Just about a " puppy meal" kind of business . Be aware of the new billing code - DEEP CLEANING - I…read moreinsurance pay on this is around $800-$1000 so when you walk in they recommend a Whopper deep cleaning and mind you it is NOT your choice to get a regular cleaning. I made 2 appointments for 2 cleanings for today, mine and my son.... " the cleaning girl" did her well practiced speech and " recommended " the deep cleaning for my son, he already had one done there and it was so painful that he decided never again . At that time I informed her that we just want a regular cleaning ... she exploded and told me " it is my recommendation to do the deep cleaning and you want a regular cleaning GO somewhere else". So , we did It is my money, my mouth and my decision what I get done in my body". So if you are a " sheep" and can follow their orders go ahead .... ! As for me ... I am the customer and decide what I want and that little rude - cleaning girl and her nasty attitude ... she can go kick rocks ! Or get a dog she can give orders .

If a negative rating could be left, that's what this would be. My mom, an 83-year-old senior, with…read moretight income has been treated awful by Smiles on Randall. She had a missing tooth that she was getting a removable replacement for. The dentist scraped the roof of her mother badly and was dismissing as she explained her discomfort. She then arrived for her expensive tooth replacement and they notified her of needing to have an exam for an additional $54. They wouldn't release the tooth to her without the exam and she was never told about the exam needs or additional cost prior to agreeing to have the tooth made. Completely unfair and unacceptable way to treat any customer, let alone a poor senior woman.

Came to Dr. Walia for a cleaning/bi-annual checkup. Upon arrival, I was informed she had no…read morehygienist, which was shocking to me. I naively didn't realize it wasn't always standard to have one. The polishing she did was no more than 30 seconds, only to the exterior of my teeth. I was informed I had a few cavities and Dr. Walia scheduled me for an appointment to get them filled. At this appointment, she only filled one of these cavities (it was not intensive, maybe 15 minutes in-and-out) and informed me she'd be scheduling me for another appointment for the rest, explaining that she didn't want to numb both sides of my mouth and risk me biting my tongue. That's reasonable. I arrived for the next appointment. Dr. Walia's assistant (who she actively degraded throughout my first two appointments) was absent and her receptionist filled in. It's unclear if the receptionist had any training... Again, this was a quick appointment: in and out. The cavity was so minor that we agreed not to use novocain. Yet, I was told I'd have to make yet another appointment for the next cavity. This was scheduled this upcoming Monday, despite my frustration with the process. Just wanted to get it over with. Today, I received a call from Dr. Walia herself, asking to reschedule due to staffing. We agreed on a new date and I did express my frustrations regarding the process. We disconnected and I soon received a text and a call back from Dr. Walia, stating she could keep my original appointment. I expressed concern due to her staffing issues on that date and requested to keep the rescheduled time. Dr. Walia continued to push that she could do the filling on the original appointment date, despite previously indicating she didn't have proper help. At that point, I requested she cancel my appointment and forward me my X-rays from the initial appointment via email so I can continue with a more appropriate dentist. I guess we'll see if I even get those... In providing my email to Dr. Walia, she realized she was not speaking with the patient she had thought she was talking to, noting in surprise that I was not a woman named "Julia." I only hope that her attention to detail holds up better in her dental work.

Dr walia is one of the Best dentists I have worked with. She goes above and beyond call of dutyread more

Competent but lacking in empathy, patience, and bedside manner. Doesn't explain reasoning for…read moretreatment recommendations. Bills are kind of high.

If you like paying upfront and being reimbursed later after insurance pays, this is the spot. Also,…read morethey can't handle any sort of confrontation when you ask why they're saying insurance denied services, when insurance says the dentist never filed any claim.

Horrible experience there went in asking about a root canal and she personally told me my ins only…read morecovered extraction being in horrible pain but freaked out being a front tooth bout had no other options so she ripped it out only to leave and find out my ins does cover front teeth but she doesn't like what they will pay her so she tells u a lie so sad since I need teeth too eat.and second thing they sent my records and x-ray with our my consent too a different dentist that was not seeing me but she would not give me a referral unless I came in person and it has too b with a dentist she referrs but that would b chicago and 6-9 months.plesae don't go there if I want too eat and smile ty

Today I had a dental emergency - fiery, unbearable pain in my jaw due to an infected tooth. During…read moreall of this covid craziness, when my own dentist referred me to the ER, these ladies took me as a new patient, off the street, same day. Made me an appointment and created a plan to help calm the pain. I'll be forever grateful for your kindness and compassion, Dr. Pallam and staff. So grateful in fact, once I conclude the treatment plan with my current dentist, I'm going to move my care over to your practice and be a happy camper driving the 40 minutes to have the pleasure. Thank you. Thank you. Thank you.

Great staff. Awesome facility with modern design and modern equipment…read more I love the warmth of the front desk staff and all the crew in the back as well. Everyone was knowledgeable and explained everything in great detail, which established trust immediately. I like that they let me know what they recommended, but didn't push me to decide immediately. I left with just a six-month cleaning and will be back in to get some slight cavities filled. Highly recommend.

A friendly professional staff, Made a first time appointment…read moreeasily, also close to my home!! Met with Dr Zillow about implants ehich he explained in detail. I would recommend to friends.

1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

People be careful these people are dishonest…read more this is my story when i called initially to set my first appointment I asked if they accept Delta Dental Insurance they confirmed that they do. I got my cleaning done. All went OK. one year i get bill because the insurance didn't pay the whole thing. after arguing with them they confess to me that they tell people they take delta dental but only the premier not the regular one. And they actually blaming me that it is my job to find out what insurance coverage they accept well i did ask they lied to me

If you are looking for a nice, caring, friendly, and honest dentist, this is the place. Dr. Liz and…read moreher staff are kind and very gentle. They listen to you and also know how to deal with babies up through seniors. I also appreciate how clean and sanitized they keep their office. Each station has a medical grade HEPA filter, which definitely makes me going to the dentist during Covid times much easier. The front desk staff were able to make an appointment around my (and my kid's) schedule and they billed my insurance for me! Highly recommend and trust for my whole family!

Great Dental office I been too!! The stuff is amazing and Doctor is great so helpful and they take…read moregood care of you! I recommend this places to everyone! Family, kids and all!

Awesome team! My husband and I thoroughly enjOyrd our first visit. I mean honestly, how many times…read morecan you say that you enjoyed a doctors visit? The staff are wonderful! Thank you Main Street Dental, for a pleasant time!