If you could give negative stars, this place would get one. This is the worst experience I've EVER had with a rental service. We booked a PA system, projector, large screen, speakers, multiple mics, and onsite tech support for a first annual fundraiser. It was confirmed verbally and in email AND on the invoice that they would be there by 4:30 p.m. on Saturday, December 3rd. At 5:30, they were a no show. I called the mobile number of the tech that was supposed to be there. He finally answered and would not (could not?) tell me where they were. I got the vague answer of "We are at 25". When I asked 25 and what street? he would not answer me. He said 'they' were on their way and would be there as soon as possible. After that, he ceased to answer the calls. No one picked up at their "24 hour" tech support line. I continued to call all night because this literally almost ruined our fundraiser. It delayed the event by over an hour because we had to frantically search for an AV system of ANY kind, and finally a DJ that was a friend came to the rescue with a very moderate sound system, but at least it was amplification! Considering I paid in good faith, I'm extremely nervous about recouping money from this business. If you want to have a successful event - NEVER CALL THIS COMPANY. read more