessary medical treatment. To this day, I cannot identify any interaction between Dr. Patel and myself that would justify such an abrupt decision. We had no personal conflict, no hostile encounters, and no discussions suggesting that she no longer wished to serve as my physician. Because of this, I am left with the impression that the decision may have been influenced by information or opinions unrelated to my direct interactions with Dr. Patel rather than based upon her own experiences with me as a patie

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    Methodist Richardson Medical Center
    Methodist Richardson Medical Center - More dirt

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    Methodist Richardson Medical Center - Labor and delivery room

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    Labor and delivery room

    Derek E Williams, MD - cardiology - Updated June 2026

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