If I could give Brilliant Smile Dental's team "extra credit" on my review for their office, I would…read moregive them an 11/10 rating on the following three (just to name a few): - Office professionalism overall (clean, comfortable, easy to understand directions). - Phenomenal patient communication (attempting to call me if there is a last minute cancellation I may be able to fit in my schedule; checking on me at end of the day after I have had dental work done, before closing their office & heading home for the night, just to see how my pain is doing). - Their staff's visible collaboration as a team (it's genuine as I noticed prior to even setting foot in the office while attempting to get my insurance set-up & even more noticeable as a patient receiving their care). To say I am "anxious" about dental work is putting it mildly. To say my dental insurance feels like a foreign language is also an understatement. I have unfortunately neglected my dental health for too long and had the hardest time finding a dental office who not only took my insurance, but had a spot for a new patient who had a significant amount of dental work to be done... Dr. Nicole Luong is the best dentist I have had in my dental health timeline and I wish I could reverse time to have started my dental care at this office. Dr. Nicole listens the best she can & it never feels like she is "trying to rush" to get to the next patient, which is historically how most healthcare offices have the ability to make me feel. I have experienced minimal discomfort during my dental work and when there was/is and I mentioned it, Dr. Nicole immediately stopped to do specific tests to see where the discomfort was coming from before adjusting accordingly. Historically, I have always felt like I needed to "question" any decisions being made by a dentist historically; Dr. Nicole Luong is the first dentist that I 100% trust her opinion on everything she is doing and her advice when she has sent out referrals. My highest of praises for Dr. Luong, her team, and her office. Natalie, the superwoman of that office [as observed at my very first appointment and each subsequent appointment, noting her calm and competent demeanor as she worked on my teeth and was able to answer questions from the very small, family-like staff simultaneously], I have no clue if I could have got a single filling in without Natalie being able and willing to explain to me word for word what we were about to do before just the deep clean section when she observed the start of my anxiety! Natalie called me before she left the office to check on my pain twice that week after the first fillings. Whatever Natalie does, it is observed from an outsiders perspective that she is well respected, looked up to, and knows as many answers as she can store and yet will still search any other questions for you if she doesn't know. Natalie helped make the transition to Brilliant Smile Dental easy, seamless, and genuinely feel welcomed as a patient rather than another number or a nuisance. Annalise at the front desk is always kind, helpful, professional & also returns calls if she says she will, which is more than appreciated from a patient perspective than she is likely aware of. Her kindness is likely more appreciated than she realizes; it has the ability to change people's days. Chloe has remained the dental assistant for all of my fillings thus far and from a patient perspective, is competent to work alongside Dr. Nicole and a respectable professional through our quick conversation on the walk to the dental chair. I know I've gone on too long for an online review, but I know the "good reviews" rarely make it to paper because the "heated reviews" are so strong, fiery, and frankly, an easy, entertaining (for the most part), read. On the contrary, despite this being a RAVING review, I do hope you've been able to stick with me to the end & maybe finally swayed to make that call to THIS DENTIST if you've been dreading the process like I was... Because I regret not finding Brilliant Smile Dental sooner!

Great place! Lovely care and really feel listened to & heard. Caring dentist very thorough. Nice,…read moreclean office!

These folks are just amazing. Have gone through quite the tooth journey, and just couldn't be…read morehappier. Scheduling, upfront and transparent pricing. Thank you Dr. Hart and team for helping me through the whole patient journey with patience.

Where do I start?…read more When I called to schedule my initial appointment, Colette rushed me so much, it made my anxiety spike. I had to ask her to repeat herself multiple times because she was speaking so rapidly. At my first visit, everyone was kind and friendly. Dr. Hart was warm and down-to-earth. Once we delved into my oral health, I asked if she reviewed my previous records (which I had to request myself). "Yeah," dismissively. She then went into how she doesn't review previous records unless the patient has dental implants or something requiring maintenance, because she "meets you where you are." I've never experienced this at any dental/medical office before. After mentioning I had been to a specialist who recommended an extensive course of treatment, she jumped in and said, "Well, I can do that!" I was skeptical, as she isn't a specialist, but agreed since it was supposedly going to cost much less than the specialist's quote. Next, she started upselling me on a $100 "saliva analysis"...a cash-grab that turns out, won't in any way change your treatment plan. Mid-visit, I was basically held hostage in the exam room chair until signing the financial forms. They were all smiles while handing me the pen. During the next visit, when I asked how long my face would be numb, Dr. Hart replied, "EVERYONE asks that..." She then proceeded to say, "About three hours." My face was numb for six hours. At my third visit, I was injected by the dental assistant, on the wrong side of my mouth (oopsie!). Next, Dr. Hart was about to start working on the wrong side of my mouth. After I pointed out that I was numbed on the wrong side, and that Dr. Hart already worked on that said, neither the assistant, nor Dr. Hart apologized or took any accountability. Dr. Hart blamed the formatting on her screen, stating it displays the patient's mouth in reverse (and this isn't worth correcting?). I left with my entire mouth numb for six hours. At my final appointment, I had an equally abysmal experience. I was told by the receptionist that my visit would be 100% covered by insurance. Lo and behold, the hygienist, Aliesha, said I needed another multi-appointment scaling/deep cleaning which, you guessed it, isn't covered by insurance. When I replied I just wanted a basic cleaning, Aliesha left me in the exam chair for 20+ minutes. Upon return, she appeared frazzled, looked at her watch, and told me she could do "debridement." She rushed through the cleaning and scraped so hard I had to ask her to stop twice. My eyes were tearing. At the end, she told me she wouldn't polish my teeth for lack of time. A month later, I received an Explanation of Benefits from my insurance reflecting charges in the amount of several hundred dollars. I reached out to Russell Modern Dentistry via email for an explanation. No response. I sent follow-up email a week later. No response. It's now been 16 days and still no response. I've never been concerned my dental office would do more harm than good. Save yourself the heartache and go somewhere else. Anywhere else.

