Great prices quality furniture. All latest styles color fabric! We have been buying from them for…read more30+ years

They are always so courteous, knowledgeable and helpful. I purchased probably half of my furniture…read morefrom here over the years. I needed a recliner in a hurry. Was greeted with a smile even though it was almost closing time and we found one that works for my needs the most. And the price is totally reasonable.

Great experience in buying a new mattress. Mike was a good representative and worked with us to…read morefind just the fight mattress. I was very pleased with the experience as there was no pressure only helpful banter. Give Mike a hard time, he will break. Tell him to call me when he does

Got it all....service, selection, value and a knowledgeable clerk. Bed delivered next day, was a…read morebit too hard, and they swapped it out without any problem

"mattress Mac" was wonderful to work with! He was funny, talkative and not pushy like most…read moresalesman. We plan to go back just to visit

These people are a joke. I found this place through fb marketplace and tried to buy a mattress from…read morethem because I needed something asap. None of their posts list business name or location but it's obviously some kind of store based on pictures. Apparently have to make an appointment to buy anything. I contacted them twice to try to buy a mattress and they were difficult about scheduling quickly and I needed something to put in a rental ASAP so I found something else then they got rude and said I wasted their time and blocked me. If you want to sell mattresses you should make it easier for people who are trying to buy. There's dozens of places to buy a mattresses that aren't run like a drug dealer out of a random warehouse.

Jimmy was absolutely awesome in explaining the many bedding options...no hard sell or pushing to a…read moremore expensive product. Wife and I ended up buying a complete Queen set and a Full Size set...it was delivered the very next day as he promised... We will definitely recommend this Matress store to anyone who asks us...Go and ask for Jimmy...Plenty of parking, in between Petco and Geoppeto's on Lancaster...Shopping complex between Center Street and Auburn Road

They have a lot of mattress and had a good Black Friday deals. It was hard to shop since the store…read morehad a heavy strange odor. It was like a weird fragrance to cover up another smell. We left fairly quickly.

Our third project with Cen is another 5+ star result. Cen rebuilt our sofa cushions which have a…read moresculptured back edge. They fit flawlessly and are the perfect firmness. Such excellent craftmanship and service!

This was sooo disappointing! I saw on their website how they'd opened a new location after not…read morehaving a brick and mortar and was stoked to get advice and supplies to reupholster my well-used (okay, sadly flat) dining room chairs. I called ahead (several times) but the phone always goes to voicemail directing customers to an email address instead. I didn't leave a message, so maybe what follows is on me? I live over an hour away and planned for this visit. I finally located their "new" address in a row of vacant strip mall stores. I also located their truck, randomly parked on the opposite side of the block, unconnected to anything. How pathetic that their "new" location, posted on their website, is a total bust - an abandoned storefront. Even more pathetic is the disrespect shown to potential customers by not updating the website, voicemail, or even the door of the former site. If I could give them zero stars, I would. Off to Portland....

This place provides awesome service and a great selection of goods I would recommend to friends and…read morefamily, including strangers, A+ plus company thank you so much for everything you do

I just ran across this awesome store by accident. It's tucked into a spot I would have never…read morelooked for a furniture store. What a gem of a place! There is so much to see, lots of antiques at very reasonable prices. The employees were warm, knowledgeable and helpful, no pressure at all. Got a nice bench at a great price. I'm definitely going to keep this store on my radar!

My daughter works at a Mattress Firm up in Washington and showed me around our Salem location, the…read morestore is clean and well kept. However, the employee that was working didn't pay much attention to us or seem very friendly. When I need a new mattress, I will definitely be buying from Mattress Firm, only I hope someone else is working that day.

I would give this "Sleep Country" location a half a star if possible. In February,I bought a full…read moresized Simmons bed with frame. In less than one month the mattress quilt top started separating from the mattress . Really bad lumps and bulges. We were told by the manager that they had a name.... "Polly Bunches".I took pictures. I went back to the store and I told them what happened (still under 90 days). And said I wanted a new bed and frame delivered. There were apologies and they threw in some kind of mattress cover and a delivery date was set up for the next two days. The "Red Carpet" delivery truck came again and tried to talk me out if the new frame I was promised.stating that " I didn't need it". I insisted. They were clearly upset by this. Another two weeks went by & discovered the same thing happening again! Polly Bunches. Took pictures & called the store. This time they wanted me to call their headquarters to Email the photos. And they sent out a third party person to investigate. They determined that it was indeed Polly bunches again. I returned to the store and was told that there was a new version of this mattress out. And the problems had been resolved. I didn't really want the same brand, but was told it would "mess up the warranty". They weren't quite as friendly to me this time ( it was like it was my fault now) that's why they updated the mattress????!!?? So I agreed to try the new and improved version and it was delivered. Not two weeks later it happened a third time !!!! With this "new and improved" mattress! I told them I wanted my money back or a different brand. I was told quite rudely no on the refund & I could "this time" get another brand, but the warranty would be void. I ordered a Sealy and so far it's fine. If it's not I'am out of luck!!! I like how because of crappy workmanship on these Simmons mattresses , that it turned out to be my fault. It was okay if it happened once... It has been five months and I haven't even received a phone call from the manager. She should be calling me Just to check up on me to see how every thing is working out. she has not!! I have in the passed purchased several beds for different people and will never spend a dime in this store again!!! Every chance I get, I tell my story. Horrible service all around. They forget that they are loosing money over this one incident. This is a poorly managed store and I believe extremely "shade tree " from the top to bottom"!!!. Avoid "Sleep Country USA" at all cost!!! Especially, the poorly managed Lancaster location!! Don't waste your time or your hard earned money on these fakes!! ***********UPDATE********************* Shortly after I posted this review almost four months ago, I received an email response from someone on "Sleep Country's" cooperate level expressing their "concerns" regarding my experience. They assured me that someone from the "regional level" would be contacting me very soon for an unstated reason, I would assume to "right" their "wrong"?????? I really do not know, because that response never came!!! Nothing!! Once again, (if not more now) reinforces my negative feelings about "Sleep Country USA". Cooperate was quick to try to stop ( although, they did not imply in any way that I remove my post) public negative feedback about their business. By possibly believing the regional office may be checking on me at the very least. It never happened!! I wasn't holding my breath either. Once again. avoid this place. They are FAKES!!!

