This review in no way reflects on Dr. Hoddinott's medical skills…read more My story: I had a sore throat and went to Yelp to see if people had good experience with local physicians. As Dr. Hoddinott had good reviews, I gave her office a call telling them that both my wife and I (40ish,very healthy, great insurance) are looking for a new doctor. I was told by the receptionist (this was 16 days ago) that the doctor would review our request and I would hear back from them the next day. I didn't. So I call back and another person tells me that "it can take several days for the doctor to make a determination about a new patient. She has lots of things on her desk". At this point I already have a bad feeling about the doctor and her staff if it takes them several days to get back to a new patient. But I thought I would perhaps get a call after a week. Nope.. Two Weeks? Uh-uh. It's not two weeks plus and no call-back. The doctor might be wonderful with patients. Unfortunately, for me the process of getting in to see her was a major turnoff. Doctor Hoddinott, work with your staff on a much better process for people who WANT to give you business. I am still looking for that elusive general physician!

I have nothing but good things to say about my 2 experiences (so far) with Dr. Hoddinott…read more Last year I saw her during a last-minute emergency (I didn't have a primary care physician, and she agreed to see me even though she wasn't accepting new patients). I went to her again for a physical recently, and was extremely impressed with her. She has a wonderful bedside manner -- she's very warm, friendly, thoughtful, and engaging. She remembered things from our last appointment, asked relevant questions, and seemed to really care. I never got the sense that she was rushing or harried (I used to experience that at Kaiser all the time!). She really goes above and beyond how most doctors treat their patients.

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

I WAS WITH DR DAVID SEGARS (my whole family) and his older brother for decades and now dr david…read moreretired last august 2025.well need care right away with another lady doctor till dr shu was excepting new patients from dr david segars.its april 20,2025 and by may 1,2025 me and my mom will now being seeinf dr shu as our pcp hopefully for a long time. mark dudum

Dr. Shu is hands down one of the most caring and thorough physicians I've ever met. He takes the…read moretime to really listen to me, explain things clearly, and make sure every concern is addressed. What stood out to me most is how genuinely invested he is in my well-being he never rushes appointments and always goes above and beyond to make sure you feel comfortable and informed. His professionalism, calm demeanor, and attention to detail are truly exceptional. You can tell he genuinely cares about his patients and loves what he does. The staff in his office are also friendly, organized, and welcoming, which makes the entire experience smooth from start to finish. If you're looking for a doctor who combines expertise with compassion, Dr. Shu is the one. I couldn't recommend him more highly.

My son goes to Dr. Malina and we love Dr. Malina. Her office seems to be closed. Is her retired?…read moreWe really want to see her!

My daughter had her first visit today with Dr. Malina. We were so pleased with the politness and…read morethroughness that she showed us. My daughter felt very comfortable and we didn't feel rushed at all. She seems genuinely concerned and attentive. I am so glad that I switched from her former pediatrician. We are definately here to stay.

Dr lisa Lam is my wife primary MD and very soft spoken and very nice and knows what she is doing…read more We always being assist by her staff. We are happy we have her as our primary MD.

My first time seeing Dr Lam. She was professional. She took the time with me. She did not rush me…read more She listens and gave me her opinions. I left the office feeling good.

I've been seeing Dr. Huang for about 8 years now. She been given me the greatest me…read moremedecal care i can asked for. She's extremely polite, patience and answered all my concerns. I would recommend her for anyone looking for a new doctor, but according to their website their full.

Dr Huang has been my PCP for several years. She listens to you and your concerns; follow through…read moreon issues and is open to suggestions when I bring up information I have read about. As an older person, when I needed a new PCP, she fit all the boxes for me - she was young (but had experience), was close to my home and her stated philosophy said she wanted to work with her patients. I feel very blest that my retiring PCP gave me her name as a potential new Primary care. She is also in a practice of other doctors who can be a back-up for care when needed (like when I needed a telemedicine visit for covid). This was another point important to me.

I've been going to Dr. Hwang for about three years now. I have to say he is the best Internest I…read morehave ever had. He is kind and empathetic and immediately puts you at ease. You can usually get a pretty fast appointment. He also gives you as much time as you need. He's one of the few physicians I've encountered who's not an a clock. He's also incredibly conscientious and attentive. I had some anomolous blood test results a year ago. The cause was not immediately apparent. But he worked through the differential diagnoses and referred me to an world-class hematologist, who concluded that the anomolies were benign. Huge relief. When he makes referrals, the docs are invariably tops in their fields. And best of all, he responds to email. Heaven! His office staff is generally attentive and efficient. They are on a very good EMR system that has an excellent patient interface (myhealthonline). But it still has limitations in terms of sharing records with other providers, referrals to out-of-network docs, etc. Where that happens, you're back to faxing things back and forth which drives me crazy. Who has a fax machine anymore? It's like asking patients to use carbon paper and white-out. Net net, Hwang is tops. I'm frankly surprised he's still taking new patients. I'd have assumed he'd be full up by now.

Horrible experience. He was not personable and his attitude is not one of a doctor that you would…read morewant. Would not go back to him.

Dr. Kealy is an outstanding internist. She's moving to One Medical in Burlingame in August 2026…read more She was highly recommended to me when my doctor of 30 years retired. She had phone and appt problems with a new system in 2025, but that didn't affect her medical skills in helping patients feel better. If you need a new doctor or you are an existing patient, make an appointment with her in Burlingame.

