They are always so courteous, knowledgeable and helpful. I purchased probably half of my furniture…read morefrom here over the years. I needed a recliner in a hurry. Was greeted with a smile even though it was almost closing time and we found one that works for my needs the most. And the price is totally reasonable.

Great prices quality furniture. All latest styles color fabric! We have been buying from them for…read more30+ years

Got it all....service, selection, value and a knowledgeable clerk. Bed delivered next day, was a…read morebit too hard, and they swapped it out without any problem

My husband and I went to Mattress World on South Commercial Street in Salem Otegon. Just started…read morelooking for a new mattress. We met the nicest Sales Rep. His name is Chance. We told him we were looking for a Sleep Number bed. He showed the Sleep Number bed first. Then he showed us the Matttess World version with all the extra options. It was wonderful. So we bought that. We also received free sheets. We also bought the insurance with a 10 year warranty and pillows. The pillows didn't work out. So Chance helped us with an exchange for even better pillows. He's the best. We love the store and him even more. Please stop by and meet Chance. I'm sure you will also be impressed with him and the store.

"mattress Mac" was wonderful to work with! He was funny, talkative and not pushy like most…read moresalesman. We plan to go back just to visit

These people are a joke. I found this place through fb marketplace and tried to buy a mattress from…read morethem because I needed something asap. None of their posts list business name or location but it's obviously some kind of store based on pictures. Apparently have to make an appointment to buy anything. I contacted them twice to try to buy a mattress and they were difficult about scheduling quickly and I needed something to put in a rental ASAP so I found something else then they got rude and said I wasted their time and blocked me. If you want to sell mattresses you should make it easier for people who are trying to buy. There's dozens of places to buy a mattresses that aren't run like a drug dealer out of a random warehouse.

Quit pushing junk floor models! I wasted my money. After 2 years only I'm having to buy a new…read morebed. Go to Mattress Firm just down the street!

They have a lot of mattress and had a good Black Friday deals. It was hard to shop since the store…read morehad a heavy strange odor. It was like a weird fragrance to cover up another smell. We left fairly quickly.

Our third project with Cen is another 5+ star result. Cen rebuilt our sofa cushions which have a…read moresculptured back edge. They fit flawlessly and are the perfect firmness. Such excellent craftmanship and service!

This was sooo disappointing! I saw on their website how they'd opened a new location after not…read morehaving a brick and mortar and was stoked to get advice and supplies to reupholster my well-used (okay, sadly flat) dining room chairs. I called ahead (several times) but the phone always goes to voicemail directing customers to an email address instead. I didn't leave a message, so maybe what follows is on me? I live over an hour away and planned for this visit. I finally located their "new" address in a row of vacant strip mall stores. I also located their truck, randomly parked on the opposite side of the block, unconnected to anything. How pathetic that their "new" location, posted on their website, is a total bust - an abandoned storefront. Even more pathetic is the disrespect shown to potential customers by not updating the website, voicemail, or even the door of the former site. If I could give them zero stars, I would. Off to Portland....

Awesome service, great selection and the very best prices in Salem. Thanks for the quick reliable…read moreand friendly delivery and fur removing our old mattress. We will shop her again for future furniture and decor needs. Strongly recommend, great store.

This place provides awesome service and a great selection of goods I would recommend to friends and…read morefamily, including strangers, A+ plus company thank you so much for everything you do

The products seem adequate, like every other mattress store. My mom bought an adjustable bed and…read morehad it delivered and set up. The pair of guys that delivered and set it up couldn't speak English. They set it up and left, without making sure it was the correct height. Mom couldn't communicate with them to tell them it was too tall. She called the store and the guy on the phone said the only thing he could do is charge her $110.00 to come adjust the bed. They didn't get it right and then they charge to have it corrected! We will never buy from Mattress Firm again! I recommend you spend your money elsewhere!

My daughter works at a Mattress Firm up in Washington and showed me around our Salem location, the…read morestore is clean and well kept. However, the employee that was working didn't pay much attention to us or seem very friendly. When I need a new mattress, I will definitely be buying from Mattress Firm, only I hope someone else is working that day.

