Our experience with this dental office has been extremely frustrating, and we will not be…read morereturning. Every time my husband needs a procedure, they require us to pay the full cost upfront and tell us that our insurance company will reimburse us for whatever is covered. This ends up draining most, if not all, of our annual dental benefits in a single visit. What makes it even more frustrating is that months later we receive text messages saying we still owe additional money--even after paying everything they requested upfront. When we call to ask for an explanation, they take no responsibility. Instead, they blame the insurance company or imply that it's somehow our fault. There is very little transparency in how they calculate costs or explain what we're expected to pay. This isn't a one-time issue. About two years ago, we were told to pay a large amount upfront because we would supposedly receive reimbursement from our insurance. Unfortunately, our insurance didn't cover the procedure as they had led us to believe, leaving us responsible for a much larger bill than expected. We understand that insurance estimates aren't guarantees, but this office consistently provides poor estimates while refusing to accept any accountability when they're wrong. It feels like they're always asking for more money, and the lack of transparency and customer service has completely eroded our trust. We expect honesty, clear communication, and accurate financial estimates from a healthcare provider. Unfortunately, that has not been our experience here. We will be taking our business elsewhere.

The moment you walk in the front door, you're greeted by the friendly office staff at Mountainside…read moreDental in Yucaipa. The ladies up front are always very professional, efficient with processing insurance, answering questions and scheduling appointments. They're on top of it! Mountainside Dental has several partner dentist, who each have a different specialty (General Dentistry, Cosmetic, Periodontist, Endodontist, Prothosdontist, etc.) so, they can meet a wide variety of dental needs. Cari, who does my dental cleanings is THE BEST-super thorough and detail oriented. And Robin is everywhere keeping things on track, she's awesome. From my personal experience as a patient at Mountainside Dental who's had cavity fillings, root canals, crowns, implants, cleanings and Invisalign; Mountainside Dental does it well. I highly recommend this INCREDIBLE TEAM of professionals! One stop shop. So convenient. Love it! KimberLee

I cannot say enough about this place! The staff in courteous and friendly. The doctors are…read moreprofessional and of course very nice. The cleanings are excellent (have always been) The place is clean and relaxing. I have been a client since 1998 and I will not go anywhere else. I got lucky!

Staff is friendly and knowledgeable. Having worked years in Healthcare I appreciate desk and back…read moreoffice staff who put the patient first. Dr DosSantos has an excellent chairside manner. Professional and funny. I enjoy seeing a staff who works well with each other. Team work is definitely there. Clean, professional office. Organized plus plus .

Dr. You is the obsolete best dentist I have ever had. he is respectful and treats you with…read moredignity. he is a good listener and willing to help me the best possible way he can. Dentist's like him are very rare and hard to find. He also has the best staff. Everyone is very friendly and helpful. I'm very grateful to have found great people like Dr. You and his staff. I will be a customer for life. I highly recommend Calimesa Dental Office.

Dr you should learn more how patients might feel during a humbling circumstance. And definitely if…read morehe does something that causes pain, makes you bleed and bruise due to dropping his extraction tool or something very heavy on the roof of your un-numb mouth. I would hope he stops and at LEAST ask if your okay. Never had a dentist not do that intil now. That really put up a red flag for me. I wasnt explained the options or procedure very well. This is a first for me. Ive never had a dentist who didnt explain well or the lack of compassion. I wont be coming back. His assistant however is great! But these issues with Dr You are not hard to learn. I hope he does unfortunately ill never know.

He and his staff are wonderful they always are. I wouldn't change dinner for anything except that…read moreI'm gonna be moving and I'll probably have to switch Dennis cause I'm moving to Nevada, but they're wonderful. They take great care of me. Thank you.

Incredibly kind staff and excellent care from start to finish. The dentist was not only super…read moreskilled but actually funny! Made the whole experience way more comfortable than expected. They got me in and out quickly without ever feeling rushed. Easily one of the best dental visits I've had. Highly recommend!

I've been going to this dental office for several years now. I've had cleanings, X-rays, cavity…read moretreatments, and dental restorations done here. I truly can't imagine trusting any other dentists, because I know from personal experience that they genuinely care about your dental health and only recommend the most necessary and high-quality treatments. During my last visit, I needed to address cracks in several teeth. Dr. Yulia made custom onlays for me (I might not remember the exact term for this treatment), which were designed and produced the same day right in their office. For me, this was the most convenient solution, and after over six months, I've had no issues - it feels like having new teeth. The office also features modern dental equipment, and everything is designed to make patients feel as comfortable as possible - from the cozy atmosphere with a TV, music, and even a blanket to the caring and kind attitude of the staff. I can get quite anxious during dental procedures, but the calm, reassuring attitude of the doctor and staff, along with these thoughtful details, really helps me relax and get through the treatment comfortably. I highly recommend this place to anyone who is looking to finally find their dentist and clinic. Thank you for making such a great place to take care of the oral health, I'm wishing you continued success and growth!

I'd love to leave a review for this dental clinic -- it was the best teeth cleaning I've ever had!…read moreThey use an advanced technology I haven't seen anywhere else. The procedure was gentle, comfortable, and extremely effective. Huge thanks to Dr. Yulia for her professionalism, attention to detail, and caring approach. Everything is top level -- equipment, service, and atmosphere. The staff is kind, patient, and very understanding. Highly recommend!