In 1992 I experienced some severe trauma as I had work done on my teeth, and the anesthetic didn't…read moretake. I was encouraged and pressured to "hang in there" as two college students were trying to pass their exams. After a while one of the "approving professors" came along and noticed tears streaming down my face and asked me if I was okay - he quickly removed all of the gear and clamps that were pressed against my teeth and gums. Since then I have experienced severe anxiety whenever going to the dentist (even as something simple as a teeth cleaning sends me into anxiety), so finding the right dentist for me is (literally) more important than finding the right medical Doctor. I recently moved back home after 30 years and was now in search of a new dentist that I could trust...and it cannot just be anyone!! Cut to: Dr. Hieu at Atlas Dental... I cannot express (enough) the level of kindness, compassion and patience that Dr. Hieu and his crew exhibit. Upon my first consultation, I went in expressing the level of fear and trauma that I have with dentists, and they took me under their wing with such loving care and ease. I would have to admit that I put Dr. Hieu under a microscope as I would compare him to my previous dentist out of Los Angeles (who probably has 25 + more years of experience) and who was a season veteran of talent and of one in putting me at ease. Not only did Dr. Hieu exceed those expectations, he even did an amazing job in redoing some veneers of 15 years. At every mark, not only did I notice Dr. Hieu checked every box...but he started to exceed the boxes of his predecessor in L.A of 25yrs. At every step he made sure I was comfortable and happy with whatever work was being performed at the moment... as well as his assistant Gloria - Gloria is MY GIRL!! (Whatduup Gloria?!!) From the smallest corners of the back rooms to the largest corners of the front office of Kelsey and Kim, everything and everyone is pure perfection. You know you found your home when you miss your dentist and his office! I literally feel like I'm part of the family and (shockingly) I look forward to going to see them all - I don't know what's wrong with me - but I guess you can attest it to their perfection and professionalism. Just a footnote: I waited one year to write this review because I didn't want to rush into anything...I wanted to make sure I wrote the most accurate and honest description. Now...If I could just get Dr. Hieu to watch a certain movie that he is suppose to watch...he would get six stars!! (Wink Wink!! - lol)

Viviana was awesome with my 2.5 year old! My son never liked the dentist - would always cry before…read morethey even looked at his teeth! So this was the first time at atlas dental so I warned them and it turned out he was chillin' and talking to Viviana about the tv show he picked on the tv screen on the ceiling! Dr Hieu was great too. My 9 month old cried when she saw him and he got fluoride on her tiny little teeth. He knew that would happen too so overall everything went great!

I had a broken tooth that was miserable. I couldn't sleep and nothing would touch the pain. I…read morefound The Emergency Tooth Doctor. It was a Sunday morning and I called them at 8 am. I booked an appointment for 1:45 that afternoon at the South East office on Stark. I was greeted respectfully and on time. I filled out a few forms and was in treatment room before I knew it. Xrays were taken and reviewed by the Doctor very quickly. Dr Ty explained the treatment plan and his assistant outlined the cost. It was much less expensive than I thought. I was numbed up and the tooth was out about 15 minutes later. Dr Ty and his staff were awesome. No judgements no lectures. Very compassionate. I was so grateful they were there and able to see me. Not to mention how kind they are. I highly recommend them if you should need a dentist in a hurry.

Had a tooth extracted this am. Sat in the chair for over an…read morehour. They couldn't find any suture in the entire office and didn't end up putting one in my mouth after having pulled my tooth. Gave me zero pain medication and told me to take ibuprofen even after I told them I can't because of being on low dose chemotherapy treatment for lupus. Horribly unprofessional. Would give zero stars if possible.

