Prompt, and professional service and pricing. Luis is a garage door artist. Eli's quote was 2/3 competitor's price, and the competitor needed to order parts. Luis was done that day. Strong recommendation. read more

$865 for two torsion springs ($260 per spring) and two cables and less than one hour of labor ($200) as well as $80 to balance the door. Do not use this company Asked "Eli" to honor website coupons, he would not. Prices are extremely high based on comparable parts and labor. This company is not local to NH. They are in RI. I feel like I was scammed. I hope the extra $400 was worth it, because I will be telling everyone I know NOT to use this company, and will be filing a negative report with the NH BBB. Definitely not recommended due to extreme costs. read more

Dependable Garage - Prices are extremely high. Labor $200 and additional $80 for balance and tuneup. Market price on springs for 20,000 cycles is below $260. - Garage Door Services Near Me - Johnston, Rhode Island

The price was one of the most reasonable I got and they had Dalton doors which were suppose to be good but had problems from get go motor of first door was 2 loud they did come back to replace motor but 2nd door they but bigger bolts on the bottom to hold the rubber strip and the owner won't answer my calls .. bad customer service read more

Eli took my deposit and never returned. I have requested a refund only to say they could not, it was delayed so to COVID. I have had to file a small claims for the 2,500 deposit in Oct 2020. I wish we could give a negative star review read more

Had a new garage installed by Dependable late November 2022, they came out did a wonderful job installing my new garage that cost me almost 6 thousand. Never had a problem until recently, called the company with phone calls and texts. Eli the owner of this company finally sent me a text responding back, saying they are slammed with work. I told him I do understand that, but I'm a customer as well. Said that he would get to me ASAP!!!! Well that was over a week ago. Moral of the story is Dependable will take your money for installation. But when a problem arises Dependable won't be there for you as a customer. He should really change his name from (DEPENDABLE) To (UNRELIABLE)GARAGE. read more

Needed a replacement part for my garage door. The service person came out to look at it within hours of my request for quotes. Very cool. However, when he got here, he cited that the part necessary wasn't available separately and that the entire unit would need to be replaced. This turned to be wrong. Another company quoted the replacement of the part and maintenance of the door for half the price. Wrong answer, wrong price. I'll continue with the 2nd company who gave the price via email and stuck with that price. read more

There is something really wrong with this company. Read the negative reviews! All true - they'll take your money, do half the job, never return or answer the phone. read more

The reviews on Yelp looked good so Dependable was my first call. Unfortunately, they were a dissappointment. The person who set up the appraisal said they would be there at 11 AM on 10/12 but they showed up at 11:45 AM and no call saying they were running late. The appraiser seemed knowledgable and said he would have a quote to me in the next 2 hours....that didn't happen, but did receive an email later in the day from the owner (Aliav M.) saying they are preparing my quote.....which was fine. However, today is 10/29 and I have never heard back form him or anyone at his company. I had two other companies give me proposals that came within 48 hours of there visits, needless to say I gave one of them my business. read more

Had a glitch with the door openers but the owner made it right and replaced it. They were on time when the said they would be. Professional. Worked clean and would recommend ! read more

I had 2 garage door openers installed by Dependable Garage Doors on 3/11/2022 and I leave feeling like they really didn't care about me in the end. The installation process itself went smoothly and the garage door doors worked great. However, shortly after the installation was complete, I noticed that one of the doors kept retracting on its own after about 2 weeks. I contacted the company and they sent someone out right away to try and fix the problem. The person that came was pleasant, but really couldn't pinpoint out anything wrong with the door, as the garage door was persisting with this same problem. He did get it to work after about 30 minutes and it worked for a few days after he left. Before he left he said it "could" be the garage door rollers causing this to happen, because there has to be resistance from the door going down and causing it to retract. The price to change the rollers were $200. I asked if this would resolve the issue and he didn't confirm it would solve this issue, so I passed on having it done. So unfortunately, they were unable to find any issues and the problem persisted after only a few days. And I knew it couldn't be the rollers because the garage door opener that I previously had on before this one was installed never retracted once in the 6 years, I've owned my home. So as a homeowner trying to save myself money, I ordered new rollers and installed them myself to save some money. It was a very easy install for me because I felt comfortable doing it. After this, as I suspected, the rollers were not causing this issue. So, I called Dependable Garage doors and I connected with Eli the owner to tell them him the problem still persisted, and I think it may be a wiring problem somewhere. He insisted it was not a wiring issue, and they checked all connections. He then said its most likely your rollers. So I told him I installed new ones myself. And at that point his whole attitude was a different. He told me and I quote "why are you even calling me it seems like you know what you're doing" and a few other rude gestures. Just because I installed my own garage door rollers. He refused to come back to try to resolve the issue after about a 10 minute conversation. So it would be a $150 charge to look at it again. Basically, leaving me as the customer behind and not a great feeling after never fixing the initial issue. I was frustrated and felt like the company wasn't taking my concerns seriously. After doing some troubleshooting on my own, I eventually discovered that the issue "was" actually a wiring problem. It was the connection from the garage door motor head to the sensors. The connection was loose the top of the motor head. So I connected it better myself and there were no more issues for the last 10 months. I'm glad I didn't waste $200 doing the rollers they recommended because that would be money out of the door. I was disappointed that the company hadn't been able to identify this themselves, or maybe they even knew it was, and it was a quick upsell? But at least I was able to get it resolved myself. Thanks Eli :) Overall, I would say that the installation itself was good, but the follow-up service left a lot to be desired. If you choose to use this company, just be aware that if any issues arise good luck. read more