I went to purchase a pillow. I was greeted by James at the Salem store. I was not looking forward…read moreto this experience because every store I've been to the last few years, including this one, has some stupid gimmick to tell you what you need. James welcomed me and asked how he could help. We looked for my previous purchase and he had me try the newest version of the pillow I have now on the bed I currently have (makes sense!). When I wanted to try other options, he showed me everything else he had based on the concerns I had (density and temperature management). He showed me things in the same price point and lower price points. He was very thorough and thought. I never once felt pressure to go up in price or pressured to do anything. The experience was personable and a fresh relief compared to having a tablet shoved in my face to tell me what I want. A good salesperson will provide better service than a stupid app any day!

Shayla was very sweet and handled a rush , customers and delivery order in a profession manner…read more Delisa went above and beyond to fix another stores mistake . At the end of the day, I am happy and appreciate Mattress firm Salem.

Went to get some lamps and Matthew was a great help. Very knowledgeable, professional and kind…read more Have sent family and friends in to buy after this wonderful experience.

If you don't live in Salem, OR don't buy from them. In…read moresummary: I waited 3 months. I was forgotten about the day of my delivery. Had to demand a refund for them to not reschedule my delivery and make it "work". My new floor was damaged. Had to call them about that, spoke to Bobette. Was told that they would fix my floors, and "Alex" would reach out. It's been 2 weeks and no one has called me or left a voicemail. The reason I say don't buy from them unless you live is Salem is because I live 45 minutes away from my door to their door and that was "too far away". After they got my couch it stayed at their warehouse for 5 more weeks. They didn't care about delivering it me, they didn't care about my home. Kelly's furniture is unethical, unprofessional and disrespectful. Here is the full narrative if you care to know more. In October of 2024 my wife and I purchased our Stanton sectional from Kelly's Furniture. We paid cash up front. It was communicated to us that it would take six to eight weeks before the sectional would be ready for delivery. All this is understandable. My issues began on exacting eight weeks from my purchased date. I called Kelly's Furniture to ask for an update. I was told that the couch just arrived. At that it "needed to be prepped" before it could be delivered. That being said, it missed the delivery window. That there is only a one time a month that Kelly's Furniture delivers to the "Coast". I live 45 minutes from Kelly's Furniture. I was told that I would have to wait five more weeks until delivery on January 14th, 2025. After the Holidays on January 7th, 2025 I called Kelly's Furniture to confirm that the delivery date was the 14th. Jake, who I would have more conversation later, informed me that I would get a text message and a phone call on January 13th, 2025. On that Monday, 01/13/2025, I received a text message that confirmed my delivery time: 8:45 to 11:45. I then got a phone call that told me to "press one" to confirm my delivery time. I then, pressed one. On January 14th, 2025 I waited until 11:00 to call Kelly's Furniture. Jake answered. After much confusion and with Jake having to call me back. I was told that the sectional was never put on the truck and that we would have to reschedule. Now I don't like having to be this kind of person, how I felt that I jumped through every hoop that Kelly's told me that I had to. I then triple check to make sure that the sectional would be delivered to my house that day. I told Jake that I will not be rescheduling, and I will be asking for a refund if the sectional isn't delivered to my house today. Jake then told me that he would have to call me back again. When Jake called me back, I was told that a team would be bring the sectional to my home between 2:00pm and 2:30pm. I said that I would be in a work meeting and that the front door was unlocked, and they could go through the garage door if they needed to. After my meeting I drove home at 3:00pm, expecting a sectional in my living room. Unfortunately, there was no sectional in my home. I waited until 3:30pm to call Kelly's Furniture for an update. This meaning I now wanted to be home when they arrived, and I wanted to know where my sectional was. There was no answer, I left a voicemail. I then had to return to work. At 4:00pm I called again, no answer. I left a voicemail. It was started to feel like my calls had been blocked. I called again at 4:30pm. No answer. I had my wife call and Jake immediately answered. There is your proof. I went home at 5:00pm and not expecting a sectional in my home I was surprised to see one. But the excitement was short lived when I looked down in front of the doorway to see a gash in my floor. This home is brand new I'm the first owner. My sock caught on the floor as if a nail was sticking up. I had to, with a razor, shave the top off so it was flat all along the scrap. And push down a corner that was delaminating. Still no response from Kelly's Furniture on the repair.