Very respectful and welcoming atmosphere! The Team is really wonderful!! They treat you like an…read moreindividual and not a number!!! Highly recommend them for Dental needs!!!!

I'm so glad I chose State Dental and made Dr. Mee my dentist! Everyone was so welcoming and…read moreprofessional, and Dr. Mee made me feel comfortable and confident in my care. I'm very happy with my experience and would definitely recommend Dr. Mee and State Dental to anyone looking for a great dentist!

Great dental office close to home. Thank you Kent Horsley,…read moreCecilly, Gina & Nicole! You guys are the best. Shiny new crown, see you in 6 months for my cleaning with my favorite hygienist n dentist.

Horrible, unethical practice -- may pursue legal action due to misrepresentation and exploitation…read more I returned for Invisalign a year after initially declining, not realizing the dentist was the new owner. He recommended a comprehensive plan, but when I questioned the price, they claimed no record existed. Later, I faced pushback on trays I was entitled to under the 5-year plan. This practice prioritizes profit over patient care -- get everything in writing and be very cautious. Orthodontic treatment is a significant financial and health investment, and patients deserve transparency and integrity -- misleading at best and deceptive at worst. My experience was stressful, disappointing, and completely avoidable had they honored their original agreement.

Dr. Collins is the best dentist I have ever had. He explains everything he is doing throughout the…read moreprocess which is very reassuring. He is kind and gentle and seems to genuinely care about his patients. The office is well taken care of as the staff was super friendly! Thank you Dr. Collins!

This office and its staff have that smaller town vibe of arrogance; the air of a big-ish fish in a…read moresmall pond. They don't REALLY care most of the time, they're just practiced at pretending like they do, adept at fooling most who just want to get on with their busy lives. But once in a while someone comes along who just doesn't have patience for their fakery (or is it f*ckery?). Had my initial exam and cleaning a few months ago. Dr Fangman identified a chipped filling that needed an authorization to repair. Staff member Aimee was supposed to send paperwork for authorization (but never did). I spoke to her directly about it while leaving and scheduling my future cleaning. She assured me at the time that she had it under control. Fast forward to now, I sent a short, precise text message to Orange Tree Dental to follow up regarding the authorization. Aimee responded without fully reading what I wrote and told me I must reach out myself for emergency procedures. (this was not an emergency procedure) This means she also did not bother to check my file to see what I was referring to, she simply responded quickly to dismiss the job responsibility. Severe lack of attention to detail. No pride in her work. I called to speak with her. On the phone, she still didn't have the story straight. She called it a cracked tooth, when I clearly wrote FILLING in my message to her. I had to push her to check my file so she could see what I was talking about. This is ineptitude of a higher level, because checking my past appointment record should be the FIRST thing she does. Eventually, she said she would reach out to gain the needed authorization. This did not fill me with confidence; someone needed to first acknowledge and explain what happened after I just waited months for no reason, and someone needed to assure me it wouldn't happen again. Well, Orange Tree Dental doesn't operate that way. They're a big fish, remember. At no point did Orange Tree Dental admit any error or mistake and certainly didn't apologize. In fact, Aimee blamed the dentist, Dr. Fangman for not notating what she was supposed to do (even though she knew it at the time of my last appointment). She expressed zero remorse. No shame, didn't care. No effort to even try and explain how perhaps it "slipped thru the cracks." ZERO accountability and when I called her on it, she deflected with by falsely saying I was being rude. No, she just didn't like being held to account (prob for the first time in a long time). No mollycoddling, this is the MEDICAL profession. This is people's HEALTH. And she FAILED due to extreme lack of attention to detail. Toward the end, she had no problem telling me I could simply go to another dentist. So, ignore their mistakes or they don't need your business. Got it. Hopefully, ever reader here will get it too. So in sum, Aimee never followed up for authorization. Months went by. She never followed up with me or my treatment plan. Wouldn't acknowledge her mistake, and didn't give a single d*mn. (The business obviously should have a system in place in case they don't receive work authorizations. But apparently they don't?) Due to additional lack of attention to detail, Aimee completely fails to interpret my message to her asking about the authorization. Then she blames the Dr when it's HER job and she was aware of her responsibility during my last appointment. Does anyone at Orange Tree Dental really care? Doubtful. I wouldn't have noted it in a review prior to todays events, but the doctor himself was no prize. He kept insisting I needed prescription mouth guards. After 40 years of dentist visits (and braces), I've NEVER had a teeth grinding issue. He just wanted an extra buck from the VA insurance and spent several minutes "selling" it to me, whether I planned to use the guards or not. (All this makes me wonder if they got an authorization for the mouth guards? If so, that would be medical billing fraud. Something to look into when I speak to the VA.) The folks in this office seem to assume people are simply idiots who will go along with whatever they say. They're fairly oblivious to reality but do specialize in lip service. After speaking with Aimee, I cancelled my follow-up cleaning. Now onward to finding another new Dentist. I'm sure Redlands folks appreciate having a dentist locally, but I recommend avoiding this office. Small mistakes lead to bigger ones; if you value your medical care, don't be afraid to find better service out there. Oh, and when I cancelled my next cleaning appointment, Aimee responded to confirm with a MISSPELLED text. There is just no fixing that lack of attention-to-detail. That's what you're going to get at Orange Tree Dental. With a side of no-accountability. No consequences. No drive to learn or become better. And no shame. Let them make their errors with someone else's health care.