I m very dismissive over discrepancies when it pertains to small business owners, since being one , myself. But my experience at this establishment could not be ignored. I feel as though -if the owner had handled the situation in a congenial , fair way than I would not be so adamant on notifying the general public how unaccountable and downright unprofessional this lady is. In a nutshell this is what happened;
We had a party of 3 adults and 5 kids. Had called ahead to ask if they had availability. Was told yes. This was on Valentines and it was packed. They had one young waiter, a bartender and the owner who was cooking. We sat ,ordered drinks and appetizers . Drinks came 20 minutes later. Fine, I get it- 1 waiter and a full house- after another 30 minutes, kids are hungry, need refills on drinks. I walk to bar ask for refills and inquire about appetizers and ordering. I carry drinks back, myself, because young waiter is abundantly busy. Waiter takes order, kids somewhat satisfied and we wait another HOUR before 5 plates for the 8 people that ordered ,arrive. Of those 5 ,1 one was completely wrong, 2 were plainly lacking and the $32 dollar, expensive, adult plate was raw , bread soggy and missing sides. Of course the kids are going to eat and share the 4 plates since they were hungry. They said it was yucky, btw.
I calmly wait 20 MORE minutes and ask the waiter to please box up the rest and I would like to speak with the owner. He apologized profusely, showed me that he had written the order down correctly and explained he was trying his best to attend to the overcrowding. I get it . Not sure why management would allow a holiday crowd without ensuring they would have adequate help, beforehand, is beyond me. I get it, I thought; maybe everyone called out on her....
Waiter gave me bill and said he would box everything else up. Bill was over $200 , gave him my card signed a super awesome tip( cause the young man was doing his best) and said I would go up and speak to her. I went to the bar, I stood there in front of owner for 15 minutes while she purposefully ignored me . I said , loudly enough for her to hear , that I would like speak with her.
It was 30 MINUTE LATER, people had left and place had cleared out and STILL had not received food OR 2 of 3 APPETIZERS. I m pissed at this point of being so blatantly ignored after spending so much ! I walk back up , owner comes out with food in boxes and says she had thrown in 2 home made cookies for desert and would refund me for one plate. I asked her about the cold , horrible , raw food and food that was missing ,and when I would see that change on my card. That money, she said , would be taken out of the waiters tip. So the original bill for food would be still charged, she was not going to put on tip. I asked her , if she felt that was a good idea since he was only getting $2.10 an hour , as it was, and he busted his ass. That it was the food quality and preparation that was the problem . I told her to not take away his tip and keep it.
There was NEVER any accountability on her part or suggestion on refunding any part of the bill.
I left , got in the car with kids and other adults and proceeded to dole out the food to everyone so we could eat SOMETHING before riding home over an hour away.
Get this:
Food was cold as shit, only 1 cookie!! And still missing items!! That's it! Walk back , they had closed but owner was sitting at bar. I knocked they let me in, I calmly told her I wasn't trying to be an asshole but we waited almost 3 hours , didn't get our food correctly, paid a ton of money her solution to put it on the young waiter and then STILL give me crap food with missing items was outrageous and how is she going to rectify this??!
Her response, " I don't know, I have done all I'm going to do. " then turns away and ignores me and continued to add her receipts. I said duly noted and walked out.
THIS SMALL BUSINESS OWNER IS INCOMPETENT, UNACCOUNTABLE, RUDE AND SELLING SUBPAR FOOD FOR OUTRAGEOUS AMOUNTS. DONT CONTRIBUTE! SHE SHOULD BE IN ANOTHER LINE OF BUSINESS. read more