Very thorough cleaning and helpful expertise. Nice staff…read more Gave a good referral that was considerate of my needs, showed me why I needed antibiotics and described the x ray

I wouldn't send someone I hate here. Everything about my…read moreexperience here was uncomfortable, painful and a total nightmare. In hindsight, I wish I had stood up in the middle of my appointment and walked out. Calling to schedule, the receptionist was not warm and just told me to send my insurance and then they would call back to schedule, while lacking any kindness or professionalism. They called later, booked an appointment and then left a voicemail the day before, telling me call to confirm my appointment. I didn't have the time to do since I was working that whole day prior and am used to getting texts if confirmation is necessary. I didn't even get the voicemail until after my appointment. I book clients for my business and use online booking and it sends reminders so I don't have to call and bug people. Most people don't want phone calls these days, or to be required to have to call someone again. I made the appointment, so I'm going to show up. Just send a reminder in advance and paperwork, rather than waiting until the day of! As I was walking out the door the day of my appointment, I get a call and it's the receptionist, again with no professionalism, asking if I'm coming in. Yes. I made the appointment didn't I? I show up, she asks for my ID and insurance card and hands me a stack of papers to fill out. Didn't send them via email or in the mail ahead of time like every other doctor office in 2025 would. I frantically try to fill it out, but don't have my card to answer the questions because she didn't give it back. I get called back to get started while still trying to complete a bunch of papers and already so stressed out. There was no small talk, no welcoming, no getting to know this new patient or my need; just total awkwardness. After getting my X-rays, the doctor comes in, seems friendly enough, but again, no real connection or attempt to make me comfortable or get to know my dental history or why I'm there. I already have immense anxiety around going to a dentist and have experienced a ton of trauma this year and was clearly on edge and was just hoping it would all be over soon. After the assistant attempted to hand me a pair of dirty and greasy looking sunglasses, I declined and put on my own and was still somehow blinded by their light, with no apology or inquiry of my comfort level. They clearly didn't look at the paperwork to see that I had anxiety and sensitivity. He starts just scraping around my teeth and aggressively poking my gums. I winced and moved uncomfortably in the chair and he seemed annoyed that I was in pain. It felt like he was shaming me about the issues with my teeth and telling me what I should have been doing, even though I've been keeping up with dental care previous to visiting this place. I explained that I used to have great dental insurance and a different provider through my husband, but that he had just passed away this year and now I was on state insurance and attempting to establish new care, then got choked up and so overwhelmed by grief, fear and shame. The nurse patted my arm as I started to silently sob and asked if I was still grieving?! What?! What do you think? My husband just died...and I'm getting my mouth attacked by an aggressive and unfriendly staff. I will always grieve my husband of 20 years that suddenly died and left me a single mother of two kids. It would have been better had she said nothing, by adding insult to injury. I couldn't understand much of what the doctor was saying with his accent and he just sounded angry as he kept repeating the same word over and over again that I still didn't understand. I felt like he wasn't even attempting to communicate clearly. Throughout my painful cleaning, I listened as he had numerous conversations with various people, from where to leave a package, him asking to get receipts, asking another nurse if a patient can wait five more minutes as I laid there feeling like he was rushing through my visit and treating me like cattle. He asked if I wanted fluoride and I declined, just wanting out of there as fast as I could and he seemed excited that I didn't want it and moved on to referring me to an endodontist for another problematic dental issue. When he finally finished hurting my teeth and told me to go home and rinse with salt water because I was in pain, I went to retrieve my ID and insurance card. I was told the receptionist was busy and to sit and wait even longer! They wanted to schedule me for another appointment to fix my tooth, so I sat for another ten minutes. The receptionist seemed over worked and confused.

I would highly recommend it!! The staff is very friendly!! Dentist is awesome!…read more Great experience! This is the only place I would go to check it out! Meets your expectations with superior service, in a clean inviting environment!

Awesome dentist! Always works well with my scheduling and communication. Friendly staff that goes…read moreabove and beyond. I had a question about filling a tooth chip today and they offered to fill it right then and there when I was only scheduled for a cleaning. 10/10 would recommend to anyone. Thanks Brookside team!

This was my first experience at Gentech, and I have to say, it was genuinely awesome. I usually…read morehave a huge amount of anxiety at the dentist, but as soon as I met the hygienist, Cindi, I felt so calm. She was so personable, and hilarious but still super efficient and knowledgeable about her job. I felt like she related to me on a person-to-person level and made me feel comfortable instantly. I let her know I usually have issues with a very touchy gag reflex at the dentist, and she let me know right away that she would take special care to prevent that from happening. I didn't gag once! That's a first for me. My dentist was Jared Houghton and he was also very friendly and warm, and made the more uncomfortable parts of my visit fly by quickly. All in all, I got there assuming the visit would be as unpleasant as most people find dentist visits to be, and left feeling surprised how easy the whole thing was, how quickly I was scheduled for all my follow up care when I expected to have to wait several weeks to get started, and most of all I left there feeling that I was treated like a person, and not a patient.

Customer service doesn't exist in this office. I've been a…read morepatient there for years and they have never answered the phone I literally have to drive there, go in to speak to someone Time for me to find a new dentist!

Excellent professional dental quality & friendly staff. Have been my dental clinic preference for…read moreyears.

Wonderful staff, clean office, (that plays great music), and compassionate dentists…read more I had an implant replaced at this office. It was faulty from the initial placement. Thankfully Dr. Conklin was able to rectify the problem. The difference between the two crowns is astonishing, and I am so pleased. I would recommend the professionals at Healthy Smiles.