I went to purchase a pillow. I was greeted by James at the Salem store. I was not looking forward…read moreto this experience because every store I've been to the last few years, including this one, has some stupid gimmick to tell you what you need. James welcomed me and asked how he could help. We looked for my previous purchase and he had me try the newest version of the pillow I have now on the bed I currently have (makes sense!). When I wanted to try other options, he showed me everything else he had based on the concerns I had (density and temperature management). He showed me things in the same price point and lower price points. He was very thorough and thought. I never once felt pressure to go up in price or pressured to do anything. The experience was personable and a fresh relief compared to having a tablet shoved in my face to tell me what I want. A good salesperson will provide better service than a stupid app any day!

Shayla was very sweet and handled a rush , customers and delivery order in a profession manner…read more Delisa went above and beyond to fix another stores mistake . At the end of the day, I am happy and appreciate Mattress firm Salem.

Went to get some lamps and Matthew was a great help. Very knowledgeable, professional and kind…read more Have sent family and friends in to buy after this wonderful experience.

If you don't live in Salem, OR don't buy from them. In…read moresummary: I waited 3 months. I was forgotten about the day of my delivery. Had to demand a refund for them to not reschedule my delivery and make it "work". My new floor was damaged. Had to call them about that, spoke to Bobette. Was told that they would fix my floors, and "Alex" would reach out. It's been 2 weeks and no one has called me or left a voicemail. The reason I say don't buy from them unless you live is Salem is because I live 45 minutes away from my door to their door and that was "too far away". After they got my couch it stayed at their warehouse for 5 more weeks. They didn't care about delivering it me, they didn't care about my home. Kelly's furniture is unethical, unprofessional and disrespectful. Here is the full narrative if you care to know more. In October of 2024 my wife and I purchased our Stanton sectional from Kelly's Furniture. We paid cash up front. It was communicated to us that it would take six to eight weeks before the sectional would be ready for delivery. All this is understandable. My issues began on exacting eight weeks from my purchased date. I called Kelly's Furniture to ask for an update. I was told that the couch just arrived. At that it "needed to be prepped" before it could be delivered. That being said, it missed the delivery window. That there is only a one time a month that Kelly's Furniture delivers to the "Coast". I live 45 minutes from Kelly's Furniture. I was told that I would have to wait five more weeks until delivery on January 14th, 2025. After the Holidays on January 7th, 2025 I called Kelly's Furniture to confirm that the delivery date was the 14th. Jake, who I would have more conversation later, informed me that I would get a text message and a phone call on January 13th, 2025. On that Monday, 01/13/2025, I received a text message that confirmed my delivery time: 8:45 to 11:45. I then got a phone call that told me to "press one" to confirm my delivery time. I then, pressed one. On January 14th, 2025 I waited until 11:00 to call Kelly's Furniture. Jake answered. After much confusion and with Jake having to call me back. I was told that the sectional was never put on the truck and that we would have to reschedule. Now I don't like having to be this kind of person, how I felt that I jumped through every hoop that Kelly's told me that I had to. I then triple check to make sure that the sectional would be delivered to my house that day. I told Jake that I will not be rescheduling, and I will be asking for a refund if the sectional isn't delivered to my house today. Jake then told me that he would have to call me back again. When Jake called me back, I was told that a team would be bring the sectional to my home between 2:00pm and 2:30pm. I said that I would be in a work meeting and that the front door was unlocked, and they could go through the garage door if they needed to. After my meeting I drove home at 3:00pm, expecting a sectional in my living room. Unfortunately, there was no sectional in my home. I waited until 3:30pm to call Kelly's Furniture for an update. This meaning I now wanted to be home when they arrived, and I wanted to know where my sectional was. There was no answer, I left a voicemail. I then had to return to work. At 4:00pm I called again, no answer. I left a voicemail. It was started to feel like my calls had been blocked. I called again at 4:30pm. No answer. I had my wife call and Jake immediately answered. There is your proof. I went home at 5:00pm and not expecting a sectional in my home I was surprised to see one. But the excitement was short lived when I looked down in front of the doorway to see a gash in my floor. This home is brand new I'm the first owner. My sock caught on the floor as if a nail was sticking up. I had to, with a razor, shave the top off so it was flat all along the scrap. And push down a corner that was delaminating. Still no response from Kelly's Furniture on the repair.