Brought my mom in, she has Alzheimers. Their office policy is to bring dementia patients in by…read morethemselves, each visit. They say they do this to make sure that their dementia patients are not being abused - I am all for that. They left her alone for 25 minutes which is unacceptable. Refused to let me in with her. She crying, confused and agitated by the time they let me in with her. It's not humane. If you insist on this policy, please plan this so the time they are alone is minimal, if at all. I tried for 6 months to reach the office manager to discuss this with him, left messages weekly and when Carlos finally called me back, he defended the policy, and hung up on me. Jessica King NP provided excellent care to my mom, and we are grateful for her. Getting prescriptions filled takes forever. They rarely answer the phone, and when they do they office staff is very nice, and they take messages that rarely get returned, or result in prescriptions being called in. Walgreens tries so hard to get through to them and can't either. We tried & tried because mom really liked Jessica, but dealing with the office was so difficult that we had to leave the practice. Saw Dr. Kealy a few times, and it she was rude to mom, barely examined her and did not listen to us. Jessica Kung, NP is the gold standard at this office, and the only thing good there. She deserves 5 stars, office deserves none. Strongly recommend going somewhere else.

I have been seeing Dr. Lee since my insurance was changed to Health Net in 2005. I was very…read moreconcerned about having to change Primary Care Physicians after having the same one for 15 years. Also I was taking some very strong pain medication for chronic lower back pain and I wanted to see if she had any problems prescribing same. Since it was still open enrollment for PCP I felt it would be better to get these things cleared up before signing with a doctor. I stopped by to meet Dr. Lee and her staff a month before my insurance took effect with her and her staff had a very difficult time with that since technically I was not insured to see her yet. Anyway, I briefly spoke with Dr. Lee and discussed the medications I was taking. Even though she appeared to be rushed and concerned about how this office visit was going to be paid, she assured me there would not be a problem. Okay, great, I thought this went much better than I expected.... Wrong! Come January, when Dr. Lee was my PCP, I dutifully made an appointment for an examination and all the rest that goes on with a first time doctor's visit, she had absolutely no recall of me nor my visit a month earlier and now, the medications became a problem for her since she did not know me or my problems. Ultimately, she did provide me with the prescriptions I routinely required. At this time I need to point out that the pain meds required a special prescription blank and had to be prescribed 30 days at a time, unlike my other meds that could be prescribed for a 90 day period. The first month passed and I again scheduled another appointment to see Dr. Lee. This time she was extremely short, did not seem to remember anything about me and again expresses great concern about prescribing my pain meds. This continued for two more visits whereupon she said, "I cannot continue to provide you with pain medication without knowing more about you." Now, we really locked horns! At that time I was 66 years old and in poor health with asthma, diabetes, high blood pressure, high cholesterol, and chronic back pain and she is going to cut off my meds. It was not like I was shopping for a doctor to just provide pain meds and I had already shown, for the time I had been with her, the pain meds were not abused. Dr. Lee did provide me with one last prescription and a referral to a pain management specialist, one more doctor to see and one more copayment, but what choice did I have. I was at the point in time where I wanted to change PCPs but that would mean having to start all over again with another doctor so I decided to do as she recommended and see the other doctor. Actually, it was the best thing that ever happened. This group of doctors work with people in pain day in and day out. Now, back to Dr. Lee; the next time it came time to schedule an appointment, I decided to ask Dr. Lee to spend more that 3-5 minutes with me and allow me to introduce myself and maybe we could get off to a better relationship. Needless to say that is how things went and we both now have a very good patient doctor relationship. In the last 5 years, I have come to learn that Dr. Lee is actually a very caring individual who can take the time to know her patients. She can spend a few extra minutes with me and again, she truly does care about my health. I first thought that the entire office staff was cold, rude and just wanted my copayment. I also felt out-of-place, being the only white person in the waiting room. All the rest were Chinese, as was the staff. My relationship with the front office staff is also much better and they do remember me, even on the phone. I would highly recommend Dr. Shu May Lee as a physician, as I am very pleased with the treatment I receive.

This doctor is the rudest, condescending, Ms know it all. She has been like that ever since but…read morewhat can I do since my insurance not a lot of doctors accept it. I strongly suggest to not go to this doctor. She's a happy trigger medicine prescription doctor. I was explaining something about a letter that says that my son is my main caregiver. She said no I can't do that and gave me all kinds of sermon and left the room while I still had some questions. I felt like a 2 year old who got dismissed while she ran to her office. Not professional at all!!!

I've been with Dr. Carrillo for five years and I really like her as a physician. She listens…read more.. she really listens... that is huge. We discuss my health and concerns, wishes, etc. I feel heard and respected. I do think sometimes the office gets overwhelmed. When I'm talking to them they are always great but it occasionally takes a bit to get through.

Horrible. I just switched over to Dr Carillo thru HPSM because I no longer wanted to be a member of…read moreNEMS. I've called her office numerous times throughout the day for the past week and a half since switching over. Left several messages because I need to be seen ASAP and I know schedules are booked out months ahead. I have health issues that are concerning me and need to be addressed immediately. I need an appointment and had selected Dr Carillo out of the pool of PCPs HPSM had to offer, yet this office seems to not care about returning new patient calls. I'll have to call HPSM and switch to an office whose staff are on top of it cause this office is not it at all.