(This review is being posted on my daughter's behalf.) You should not advertise sedation dentistry on your website as an option if you refuse to actually give it to your patients because "we can't :)". I have a severe dental fear. I made an appointment for a cleaning because they specifically had laughing gas advertised on their website. Well, guess what? After confirming with them on the phone beforehand this would be an option and going through the cleaning, they surprise me with "we don't do that here except for specific treatments :)" Why. Did. Your. Staff. say they did???? Why do you have it listed as an option on your website with zero mention of that small catch? They watched me literally cry in their office from my deep fear and sat there and kept insisting they couldn't. They straight-up tricked me to get me into their office. They also referred me to a different place saying "oh, they do laughing gas" only for it to be for nothing as the place they referred me to doesn't have it as an option whatsoever. They did not give a damn. Well, fast forward to last night. They called because of the initial posting of my review and apologized. I took the review down, thinking I had been a bit hostile, and asked about possibly getting an anti-anxiety pill before the appointment to get through it like most dentists are GLAD to give. Nope. Can't do it. No reason as to why, just that they don't want to, LOL. They do not want to help you with your fears. Telling someone to "not be scared" is honestly an insult and shows me this practice has zero understanding of how dental anxiety works. They just want your business. They don't care beyond that. I will not be taking down my review unless they can actually help me as their website falsely states they can. read more

Where do I even start.... Dr. Alani (got his name from the front desk receptionist cus he didnt have the decency to mention his name when he walked into the room) Definitely not someone you want taking care of your mouth. Has 0 patient care skills, only cares about getting paid. I had a scheduled extraction for 4 wisdom teeth. Waited an hour in the waiting room, was brought in by some male assistant took xrays and was seated in an open room(no patient privacy whatsoever). Back office was messy, dirty, SMELLY. I literally was asking myself what am I doing here??! Doctor comes in, doesn't introduce himself, left me with my words in my mouth attending to another patient across the room comes back and is not comforting at all regarding the 4 extractions. I wanted to do 2 at a time instead of all 4 at once , and he told me its not ideal because the pain is going to be the same. I finally asked how is this going to be done, what can I expect..? Because had i not finally asked, he would have just started doing without letting me know whats going on. Turns out they only do laughing gas and just extract them right out, which was not flying with me considering how nervous I was. Ended up leaving read more

Friendly and knowledgeable. A very well coordinated staff. Exceeded my expectations. Have not bern to dentist in a long time because of bad experiences. I reached the point where I had.no choice. I made the right one by going to Malden Dentistry and Braces. read more

Very positive experience with Dr. Ngyuen: He is polite, professional, and pays attention to details. He navigated me through all steps of getting a crown, and made it a smooth experience. Extra thanks for taking time to ensure quality during each step of the process, as opposed to rushing through it, as some other dentists sometimes do. read more

I made my appointment over 2 months ago. I called them many times to be sure they accept my insurance. I took the day off to have my tooth extracted. They were so damn disorganized with confirming my insurance that they made me wait another hour while they confirmed my insurance. Shouldn't this have been done before? I surly called enough times to ask. The entire place including the exams room were so messy and looked so dirty. I kept thinking what am I doing here? I hope I don't pick up something else from here! The staff were just awful. I saw the surgeon for total of 10 minutes. He gave me no opinion on what to expect after the extraction. When I asked him he said the tech will let me know. The tech only gave me a piece of printed general information paper. Not covering the many issues which could arise! A week later I'm not even sure if I'm on the road to recovery as they said no they don't check the extraction afterwards. read more

Absolute garbage customer service and relations. After calling nonstop and even visiting the malden location these people are impossible to get ahold of. This has to be on purpose as they continue to use shady billing tactics to squeeze out as much money out of me and the insurance. After telling others about my experience of getting 4 of my wisdom teeth extracted here they were mortified at the wait( I waited 45 mins - 1 hour before I was admitted ) the shady dentist who removed my teeth who's selling point on the service was "it will be quick and you will be in and out in 30 minutes" then he proceeds to inject local anesthetic amateurishly in the back of my mouth that some actually broke through some lining in the back of my mouth and reached my temple and eye to the point where I was seeing double and felt an uneasy white hot sensation in the area for a good portion of the operation. I told the dentist and the nurse about this and they shrugged it off and continued the butchery. And finally the billing, these people will tell you the lowest number so that they can trap you with the bill, I have been back and forth with these people and every-time a new bill comes for the only procedure I've had with them they always try to squeeze more money out of me even after my insurance sent more to cover what was leftover. Wouldn't recommend is not strong enough as a review, if you can avoid these people PLEASE DO SO AT ALL COSTS. They are predatory in their practices and very shady in their operations. If they continue to ignore and avoid me I will have no choice but to file a complaint with the BBB . These people prey on individuals and take advantage of lesser educated patients. You were warned. read more

Dr. Ngyuen is a great dentist. i had a very positive experience with him and the dental assistant, front desk was perfect as well she was very sweet, I got a root canal on tooth #8 due to the rainy days and rushing out for finals, instead of flying down I fell down, I had pain and a loose tooth I honestly thought I was going to loose my front tooth and Im only 23. Thank you so much Dr. Ngyuen !!!!!!!!!! read more