Had Eli come out on 10/16 to replace a broken spring. He replaced both springs and 4 Sheave Pulleys. The cost of materials, 2 180 lb springs 10 year guarantee $229. Quick search of the internet, https://diy-garage-door-parts.com/buy-online/7-ft-220-lbs-25-in-x-42-in-green-extension-spring/ (A+ rating BBB), Half the price, more weight load and life time guarantee. Cost of the 4 pulleys, $200, so each 4 inch heavy duty pulley is $50, again quick search of the internet, half the price. Also labor was included separately, not priced in with the materials. Its my fault for not getting more quotes so don't make the same mistake I made, look elsewhere. These crooks double/triple charge for materials, not a way to run a business. I hope the extra $200-$300 was worth it. Finally the door now does not sit level. Called to have it adjusted, wouldn't you know I have not heard back. read more

Dependable Garage - My wife set up the appointment, how many people did you overcharge on 10/16? If you don't remember where you were. - Garage Door Services Near Me - Johnston, Rhode Island

Eli and his crew provided exceptional service. I had a very reasonable estimate AND superior installation and customer service. Entire process, from estimate to installation of TWO garage doors, new tracks and new garage door opener was complete within 48 hours. I highly recommend contacting Eli . Don't waste your time on other companies. Dependable Garage IS THE BEST! read more

I needed to replace a damaged garage door. There was a mistake in identifying the old door and when the new door came in it didn't match. Eli solved the problem by installing a matching door on the OTHER SIDE at no charge! Wow, I was blown away. He stepped up and made it right without question even though he lost money on the job. Not only that, but they had both doors installed super fast. One was done the same day and the second the next day. Responsive and honest. Highly recommended. read more

I called Eli on a Monday morning and he was able to get someone out to me by 1pm that day. Juan showed up, was very professional and very helpful. Juan explained why the garage broke, what needed replacing and then provided the quote (it was a reasonable price). Juan fixed our garage door within 20 minutes, but he didn't just stop there. Our other garage door was acting up, and Juan fixed it without me even asking. He made sure both doors were running smoothly before leaving. Juan also picked up and disposed of what was replaced. I hope we don't have any more garage issues going forward, but if we do, I'm calling these guys again. Thank you - great work! read more

Eli came to repair my garage door by installing new springs and cables. When he left, I had said, the garage door does not go all the way down. He told us that he lightened the tension. We do not lock this door and did not like that it did not close. We paid in cash $500 for his services. We have repeatedly called Eli to come back and fix the tension so that the door shuts. 5 times he told us he would be back, we waited for him and he never showed up. It was easy to take our money , but apparently he does not follow through with customer service. I will not recommend this company to anyone. read more

Eli arrived promptly (actually before the scheduled time) and provided a quick analysis of what was wrong with the garage door. Apart from fixing the issue at hand, he also provided us with recommendations on future fixes and tips to keep the garage door in good working condition. We will definitely recommend Eli and his services for your garage door needs. read more

I left a message and received a call back within 5 minutes. Explained what I thought was wrong with one of my garage doors. The gentleman (sorry didn't catch his name) offered to come out that day! Unfortunately I couldn't make that work with my schedule but they came out around 8am the next morning. Told my husband they could have it fixed the next day. Got a call the same night saying they were close and could fix it right then if we had time. Heck yeah we had time!!! They showed up around 6pm and had my door fixed by 7pm! The other place I had called told me it could take months to get the part in and these guys had my door fixed in 24 hours!!! Highly recommend! read more

I contacted Dependable Garage after I clipped the bottom panel of my garage door with my car. They came out on a Sunday morning, and within an hour, my door was was running smoothly. The repair guys were efficient, friendly, and extremely reasonably priced. Thank you!!! read more

Timely, dependable, curteous, clean and affordable. Would reccomend to others and use again.

Eli showed up on time, just after the movers left to fix a broken pressure sensor, broken laser eyes, and recode some door openers. Eli kept me appraised of what he was doing, and he gave me little demos of specific things that were broken, or had been improperly used/installed. He was efficient, thorough, and left the garage as he found it. I would definitely use him again if I needed garage door work done. read more